Bandwidth incident
Bandwidth Local Market Impairment - 974 - Rochester, NY
Bandwidth experienced a notice incident on September 30, 2026 affecting 974 - Rochester, NY, lasting 12h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2026, 01:14 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- investigating Sep 30, 2026, 07:43 AM UTC
We are continuing to investigate this issue.
- identified Sep 30, 2026, 08:24 AM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- monitoring Sep 30, 2026, 11:00 AM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
- monitoring Sep 30, 2026, 12:27 PM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
- resolved Sep 30, 2026, 01:52 PM UTC
Final: Our carrier has completed all necessary repairs (equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved. Start Time: 09/29/2026 21:05 ET Stop Time: 09/30/2026 09:43 ET