ActivTrak Outage History

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Pingoru has recorded 51 incidents for ActivTrak: 29 in the last 12 months and 8 in the last 90 days.

Source: status.activtrak.com

51incidents recorded
29last 12 months
8last 90 days
9 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking ActivTrak in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026357 of 720 (8%)
May 2026456 of 744 (8%)
June 2026447 of 720 (6%)
July 202611 of 744 (0%)
August 2026414 of 744 (2%)
September 202637 of 720 (1%)
October 202617 of 592 (1%)

Incidents, newest first

Minor October 3, 2025 Increased error rate associated with non-US region accounts 47m Web Application, Data Ingestion

Started Oct 03, 2025, 05:31 PM UTC· resolved Oct 03, 2025, 06:18 PM UTC

  1. investigating Oct 03, 2025, 05:31 PM UTC

    Our engineering team is seeing an increase in error rates associated with non-US region accounts.

  2. monitoring Oct 03, 2025, 05:55 PM UTC

    Our engineering team was able to identify root cause and apply a fix. We are monitoring the results.

  3. resolved Oct 03, 2025, 06:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 18, 2025 Increased error rates with Users page 24m Web Application

Started Aug 18, 2025, 04:16 PM UTC· resolved Aug 18, 2025, 04:41 PM UTC

  1. investigating Aug 18, 2025, 04:16 PM UTC

    Our engineering team is investigating an increase in error rate associated with the User page. Some accounts may encounter issues loading the Users page at this time.

  2. monitoring Aug 18, 2025, 04:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 18, 2025, 04:25 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 18, 2025, 04:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 6, 2025 Intermittent issues with page load due to GCP outages. 9h 29m Web Application

Started Aug 06, 2025, 03:46 AM UTC· resolved Aug 06, 2025, 01:15 PM UTC

  1. monitoring Aug 06, 2025, 03:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Aug 06, 2025, 01:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 6, 2025 Slow login for some customers 13m Web Application

Started Aug 06, 2025, 03:08 AM UTC· resolved Aug 06, 2025, 03:22 AM UTC

  1. investigating Aug 06, 2025, 03:08 AM UTC

    We are currently investigating this issue.

  2. monitoring Aug 06, 2025, 03:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 06, 2025, 03:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 2, 2025 Elevated error rates associated with login 35m Web Application

Started Jul 02, 2025, 06:00 PM UTC· resolved Jul 02, 2025, 06:35 PM UTC

  1. investigating Jul 02, 2025, 06:00 PM UTC

    Our engineering team has identified an elevated level of errors associated with login.

  2. resolved Jul 02, 2025, 06:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 30, 2025 Intermittent errors with Integration configuration pages 1h 44m Web Application

Started Jun 30, 2025, 02:41 PM UTC· resolved Jun 30, 2025, 04:25 PM UTC

  1. investigating Jun 30, 2025, 02:41 PM UTC

    Our engineering team is investigating issues with loading integration configuration pages.

  2. monitoring Jun 30, 2025, 03:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 30, 2025, 04:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 25, 2025 Azure AD integration errors 1h 29m Data Ingestion

Started Jun 25, 2025, 03:04 PM UTC· resolved Jun 25, 2025, 04:33 PM UTC

  1. investigating Jun 25, 2025, 03:04 PM UTC

    Our engineering team is investigating an increase in error rate associated with customers that use the Azure AD integration.

  2. monitoring Jun 25, 2025, 03:58 PM UTC

    Our engineering team has identified the root cause and has applied a fix. Accounts with the Azure AD integration should sync within the next few hours.

  3. resolved Jun 25, 2025, 04:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2025 Delay in Insights Subscriptions 14m Email Subscriptions

Started Jun 09, 2025, 05:16 PM UTC· resolved Jun 09, 2025, 05:31 PM UTC

  1. investigating Jun 09, 2025, 05:16 PM UTC

    Some customers have reported errors processing Insights Subscriptions. We are investigating the issue.

  2. resolved Jun 09, 2025, 05:31 PM UTC

    All subscriptions have been delivered and the issue is resolved.

Read the full incident report →

Minor May 14, 2025 Some customers may be seeing delays with Google and Outlook calendar data 22h 38m Data Ingestion

Started May 14, 2025, 07:04 PM UTC· resolved May 15, 2025, 05:42 PM UTC

  1. monitoring May 14, 2025, 07:04 PM UTC

    Some customers may see a delay in Google and Outlook calendar data. Our engineering team has identified the issue, provided a fix, and triggered a sync of the integration.

  2. resolved May 15, 2025, 05:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2025 Access to developers.activrak.com pages currently timing out 37m API / ActivConnect

Started May 14, 2025, 03:38 PM UTC· resolved May 14, 2025, 04:16 PM UTC

  1. investigating May 14, 2025, 03:38 PM UTC

    We are currently investigating this issue.

  2. monitoring May 14, 2025, 03:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 14, 2025, 04:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2025 Elevated error rates with login and dashboards 1h 5m Web Application

Started May 06, 2025, 05:09 PM UTC· resolved May 06, 2025, 06:14 PM UTC

  1. investigating May 06, 2025, 05:09 PM UTC

    We're experiencing an elevated level of application errors associated with login and dashboards. Our engineering team is currently looking into the issue.

  2. investigating May 06, 2025, 05:09 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 06, 2025, 05:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 06, 2025, 06:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 2, 2025 Incorrect 'Action Required' email sent to some customers –

Started May 02, 2025, 11:00 PM UTC· resolved May 02, 2025, 11:00 PM UTC

  1. resolved May 03, 2025, 05:29 PM UTC

    Due to recent updates to the backend services that power our third-party integrations, we have incorrectly sent emails indicating 'Action Required' for your ActivTrak Integrations. These emails could specify Outlook, Google Calendar, AzureAD, or HRIS. These were sent in error and should not require further action. There has been no loss of data due to this error, and it will resolve to a healthy state shortly. Please note that over the past month, customers using our Azure AD and Google Calendar integrations have been prompted to update their integrations. If you have not completed this step, please validate your configuration by accessing the ActivTrak application and browsing to 'API & Integrations -> Integrate' and verifying there are no issues. If you see any errors, help is available in our Knowledge Base (https://support.activtrak.com/hc/en-us/categories/360001876271-Integrations-API) or at [email protected]

Read the full incident report →

Minor April 22, 2025 Delay in Insight report subscription email delivery and downloadable PDF Insight reports 1d 17h Email Subscriptions

Started Apr 22, 2025, 07:58 PM UTC· resolved Apr 24, 2025, 01:49 PM UTC

  1. investigating Apr 22, 2025, 07:58 PM UTC

    We're experiencing a delay in sending Insight report subscription emails and are currently looking into the issue.

  2. investigating Apr 23, 2025, 07:07 PM UTC

    We're experiencing a delay in sending Insight report subscription emails and errors with downloadable PDF Insight Reports. We are continuing to looking into these issues.

  3. resolved Apr 24, 2025, 01:49 PM UTC

    We are no longer seeing any delays in Insight report subscription email deliveries. We are also not seeing any errors with downloadable PDF Insight reports.

Read the full incident report →

Minor April 7, 2025 Elevated API errors related to login and reports 21m Web Application

Started Apr 07, 2025, 02:45 PM UTC· resolved Apr 07, 2025, 03:07 PM UTC

  1. investigating Apr 07, 2025, 02:45 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. monitoring Apr 07, 2025, 02:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 07, 2025, 03:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 6, 2025 Elevated error rates associated with the application navigation menu 40m Web Application

Started Mar 06, 2025, 10:27 PM UTC· resolved Mar 06, 2025, 11:08 PM UTC

  1. investigating Mar 06, 2025, 10:27 PM UTC

    We're experiencing an elevated level of application errors around opening the "Home" submenu item. This makes it difficult to access any home dashboard. We are investigating the root cause of the issue.

  2. identified Mar 06, 2025, 10:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 06, 2025, 11:08 PM UTC

    A fix has been implemented to address the issue with the Home submenu not opening. If you continue to see the issue, refresh you browser to load the latest application changes.

Read the full incident report →

Minor February 25, 2025 Elevated error rates with login 50m Web Application

Started Feb 25, 2025, 10:49 PM UTC· resolved Feb 25, 2025, 11:39 PM UTC

  1. investigating Feb 25, 2025, 10:49 PM UTC

    We're experiencing an elevated level of application errors associated with login and are currently looking into the issue.

  2. monitoring Feb 25, 2025, 11:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 25, 2025, 11:39 PM UTC

    This incident has been resolved.

Read the full incident report →