WiseStamp Outage History

Started May 28, 2026, 03:15 PM UTC· resolved May 31, 2026, 09:38 AM UTC

1. resolved May 28, 2026, 03:15 PM UTC

   Between approximately 15:15 UTC on May 28 and 09:38 UTC on May 31, a backend configuration caused a temporary pause in the Analytics and Campaigns charts, meaning signature impressions and campaign view counts on your dashboard may not have been registered in real-time during those few days. Email signature delivery was not affected. Signatures continued to render and track normally throughout this period. The issue was resolved on May 31. Live reporting is functioning normally, and we’ve already implemented extra monitoring to ensure your dashboard views stay seamless moving forward. If you happen to notice a quiet spot in your visual charts during that window and want us to take a closer look at your specific data, just reach out our team is happy to help! As always, please don't hesitate to contact us for anything WiseStamp related

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Started Dec 15, 2025, 08:21 PM UTC· resolved Dec 16, 2025, 04:48 AM UTC

1. identified Dec 15, 2025, 08:21 PM UTC

   Some customers may experience slower uploads when adding new images or banners (such as signature images/logo or banners, company details logo, or employee profiles images). This is due to a temporary slowdown with our image upload partner. The issue has been identified on their side, and a fix is already in progress. We are closely monitoring the situation and will share updates as soon as performance returns to normal. This will not prevent you from sending emails with your signature and the images already added to it.

2. resolved Dec 16, 2025, 04:48 AM UTC

   This incident has been resolved.

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Started Nov 12, 2025, 04:18 PM UTC· resolved Nov 12, 2025, 07:22 PM UTC

1. investigating Nov 12, 2025, 04:18 PM UTC

   We are currently experiencing a temporary degraded performance in our processing systems, which may cause some customers to experience missing or delayed email signatures, slow page load times, or difficulty signing into the WiseStamp web application. Please note that this issue does not impact your ability to send emails — all emails are being sent successfully. Our engineering team is actively investigating and working to restore full functionality as quickly as possible. We’ll continue to provide updates here as more information becomes available. If you have any questions, please feel free to contact our Support team via the chat widget on the bottom right of the page. Thank you for your patience and understanding.

2. resolved Nov 12, 2025, 07:22 PM UTC

   We’re happy to share that our systems have fully recovered, and WiseStamp is now operating as usual. All services, including signature processing, page load times, and sign-in functionality, are back to normal. We sincerely apologize for any inconvenience this temporary disruption may have caused and truly appreciate your patience and understanding while our team worked to resolve it. If you encounter any issues, please don’t hesitate to reach out to our Support team via the chat widget on the bottom right of the page. Thank you for being part of the WiseStamp community!

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Started Oct 29, 2025, 08:14 PM UTC· resolved Oct 30, 2025, 07:35 AM UTC

1. identified Oct 29, 2025, 08:14 PM UTC

   Due to issues with Microsoft’s Azure Front Door (AFD) service, some WiseStamp users may experience intermittent delays or temporary errors when loading their email signatures. Microsoft has confirmed that an inadvertent configuration change caused widespread latency, timeouts, and errors beginning around 16:00 UTC on October 29, 2025. WiseStamp’s infrastructure remains fully operational; however, this external Microsoft issue may temporarily affect certain signature functions. Our team is actively monitoring the situation and will update this page as soon as Microsoft fully resolves the disruption. Thank you for your patience and understanding.

2. resolved Oct 30, 2025, 07:35 AM UTC

   Following Microsoft’s confirmation that the Azure Front Door (AFD) service disruption has been resolved, WiseStamp services are now fully operational. We’ve verified that all email signature functionality is working as expected. Thank you for your patience while Microsoft addressed the issue.

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Started Jun 12, 2025, 07:14 PM UTC· resolved Jun 12, 2025, 10:15 PM UTC

1. investigating Jun 12, 2025, 07:14 PM UTC

   We're currently experiencing service disruptions affecting several core features of WiseStamp, due to an ongoing incident with Google Cloud Platform (GCP). According to Google's status page (https://status.cloud.google.com/), multiple GCP products are impacted by an issue with their Identity and Access Management (IAM) service. Our engineering team is actively monitoring the situation and working to mitigate the impact as much as possible. Affected services include: - Loading of email signatures - Login to the WiseStamp web app - Automatic signature injection into emails We’ll keep this page updated as we receive more information. Thank you for your patience and understanding.

2. investigating Jun 12, 2025, 07:42 PM UTC

   We are continuing to investigate this issue.

3. investigating Jun 12, 2025, 08:18 PM UTC

   Microsoft server-side email signature integration may present an interruption on email flow for some users. As a temporary workaround, we recommend disabling the integration until the issue is fully resolved. Instructions here: https://support.wisestamp.com/hc/en-us/articles/13996231622429-Disable-Routing-Rule-on-Exchange-Online

4. monitoring Jun 12, 2025, 09:15 PM UTC

   WiseStamp services have fully recovered following a widespread Google outage that impacted multiple platforms. All functionality is now back to normal, and we're continuing to monitor closely to ensure everything remains stable. If you’re still experiencing issues, please try refreshing your browser. For any continued problems, feel free to contact our support team. Thank you for your patience.

5. resolved Jun 12, 2025, 10:15 PM UTC

   According to Google’s status page (https://status.cloud.google.com/), GCP services have returned to normal. Our latest internal tests also confirm that all WiseStamp services have been stable and fully operational since our last update. If you're still experiencing any issues, please try refreshing your page. If the problem persists, feel free to reach out to our support team — we're here to help.

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Started May 20, 2025, 05:13 PM UTC· resolved May 20, 2025, 05:13 PM UTC

1. resolved May 20, 2025, 05:13 PM UTC

   We had an issue where some customers had difficulty accessing WiseStamp. This has now been resolved, and after a thorough investigation we found that Google Cloud had issues with their availability in the US-Central due to a misconfiguration of their capacity management system.

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Started Apr 17, 2025, 03:10 PM UTC· resolved Apr 17, 2025, 06:19 PM UTC

1. investigating Apr 17, 2025, 03:10 PM UTC

   We're aware that a limited number of customers using our Microsoft Exchange server-side deployment are experiencing a small portion of their outgoing emails not being sent as expected. The vast majority of emails continue to be delivered successfully. The issue has been identified, and we're actively working with Microsoft to roll out a permanent fix. Temporary workaround: If you’re affected, we recommend disabling your server-side rule. 1. Steps to Disable the Server-Side Rule in Exchange: 2. Go to https://admin.exchange.microsoft.com/#/homepage 3. Click on Mail flow → then Rules 4. Locate the rule named "Identify messages to send to WS SMTP" 5. Click the toggle under "Enable or disable rule" to disable it → This will automatically save the change We understand how important it is to keep your email signatures running smoothly, and we’re doing everything we can to resolve this quickly. We’ll keep you updated as progress is made. If you have any questions — whether related to this issue or anything else — please don’t hesitate to contact our support team.

2. resolved Apr 17, 2025, 06:19 PM UTC

   We’re happy to share that the recent issue affecting a limited number of Microsoft 365 customers using our server-side deployment has been fully resolved. The problem, which caused a small portion of emails to be blocked, was identified and addressed in collaboration with Microsoft. Email functionality has now returned to normal. No further action is required on your end. If you had previously disabled your server-side rule as a workaround, you may now re-enable it if desired by doing this: 1. Go to https://admin.exchange.microsoft.com/#/homepage 2. Click on Mail flow → then Rules 3. Locate the rule named "Identify messages to send to WS SMTP" 4. Click the toggle under "Enable or disable rule" to enable it → This will automatically save the change As always, if you have any questions or need assistance, our support team is here to help.

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Started Mar 24, 2025, 08:10 AM UTC· resolved Mar 24, 2025, 08:10 AM UTC

1. resolved Mar 24, 2025, 08:10 AM UTC

   Some customers may have experienced temporary difficulties sending emails due to a system issue. The issue has since been resolved, and no action is needed on your end. We apologize for any inconvenience this may have caused.

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Started Mar 14, 2025, 07:19 PM UTC· resolved Mar 18, 2025, 12:09 PM UTC

1. investigating Mar 14, 2025, 07:19 PM UTC

   We are currently investigating an issue where Outlook signatures are not working for some users, and the WiseStamp Outlook Add-in is missing. The issue affects only a subset of users within impacted tenants. No updates to the add-in have been released. The Add-in will also show as deployed within the Integrated Apps menu in the 365 Admin Center. We appreciate your patience and partnership, and we’ll share updates as soon as we have more information.

2. investigating Mar 15, 2025, 09:06 AM UTC

   We are continuing to investigate this issue with Microsoft.

3. monitoring Mar 15, 2025, 09:25 AM UTC

   Microsoft has identified and resolved the issue on their end. Fortunately, the problem was minor, affecting only a small percentage of customers. Their engineers have implemented and deployed a fix to prevent any further impact. Microsoft is confident that the issue will be fully resolved before the start of the business day on Monday. We will keep monitoring and if you encounter any issues please don't hesitate to contact our support.

4. monitoring Mar 17, 2025, 12:31 PM UTC

   We are continuing to monitor the results of the fix implemented by Microsoft. The WiseStamp Add-in should now be displaying within supported Outlook versions and injecting signatures as expected. If you do not see it, please close and reopen Outlook Desktop or refresh Outlook Web.

5. resolved Mar 18, 2025, 12:09 PM UTC

   We have received confirmation that Microsoft's fix was successful and the Add-in is available again in Outlook/OWA. Some users may be required to restart or reload Outlook/ OWA two to three times to trigger the Add-in. If you are not able to view the Add-in after restarting/ reloading, please contact our Customer Support.

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Started Feb 25, 2025, 12:28 PM UTC· resolved Feb 25, 2025, 12:32 PM UTC

1. investigating Feb 25, 2025, 12:28 PM UTC

   Login to the Wisestamp platform is currently unavailable and some signatures are not being embbeded into emails. We are working on a fix and will share updates shortly.

2. resolved Feb 25, 2025, 12:32 PM UTC

   This incident has been resolved.

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