Forma Build | Forma Data Management

Update timeline

1. investigating Sep 08, 2026, 09:44 PM UTC

   We are investigating reports of customers experiencing an issue where customers are unable to create project from a project template that contain folders and files in Forma Build and Forma Data Management in US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Sep 08, 2026, 10:46 PM UTC

   We are continuing to investigate an issue where customers are unable to create projects from project templates that contain folders and files in Forma Build and Forma Data Management in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

3. investigating Sep 08, 2026, 11:46 PM UTC

   We are investigating reports of an issue where customers are unable to create projects from project templates that contain folders and files in Forma Build and Forma Data Management in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

4. identified Sep 09, 2026, 12:53 AM UTC

   We have identified the cause of the issue where customers are unable to create projects from project templates that contain folders and files in Forma Build and Forma Data Management in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

5. resolved Sep 09, 2026, 01:43 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

6. postmortem Sep 29, 2026, 05:21 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc154407 **Incident Date:** September 8, 2026 ‌ **Summary** On September 8, 2026, between 11:00 AM PDT and 04:47 PM PDT, Autodesk experienced a service disruption that caused customers to experience delays when uploading files and copying project templates and their related files using Forma Build and Forma Data Management in the US region. ‌ **Impacted Services** * Forma Build and Forma Data Management in the US region ‌ **Root Cause** * Forma Build and Forma Data Management reached a rate limit that caused delays for all asynchronous operations as they waited in a queue for processing time. * The system had been operating at 80-90% capacity daily, reaching 100% frequently. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Autodesk engineering took immediate action to increase the rate limit. * Implement separate rate limits for high traffic services in the backend by region. * Separate traffic from different sources into dedicated queues to isolate potential traffic issues. * Future capacity planning for scaling traffic 10x beyond current limits. ‌ Thank you for your patience and understanding.