Is 1310.io down?

1310 are aware of an issue causing loss of service to a number of customers our connected to our Overton POP. Engineers are actively investigating. Updates to follow by 11:00 or upon receipt of further information.

Senior engineers have activated a failover to a backup and are seeing restoration of service. Services may observe slow performance. Investigations are underway on the primary link and 1310 will provide an update once these investigations have been completed. Updates to follow by 11:00 or upon receipt of further information.

The senior engineers have completed their investigations and identified the issue with the circuit to be with Openreach. Openreach are actively investigating and looking to restore service as soon as possible. Unfortunately, no ERT has yet been provided by Openreach. Updates to follow within 4 hours or upon receipt of further information.

Openreach have confirmed that the incident effect the primary link estimated to be resolved by 17:00. Customer services are expected to automatically fail back over upon restoration of the primary link. As such, the next update will follow by COB.

The primary service remains offline. Openreach have not yet provided a new ERT. As such, updates will follow in the morning.

The primary service remains offline. Openreach have updated with a new ERT of 17:00 today. Further updates will be provided by COB.

We are pleased to report restoration of the primary link. We are monitoring for stability but are not currently seeing any issues. This incident will be closed after a period of stability on the primary link.

After an extended period monitoring, 1310 are satisfied that the primary link is stable and we are seeing traffic flow as expected. A full RFO will be available on request.

We are investigating with our NOC team

Our engineers have restored connectivity. A review of this incident will occur in the coming day(s) and an update will be provided to this ticket with an outcome. We do not anticipate further event(s) however if they do occur they will also be posted to this ticket.

We’re aware some customers on certain suppliers may still have no service. We are investigating this urgently.

Engineers have found the routing issue in the network core affecting customers on some suppliers. The team are working on a fix.

Our engineers continue to work on the affected services and are seeing restoration of some services. They are continuing to investigate and hope to restore more services shortly.

The senior engineers believe to the issue to now be resolved and are seeing restoration of the final services. We are monitoring to see if there are any further issues but believe this particular issue to be fixed and to not r-occur moving forward. A full RFO will be available upon request.

This issue has been resolved.

Senior engineers are investigating an issue affecting services connected to out Langley POP. Updates to follow upon completion of initial investigations.

Our senior engineers have investigated and identified that the issue appears to be in our wholesale supplier’s part of the network. We have engaged with wholesale supplier and can confirm that they are actively investigating a card failure. Unfortunately, no estimated resolution time has been provided as of yet. Updates to follow within an hour or upon receipt of further information.

Our wholesale provider have escalated to their Tier 3 who have been unable to recover the card remotely. The NOC have engaged with their vendor for further investigations. Updates to follow within the hour or upon receipt of further information.

Our wholesale provider’s have engaged with their 3rd party provider for the card and are currently on a conference call providing node logs and further detail(s) for investigation. Updates to follow in an hour or upon receipt of further information.

Our wholesale provider’s NOC have concluded the conference call with their thrid party vendor. The vendor will now raise PR and FE requests to attend. ETA TBC.

The NOC at our wholesale provider have continued to chase the vendor for an update on the ETA for parts and a filed engineer to site. ETA to site today is 13:30. Updates to follow in an hour or upon receipt of further information.

We are currently awaiting confirmation of arrival of the wholesale vendor’s 3rd party engineers on site. Updates to follow in an hour or upon receipt of further information.

Due unforeseen circumstances, the 3rd party engineers have been delayed. The new ETA on site is 15:30. Updates to follow in an hour or upon receipt of further information.

The engineers have arrived on site and attempted to re-seat the effected card but unfortunately this has not restored service. The parts are still scheduled to arrive but at this point there is no ETA for their arrival. Updates to follow in an hour or upon receipt of further information.

The engineer is onsite and currently liaising with remote support to carry out the card replacement. We are now transitioning to our out of hours support service. The next update will be posted around 19:00.

The card was replaced yesterday evening, and verified to be working. Services recovered around 19:00 and have been stable. If you are continuing to experience issues, please let our support team know via [email protected] or 0333 300 1310