Is Actionstep down?
Last checked 1m agoNo incidents right now.
Actionstep is operational right now. Last checked 1m ago; the most recent incident resolved 23d ago.
Real-time Actionstep status, recent outages, and incident history — pulled directly from Actionstep's official status page at https://status.actionstep.com every 5 minutes. Pingoru tracks 6 Actionstep services and has captured 6 incidents in the last 90 days (98.61% uptime). Get email, Slack, Discord, or webhook alerts the moment Actionstep reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- New Zealand, Australia, and South Pacific
Timeline · 5 updates
- investigating · Aug 28, 2026, 12:17 AM UTC
We are aware that some users are experiencing 500 errors across various parts of the system. This issue is affecting a subset of customers on a single server. Our Engineering team is actively investigating and we will provide an update as soon as we have more information.
- monitoring · Aug 28, 2026, 01:06 AM UTC
A fix has been implemented, and we are continuing to monitor system performance to ensure stability. We'll update this page once we're confident the issue is fully resolved.
- identified · Aug 28, 2026, 01:09 AM UTC
We are aware that our servers have encountered an issue again and some users may be experiencing disruption. Our team is working to restore full functionality and we will provide updates as more information becomes available.
- monitoring · Aug 28, 2026, 03:54 AM UTC
A fix has been implemented, and we are continuing to monitor system performance to ensure stability. We'll update this page once we're confident the issue is fully resolved.
- resolved · Aug 28, 2026, 04:18 AM UTC
This issue has now been fixed, and our Engineering team has confirmed that the Actionstep Practice Management platform is now stable and fully operational again.
Latest: This issue has now been fixed, and our Engineering team has confirmed that the Actionstep Practice Management platform is now stable and fully operational again.
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- New Zealand, Australia, and South Pacific
Timeline · 3 updates
- investigating · Aug 27, 2026, 11:30 PM UTC
We are writing to inform you that our team is aware of an outage affecting the Actionstep Practice Management system that began on 28/08/2026 11:10 am NZT. This issue is limited to a single server affecting a portion of our customers. Users running into 500 errors on different parts of the system. Our team Engineering team are already investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.
- monitoring · Aug 27, 2026, 11:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Aug 27, 2026, 11:45 PM UTC
The issues affecting the Actionstep Practice Management platform have now been resolved. Engineering team confirmed that the services are now fully functional. We apologise for any inconvenience this may have caused.
Latest: The issues affecting the Actionstep Practice Management platform have now been resolved. Engineering team confirmed that the services are now fully functional. We apologise for any…
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- Login / LaunchpadNew Zealand, Australia, and South Pacific
Timeline · 3 updates
- investigating · Aug 27, 2026, 02:57 AM UTC
We are writing to inform you that our team is aware of an outage affecting the Actionstep Practice Management system that began on 27/08/2026 12:50 pm AEST. Specifically, this issue is limited to a single server affecting a portion of our customers. Errors are ranging from platform slowness to 500 errors on different parts of the system. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team
- monitoring · Aug 27, 2026, 03:09 AM UTC
The issue has been identified, and we are monitoring the system as the affected server is now returning to normal performance levels.
- resolved · Aug 27, 2026, 03:13 AM UTC
The issues affecting the Actionstep Practice Management platform have now been resolved, and our technical teams have confirmed that all services are now fully functional. We would like to apologise for any inconvenience this may have caused. Regards, The Actionstep Team
Latest: The issues affecting the Actionstep Practice Management platform have now been resolved, and our technical teams have confirmed that all services are now fully functional. We would…
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- United Kingdom, Middle East, Africa, and Europe
Timeline · 3 updates
- investigating · Aug 10, 2026, 12:47 PM UTC
Our team is investigating reports of access issues with Actionstep. This is a priority and will work to restore the system to normal operations urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team
- resolved · Aug 10, 2026, 01:11 PM UTC
This incident has been resolved.
- postmortem · Aug 10, 2026, 01:16 PM UTC
**Resolved** - Between 00:15–01:00 NZST, some Actionstep users were unable to log in to the website. The issue affected users on UK servers, particularly eu-west-1.actionstep.com. Impact: Login access only. No customer data was affected. Cause: Currently investigating Working Solution: Clearing cookies and cache or restarting your machine has shown to resolve the issue. For further help, log a ticket at [https://support.actionstep.com](https://support.actionstep.com/)
Latest: **Resolved** - Between 00:15–01:00 NZST, some Actionstep users were unable to log in to the website. The issue affected users on UK servers, particularly eu-west-1.actionstep.com. …
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Timeline · 1 update
- resolved · Jul 30, 2026, 02:23 PM UTC
Between 19:39–22:00 NZST, some Actionstep users were unable to log in to the website. The issue affected users on certain ISPs, particularly Virgin Media. Impact: Login access only. No customer data was affected or moved. Cause: Likely network or routing changes on the affected ISPs impacting access to the Actionstep login page. Affected customers should contact their ISP to check for recent changes. Data location clarification: No customer data is stored in AP Southeast 2. That region only serves the login page. Once you select your system tile, you're redirected to the data centre where your system actually resides (UK region for UK customers). Your data has not moved and remains stored in your designated region. Workaround: If you're still affected, use a mobile hotspot to reach the login page and sign in, then switch back to your normal Wi-Fi once logged in. For further help, log a ticket at https://support.actionstep.com
Latest: Between 19:39–22:00 NZST, some Actionstep users were unable to log in to the website. The issue affected users on certain ISPs, particularly Virgin Media. Impact: Login access only…
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See the full Actionstep outage history
1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Actionstep outage history →Or sign up free to get alerts when Actionstep breaks · 10 free monitors · No credit card
- Started Aug 28, 2026, 12:17 AM UTC · Resolved Aug 28, 2026, 04:18 AM UTC · 4h 1m
- Started Aug 27, 2026, 11:30 PM UTC · Resolved Aug 27, 2026, 11:45 PM UTC · 14m
- Started Aug 27, 2026, 02:50 AM UTC · Resolved Aug 27, 2026, 03:13 AM UTC · 22m
- Started Aug 10, 2026, 12:00 PM UTC · Resolved Aug 10, 2026, 01:11 PM UTC · 1h 10m
- Started Jul 30, 2026, 02:23 PM UTC · Resolved Jul 30, 2026, 06:00 PM UTC · 3h 36m
- Started Jul 30, 2026, 07:39 AM UTC · Resolved Jul 30, 2026, 10:02 AM UTC · 2h 22m