Adobe Experience Platform incident
Data Foundation, Brand Concierge: Performance issue
Adobe Experience Platform experienced a notice incident on October 7, 2026 affecting Data Foundation, lasting 6h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 07, 2026, 11:42 AM UTC
We’re investigating a performance issue.
- monitoring Oct 07, 2026, 11:55 AM UTC
A subset of Adobe customers using DX Agent Composer globally may experience delays or failures when creating new knowledge sources. URL ingestion requests may remain in progress and not complete successfully, which could delay the availability of newly added content. Existing knowledge sources remain functional. We are actively investigating this issue and will provide updates within one hour or sooner if additional information becomes available. If you have any questions, please contact Adobe Experience Platform Support through the Support Portal in Admin Console or Experience League.
- monitoring Oct 07, 2026, 12:55 PM UTC
A subset of Adobe Experience Platform Agent Composer customers globally may be experiencing a service degradation.What has changed: The Adobe Engineering team has identified the affected service area and continues to actively investigate the issue.Customer impact: Customers may experience delays or failures when creating new knowledge sources. Newly submitted content may take longer than expected to become available. Existing knowledge sources remain functional.We will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Experience Platform Support via the Support Portal in Admin Console or Experience League.
- monitoring Oct 07, 2026, 01:53 PM UTC
A subset of Adobe Experience Platform Agent Composer customers globally may be experiencing a service degradation.What has changed: The Adobe Engineering team has engaged the necessary resources and is working to determine a path to mitigation.Customer impact: Customers may experience delays or failures when creating new knowledge sources. Newly submitted content may take longer than expected to become available. Existing knowledge sources remain functional.We will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Experience Platform Support via the Support Portal in Admin Console or Experience League.
- monitoring Oct 07, 2026, 02:39 PM UTC
We’re investigating a performance issue.
- resolved Oct 07, 2026, 02:41 PM UTC
We've reduced the severity level of the performance issue and will no longer be publishing updates.