Applitools Outage History

Applitools is up right now

Pingoru has recorded 18 incidents for Applitools: 10 in the last 12 months and 2 in the last 90 days.

Source: status.applitools.com

18incidents recorded
10last 12 months
2last 90 days
7 hourstypical duration

Incidents, newest first

Critical September 25, 2026 Public Eyes Down –

Started Sep 25, 2026, 11:30 AM UTC· resolved Sep 25, 2026, 11:30 AM UTC

  1. resolved Sep 25, 2026, 08:53 PM UTC

    This incident has been resolved.

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Major August 11, 2026 Investigating — Autonomous and Eyes Match Operation Issues (Global) 1h 19m Autonomous

Started Aug 11, 2026, 10:15 AM UTC· resolved Aug 11, 2026, 11:35 AM UTC

  1. investigating Aug 11, 2026, 10:28 AM UTC

    We're currently investigating an issue affecting Eyes Match operations executed through Autonomous and Eyes. This is occurring globally, across all regions and sites. Early indications suggest this may be related to a broader Azure service disruption, but we have not yet confirmed the root cause. We are actively investigating and will share updates as soon as we have more information.

  2. resolved Aug 11, 2026, 11:35 AM UTC

    The issu has been resolved and services are back up. Root cause: A global outage on Azure Service Bus. Downtime: 09:20–10:47 UTC. Any tests that ran during that window will remain in running status until the status-reconciliation job picks them up in ~24 hours, at which point they'll be marked as aborted

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Critical July 23, 2026 Public multi-tenant instance is down 3h 34m Applitools Eyes, Autonomous

Started Jul 23, 2026, 03:02 PM UTC· resolved Jul 23, 2026, 06:36 PM UTC

  1. investigating Jul 23, 2026, 03:02 PM UTC

    We are currently investigating an issue that is preventing users from connecting to Eyes and Autonomous on our public cloud (eyes.applitools.com).

  2. investigating Jul 23, 2026, 03:02 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 23, 2026, 03:21 PM UTC

    We have identified a potential issue stemming from Azure and are actively working on a mitigation. We will post an update as soon as possible.

  4. identified Jul 23, 2026, 03:58 PM UTC

    Issue is confirmed to be related to connectivity issues affecting Azure services in West US rgion. https://azure.status.microsoft/en-us/status

  5. identified Jul 23, 2026, 05:37 PM UTC

    Azure is investigating networking and traffic-routing anomalies associated with the onset of impact. They are redirecting portions of traffic away from potentially affected network paths.

  6. monitoring Jul 23, 2026, 06:29 PM UTC

    Azure has deployed mitigation actions that have resolved the multi-tenant public cloud downtime. We are continuing to monitor performance.

  7. monitoring Jul 23, 2026, 06:30 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Jul 23, 2026, 06:36 PM UTC

    All clouds are now operational with expected performance.

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Notice May 11, 2026 Autonomous Interactive Browser is not functioning as expected 48m Autonomous

Started May 11, 2026, 02:57 PM UTC· resolved May 11, 2026, 03:46 PM UTC

  1. investigating May 11, 2026, 02:57 PM UTC

    We are currently investigating an issue with the interactive browser in Autonomus. Users may not be able to connect. We are currently investigating the issue and will provide an update as soon as possible.

  2. investigating May 11, 2026, 03:45 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 11, 2026, 03:46 PM UTC

    We have identified the root-cause of the issue and resolved it. Interactive browser is now fully operational.

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Major May 9, 2026 EC US-West Outage 3h 42m

Started May 09, 2026, 07:48 AM UTC· resolved May 09, 2026, 11:30 AM UTC

  1. resolved May 10, 2026, 07:47 AM UTC

    Our US-West Execution Cloud (EC) infrastructure — the service that provides browser instances for running automated tests — was fully unavailable starting at approximately 07:48 UTC ,resolved at 11:30 UTC. Every attempt to start a new browser session failed immediately, affecting all users routed to the US-West region This Affected: - The public Autonomous instance - All dedicated Autonomous customer instances routed to EC US-West - All EC US-West standalone customers

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Notice May 8, 2026 Azure Infrastructure Outage – Service Unavailable 3h

Started May 08, 2026, 03:30 AM UTC· resolved May 08, 2026, 06:30 AM UTC

  1. resolved May 10, 2026, 08:08 AM UTC

    Service Disruption – Unable to Access Applitools Eyes https://eyes.applitools.com due to Azure downtime -Resolved at 9:30 UTC

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Minor April 9, 2026 Ultrafast Grid - Safari performance issues 45m Ultrafast Grid (UFG)

Started Apr 09, 2026, 09:30 AM UTC· resolved Apr 09, 2026, 10:15 AM UTC

  1. investigating Apr 09, 2026, 11:43 AM UTC

    We're experiencing performance issues in all Safari Desktop environments - we are currently investigating the issue.

  2. investigating Apr 09, 2026, 11:57 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 09, 2026, 01:18 PM UTC

    The performance degradation occurred due to extremely high load on our MacStadium (Mac hosts provider) firewall that occurred as a result of an internal maintenance operation .

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Major March 17, 2026 Autonomous Tests Timing Out 3h 6m Autonomous

Started Mar 17, 2026, 08:39 PM UTC· resolved Mar 17, 2026, 11:45 PM UTC

  1. investigating Mar 17, 2026, 08:39 PM UTC

    We are investigating reports of test timeouts in Autonomus that may be preventing successful test execution. We will provide an update when we have determined a root cause.

  2. monitoring Mar 17, 2026, 10:35 PM UTC

    We have reverted Autonomous back to a prior working version, which should resolve the test failures. We are continuing to monitor to ensure that all tests are completing as expected.

  3. resolved Mar 17, 2026, 11:45 PM UTC

    The issue has been resolved - all Autonomous tests are now running as expected.

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Notice February 24, 2026 Eyes Required Attention page is not working 1d 7h Applitools Eyes

Started Feb 24, 2026, 03:13 PM UTC· resolved Feb 25, 2026, 10:19 PM UTC

  1. identified Feb 24, 2026, 03:13 PM UTC

    We’ve identified an issue affecting part of the Eyes service related to an infrastructure dependency. As a result: 1. Eyes Required Attention page is currently unavailable. 2. Some customers may have experienced increased queue wait times and slower test execution. We’ve applied a mitigation to reduce the slow test execution. Required Attention will remain unavailable while we work to restore service.

  2. identified Feb 24, 2026, 03:13 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Feb 25, 2026, 10:19 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Feb 25, 2026, 10:19 PM UTC

    This incident has been resolved

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Minor February 8, 2026 Slowness due to Azure issue 22h 53m Applitools Eyes, Autonomous

Started Feb 08, 2026, 01:28 PM UTC· resolved Feb 09, 2026, 12:21 PM UTC

  1. identified Feb 08, 2026, 01:28 PM UTC

    Applitools tests may slow down due to an ongoing Azure issue. Azure are actively working on recovery.

  2. monitoring Feb 08, 2026, 01:31 PM UTC

    The initial Azure issue resolved. Monitoring the status.

  3. monitoring Feb 08, 2026, 01:31 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Feb 08, 2026, 01:32 PM UTC

    Issue resolved. Continuing to actively monitor.

  5. monitoring Feb 09, 2026, 12:20 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 09, 2026, 12:21 PM UTC

    This incident has been resolved.

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Minor October 23, 2025 Autonomous may have a limited availability. 7m Autonomous

Started Oct 23, 2025, 07:32 AM UTC· resolved Oct 23, 2025, 07:40 AM UTC

  1. investigating Oct 23, 2025, 07:32 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 23, 2025, 07:40 AM UTC

    The issue has been resolved.

  3. resolved Oct 23, 2025, 07:40 AM UTC

    This incident has been resolved.

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Critical October 7, 2025 Eyes & Autonomous Public Outage 1h 7m Ultrafast Grid (UFG), Applitools Eyes, Autonomous

Started Oct 07, 2025, 04:12 PM UTC· resolved Oct 07, 2025, 05:20 PM UTC

  1. identified Oct 07, 2025, 04:12 PM UTC

    Both Eyes and Autonomous public cloud services are currently unavailable due to an Azure Storage downtime affecting our infrastructure. We are in contact with Microsoft Azure and working to resolve the issue and restore service as soon as possible.

  2. resolved Oct 07, 2025, 05:20 PM UTC

    All clouds are fully operational.

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Critical May 15, 2025 Ultrafast Grid Outage 3h 50m Ultrafast Grid (UFG)

Started May 15, 2025, 08:06 PM UTC· resolved May 15, 2025, 11:56 PM UTC

  1. investigating May 15, 2025, 08:06 PM UTC

    We are currently investigating this issue.

  2. identified May 15, 2025, 08:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 15, 2025, 09:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 15, 2025, 11:56 PM UTC

    This incident has been resolved.

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Major January 22, 2025 Execution cloud - Outage 11m Execution cloud, Autonomous, Preflight

Started Jan 22, 2025, 08:56 AM UTC· resolved Jan 22, 2025, 09:07 AM UTC

  1. investigating Jan 22, 2025, 08:56 AM UTC

    We are currently investigating this issue.

  2. resolved Jan 22, 2025, 09:07 AM UTC

    This incident has been resolved.

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Critical November 17, 2024 Autonomous has a limited availability. 25m Autonomous

Started Nov 17, 2024, 02:10 PM UTC· resolved Nov 17, 2024, 02:36 PM UTC

  1. investigating Nov 17, 2024, 02:10 PM UTC

    https://autonomous.applitools.com/ may be inaccessible.

  2. investigating Nov 17, 2024, 02:10 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 17, 2024, 02:36 PM UTC

    We are continuing to investigate this issue.

  4. resolved Nov 17, 2024, 02:36 PM UTC

    This incident has been resolved.

Read the full incident report →