Allstar Outage History

Started Oct 06, 2026, 05:40 AM UTC· resolved Oct 06, 2026, 01:22 PM UTC

1. investigating Oct 06, 2026, 05:40 AM UTC

   We are currently investigating this issue.

2. identified Oct 06, 2026, 07:37 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Oct 06, 2026, 08:00 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Oct 06, 2026, 01:22 PM UTC

   This incident has been resolved.

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Started Oct 02, 2026, 07:20 PM UTC· resolved Oct 03, 2026, 02:57 PM UTC

1. identified Oct 02, 2026, 07:20 PM UTC

   One of our providers is having some issues resulting in delayed processing of incoming clip requests. We are monitoring the situation and working with the provider to restore performance.

2. resolved Oct 03, 2026, 02:57 PM UTC

   This incident has been resolved.

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Started Sep 23, 2026, 03:53 PM UTC· resolved Sep 24, 2026, 01:39 PM UTC

1. monitoring Sep 23, 2026, 03:53 PM UTC

   The recent CS2 update has been causing some minor issues; we're working through resolving those issues. Some clips may be delayed or require retries (which we will handle).

2. monitoring Sep 23, 2026, 03:53 PM UTC

   We are continuing to monitor for any further issues.

3. monitoring Sep 23, 2026, 03:54 PM UTC

   The recent CS2 update has been causing some minor issues; we're working through resolving those issues. Some clips may be delayed or require retries (which we will handle).

4. monitoring Sep 24, 2026, 12:36 AM UTC

   Another CS2 update, another degradation. We're back and clipping though and will continue monitoring the situation.

5. resolved Sep 24, 2026, 01:39 PM UTC

   This incident has been resolved.

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Started Aug 10, 2026, 08:15 PM UTC· resolved Aug 11, 2026, 03:52 PM UTC

1. identified Aug 10, 2026, 08:15 PM UTC

   One of our providers is experiencing issues which is causing delays with our clipping services. We are continuing to work with the vendor to determine an ETA for a resolution.

2. monitoring Aug 10, 2026, 08:21 PM UTC

   The provider issue has been resolved; we will still have delays as we work through the backlog of requests.

3. resolved Aug 11, 2026, 03:52 PM UTC

   This incident has been resolved.

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Started Jul 09, 2026, 09:34 PM UTC· resolved Jul 14, 2026, 03:11 PM UTC

1. monitoring Jul 09, 2026, 09:34 PM UTC

   We're still working through the backlog of clips from the partial outage related to the recent CS2 release. Clips are delayed but are processing.

2. monitoring Jul 10, 2026, 02:01 AM UTC

   The backlog has been cleared but we're continuing to monitor the situation for anomalies/delays.

3. resolved Jul 14, 2026, 03:11 PM UTC

   This incident has been resolved.

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Started Jul 09, 2026, 12:35 AM UTC· resolved Jul 09, 2026, 01:24 PM UTC

1. investigating Jul 09, 2026, 12:35 AM UTC

   We're currently investigatng a partial outage with clipping and the newest CS2 update.

2. identified Jul 09, 2026, 01:33 AM UTC

   The issue is primarily impacting demos from previous versions of CS2; we are making cilps from the newest version. We're working on a solution to restore clipping for prior versions

3. resolved Jul 09, 2026, 01:24 PM UTC

   We've restored clipping from earlier versions of CS2 and reprocessed any failed requests.

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Started Jan 22, 2026, 04:56 AM UTC· resolved Jan 23, 2026, 07:34 PM UTC

1. investigating Jan 22, 2026, 04:56 AM UTC

   We are currently experiencing an issue with CS2 clipping. We are seeing longer delays and elevated error rates. This issue is under active investigation and we will keep you updated. We apologize for the inconvenience. Please reach out to support if you feel your issue is unrelated.

2. investigating Jan 22, 2026, 05:01 AM UTC

   We're also seeing elevated error rates with LoL clips.

3. monitoring Jan 22, 2026, 01:57 PM UTC

   We've identified and implemented fixes. We are monitoring the situation. There are still delays in production and as things settle we'll look to reprocess failed clips.

4. resolved Jan 23, 2026, 07:34 PM UTC

   This incident has been resolved.

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Started Nov 10, 2025, 11:07 PM UTC· resolved Nov 12, 2025, 04:08 PM UTC

1. identified Nov 10, 2025, 11:07 PM UTC

   Clipping for CS2 is delayed while network providers resolve connectivity issues.

2. monitoring Nov 11, 2025, 02:00 PM UTC

   We're making progress on the backlog and continue to monitor the situation.

3. resolved Nov 12, 2025, 04:08 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 03:13 PM UTC· resolved Oct 21, 2025, 03:32 PM UTC

1. identified Oct 20, 2025, 03:13 PM UTC

   We are currently experiencing service disruptions due to an ongoing AWS (Amazon Web Services) outage affecting our infrastructure. As a result, some users may encounter issues with accessing or using our services.

2. monitoring Oct 20, 2025, 07:36 PM UTC

   We are actively recovering from the AWS outage and will continue to montior the health of our infrastructure. Thank you for your patience during this time!

3. resolved Oct 21, 2025, 03:32 PM UTC

   This issue has been resolved. Thank you for your patience! If you are still running into issues, feel free to reach out to our team at [email protected].

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Started Oct 17, 2025, 08:16 PM UTC· resolved Oct 20, 2025, 05:21 PM UTC

1. identified Oct 17, 2025, 08:16 PM UTC

   We've identified an issue with LoL Clipping and working to implement a fix.

2. identified Oct 18, 2025, 01:44 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Oct 18, 2025, 01:44 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Oct 20, 2025, 05:21 PM UTC

   This incident has been resolved.

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Started Oct 15, 2025, 03:47 AM UTC· resolved Oct 16, 2025, 12:07 PM UTC

1. identified Oct 15, 2025, 03:47 AM UTC

   We're aware of issues relating to CS2 clipping. Recent CS2 updates have introduced certain incompatibilities that we've identified and for which we are researching resolutions.

2. monitoring Oct 15, 2025, 03:40 PM UTC

   We've implemented some fixes and are monitoring the situation.

3. monitoring Oct 15, 2025, 05:36 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Oct 16, 2025, 12:07 PM UTC

   This incident has been resolved.

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Started Sep 09, 2025, 07:05 AM UTC· resolved Sep 09, 2025, 08:00 AM UTC

1. identified Sep 09, 2025, 07:05 AM UTC

   We've identified an issue with some core infrastructure and are working on restoring functionality.

2. monitoring Sep 09, 2025, 07:36 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 09, 2025, 08:00 AM UTC

   This incident has been resolved.

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Started Aug 29, 2025, 03:54 PM UTC· resolved Sep 01, 2025, 12:00 PM UTC

1. identified Aug 29, 2025, 03:54 PM UTC

   We've identified an issue around ingesting matches into Match History. Thank you for your patience as we work to resolve this issue!

2. monitoring Aug 29, 2025, 04:32 PM UTC

   At or around midnight UTC last night, our Match History service went down and we stopped ingesting matches. We've since fixed this, and things are flowing in now. Matches will be rolling in over the course of the day, so check your Match History frequently for updated matches!

3. resolved Sep 01, 2025, 12:00 PM UTC

   All matches should now be flowing into your Match History page. Thank you for your patience!

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Started Aug 17, 2025, 07:40 PM UTC· resolved Aug 18, 2025, 12:00 AM UTC

1. investigating Aug 17, 2025, 07:40 PM UTC

   We are currently investigating this issue.

2. monitoring Aug 17, 2025, 09:44 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 18, 2025, 12:00 AM UTC

   This incident has been resolved.

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Started Aug 14, 2025, 11:48 PM UTC· resolved Aug 15, 2025, 06:26 PM UTC

1. identified Aug 14, 2025, 11:48 PM UTC

   Recent updates to CS2 are impacting our ability to make clips in a timely fashion. We are working on a fix to get back to full capacity. In the meantime, some CS2 in-game effects, cameras and cosmetics are temporarily disabled. We will update this status as more info becomes available.

2. resolved Aug 15, 2025, 06:26 PM UTC

   This issue has been resolved. Thank you for your patience!

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Started Jul 29, 2025, 01:11 AM UTC· resolved Aug 01, 2025, 02:41 PM UTC

1. investigating Jul 29, 2025, 01:11 AM UTC

   Due to an unexpected game update, CS2 clipping is currently severely degraded. We are working on a fix, but don’t have an estimate on when services will be fully restored. We appreciate your patience while we work to get back online!

2. monitoring Jul 29, 2025, 10:44 PM UTC

   CS2 clipping is back online with limited functionality, some errors and higher than usual wait times. We will continue to update this status as things improve.

3. monitoring Jul 30, 2025, 12:07 AM UTC

   CS2 clipping is back online with limited functionality, some errors and higher than usual wait times. We will continue to update this status as things improve.

4. resolved Aug 01, 2025, 02:41 PM UTC

   This incident has been resolved.

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Started Jun 25, 2025, 12:28 PM UTC· resolved Jun 25, 2025, 03:08 PM UTC

1. investigating Jun 25, 2025, 12:28 PM UTC

   We're currently investigating the issue.

2. investigating Jun 25, 2025, 12:30 PM UTC

   We are continuing to investigate this issue.

3. resolved Jun 25, 2025, 03:08 PM UTC

   The issue has been resolved; we will continue to monitor and track performance/functionality

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Started Jun 02, 2025, 01:38 PM UTC· resolved Jun 02, 2025, 03:40 PM UTC

1. identified Jun 02, 2025, 01:38 PM UTC

   We have identified an issue that is causing issues with logging in and using allstar.gg. You may experience issues until this is resolved. Thank you for your patience!

2. identified Jun 02, 2025, 03:40 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved Jun 02, 2025, 03:40 PM UTC

   This incident has been resolved.

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Started May 08, 2025, 01:06 AM UTC· resolved May 08, 2025, 12:07 PM UTC

1. investigating May 08, 2025, 01:06 AM UTC

   We are investigating an issue with CS2 clipping; some clips may take longer to be available as we diagnose and resolve the issue.

2. identified May 08, 2025, 03:34 AM UTC

   The recent CS2 update has proven problematic; we've implemented a partial work-around and are seeing better clip throughput currently. We're still pursuing a more robust solution and will continue to update this incident with progress.

3. resolved May 08, 2025, 12:07 PM UTC

   This incident has been resolved.

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Started Feb 25, 2025, 04:56 PM UTC· resolved Feb 26, 2025, 06:03 PM UTC

1. identified Feb 25, 2025, 04:56 PM UTC

   We're aware that users are experiencing issues with missing moments in Match History from last night & this morning and an update is in progress. It may be several more hours before functionality is fully restored. We appreciate your patience and please check back here for more updates.

2. resolved Feb 26, 2025, 06:03 PM UTC

   Thank you for your patience while we resolved our missing moments issue! If you have missing moments from the past 48 hours, this issue should now be resolved. Check your matches that were affected during the outage to grab your moments. If you have any questions or issues, reach out to our support team.

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Started Feb 01, 2025, 04:44 PM UTC· resolved Feb 06, 2025, 03:35 PM UTC

1. investigating Feb 01, 2025, 04:44 PM UTC

   We are currently investigating an issue around missing moments under matches in Match History. We will keep you posted as we know more. Thank you for your patience!

2. identified Feb 02, 2025, 03:47 PM UTC

   We found a fix for the missing moments issue yesterday morning and an update is in progress. It may be several more hours before functionality is fully restored. We appreciate your patience and please check back here for more updates.

3. monitoring Feb 03, 2025, 04:25 PM UTC

   We have deployed a fix to help new matches and moments flow into Match History. You can also expect older matches and moments to appear throughout the day. Thank you for your patience!

4. resolved Feb 06, 2025, 03:35 PM UTC

   This issue has been resolved! All moments and matches that were missing during the outage have been populated. If you still have issues, let us know at help.allstar.gg.

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Started Dec 02, 2024, 08:00 PM UTC· resolved Dec 03, 2024, 07:39 PM UTC

1. identified Dec 02, 2024, 08:00 PM UTC

   Due to the latest Fortnite update, we have run into issues. We will keep you posted on when we have a solution. Thank you for your patience!

2. resolved Dec 03, 2024, 07:39 PM UTC

   This incident has been resolved. If you have any questions about your Fortnite clips, reach out to our team at [email protected]. Thanks again for your patience!

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