Volterra Outage History

Started Feb 05, 2026, 11:43 PM UTC· resolved Feb 09, 2026, 06:54 PM UTC

1. investigating Feb 05, 2026, 11:43 PM UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting NGINXaaS for Azure deployment creation failing in eastus2 and westus3 in multiple regions. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 02/05/2026, 23:39 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. identified Feb 06, 2026, 12:05 AM UTC

   The F5 NGINXaaS team has identified an issue where creation of new NGINXaaS for Azure deployments is failing in the East US2 and West US3 regions. Existing deployments are not affected and continue to operate normally. All other operations are functioning as expected, and all other regions are not impacted. Our partner team at Microsoft is actively investigating the issue and working toward a resolution. We will provide updates as more information becomes available. If you are experiencing a critical business impact, please contact our support team (https://my.f5.com/manage/s/createcase).

3. resolved Feb 09, 2026, 06:54 PM UTC

   The F5 NGINXaaS team has implemented a fix to resolve this issue. NGINXaaS for Azure deployment creation is now functioning normally in the East US2 and West US3 regions. If you are still experiencing issues with your deployments, please reach out to our support team at https://my.f5.com/manage/s/createcase.

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Started Feb 05, 2026, 08:36 AM UTC· resolved Feb 05, 2026, 02:38 PM UTC

1. investigating Feb 05, 2026, 08:36 AM UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting performance dashboard metrics in multiple regions. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 02/05/2026, 08:30 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. identified Feb 05, 2026, 09:37 AM UTC

   The F5 Distributed Cloud support team has identified an issue affecting the display of metrics within the customer dashboard. This is a visual-only anomaly and does not impact traffic processing, core functionalities, or data log generation. Our team is actively working to resolve the issue at the earliest. We will keep you informed with updates as progress is made. Thank you for your understanding and patience as we work to address this issue.

3. monitoring Feb 05, 2026, 12:20 PM UTC

   Our service remains stable and we will continue to monitor the environment to ensure reliability and stability. Currently, the issue with metric visualisation has been resolved. If you experience any issue, please contact F5 Support for further assistance.

4. resolved Feb 05, 2026, 02:38 PM UTC

   The F5 Distributed Cloud team monitored the services and confirmed the issue impacting metrics visualization is resolved. If you experience any issue, please contact F5 Support for further assistance.

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Started Jan 30, 2026, 09:28 AM UTC· resolved Jan 30, 2026, 02:02 PM UTC

1. monitoring Jan 30, 2026, 09:28 AM UTC

   The F5 Distributed Cloud team previously identified an issue impacting DNS Services. The services are currently operational and under close monitoring to ensure continued performance. We will continue to provide updates as additional information becomes available and appreciate your patience and understanding.

2. resolved Jan 30, 2026, 02:02 PM UTC

   We are writing to confirm that the heightened monitoring period has concluded. DNS services have remained stable and fully operational and continue to perform as expected. If you observe any anomalies or have questions, please contact F5 Distributed Cloud Support team. Thank you for your continued support and trust in F5.

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Started Jan 27, 2026, 08:38 AM UTC· resolved Jan 27, 2026, 09:31 AM UTC

1. investigating Jan 27, 2026, 08:38 AM UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting F5 Distributed cloud DNS services. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 8:35 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. resolved Jan 27, 2026, 09:31 AM UTC

   The issue has been identified, and we have taken mitigative measures to resolve the situation. This incident has been confirmed as a non-service-impacting issue.

Read the full incident report →

Started Jan 26, 2026, 05:17 PM UTC· resolved Feb 03, 2026, 03:31 AM UTC

1. investigating Jan 26, 2026, 05:17 PM UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting Global Logs Receiver (GLR). We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 01/26/2026, 14:30 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. investigating Jan 26, 2026, 06:07 PM UTC

   The F5 Distributed Cloud Support Team detected an issue with the delay of access logs in the UI along with Global Log Receiver functionality. Please note that all XC Console core services are fully operational. Engineering team is actively working to resolve this matter and restore full service as soon as possible. We will keep you updated with any new information. Thank you for your patience and understanding.

3. identified Jan 26, 2026, 07:52 PM UTC

   The F5 Distributed Cloud Support Team is actively working to fix the delay of access logs and Global Log Receiver, all other services are operating normally. We will provide further updates as they become available.

4. identified Jan 26, 2026, 11:19 PM UTC

   The F5 Distributed Cloud Support Team is making progress in resolving the delay in access logs and the Global Log Receiver as quickly as possible, all other services continue to operate normally. We will provide further updates as they become available.

5. identified Jan 28, 2026, 10:43 AM UTC

   The F5 Distributed Cloud Support team detected another issue with the delay of access logs in the UI along with Global Log Receiver functionality. Please note that all XC Console core services are fully operational. Engineering team is actively working to resolve this matter and restore full service as soon as possible. We will keep you updated with any new information. Thank you for your patience and understanding.

6. identified Jan 28, 2026, 11:46 AM UTC

   The F5 Distributed Cloud team remains actively engaged in troubleshooting the delay of access logs in the UI along with Global Log Receiver functionality. Please note that all XC Console core services are fully operational. We will keep you updated with any new information.

7. identified Jan 28, 2026, 03:07 PM UTC

   The F5 Distributed Cloud team remains actively engaged in troubleshooting the delay of access logs in the UI along with Global Log Receiver functionality. Please note that all XC Console core services are fully operational. We will keep you updated with any new information.

8. identified Jan 29, 2026, 01:31 AM UTC

   The F5 Distributed Cloud team continues to diligently investigate the delay in access logs within the UI, as well as the functionality of the Global Log Receiver. Please be assured that all core XC Console services are fully operational. Further updates will be communicated as additional information becomes available. We appreciate your patience and understanding

9. identified Jan 29, 2026, 07:33 AM UTC

   The F5 Distributed Cloud team has identified the issue and is actively implementing mitigation strategies while working on a permanent resolution. Access logs are currently accessible via the Distributed Cloud Console UI and the Global Log Receiver. The team continues to investigate and address the root cause of the issue. Please note that all core Distributed Cloud Console services remain fully operational. We are committed to keeping you informed and will provide further updates as more information becomes available. We sincerely appreciate your patience and understanding during this time.

10. identified Jan 29, 2026, 12:11 PM UTC

    The F5 Distributed Cloud team continues to maintain mitigation measures while working toward a permanent resolution. Access logs remain available via the Distributed Cloud Console UI and the Global Log Receiver, and all core Distributed Cloud Console services remain fully operational. At this time, the status remains unchanged, and the engineering team continues to be actively engaged in restoration efforts. We will continue to provide updates as additional information becomes available and appreciate your patience and understanding.

11. identified Jan 30, 2026, 03:51 AM UTC

    We are currently in the recovery phase. During this recovery phase, services are expected to operate normally, though brief periods of increased latency may be experienced. Access logs remain available through the Distributed Cloud Console UI and the Global Log Receiver. All core Distributed Cloud Console services are currently operational. F5 Distributed Cloud team is actively monitoring the environment and will provide additional updates as needed.

12. identified Jan 30, 2026, 08:29 AM UTC

    We remain in the recovery phase. Services are operating normally, though brief periods of increased latency may occur. Access logs continue to be available through the Distributed Cloud Console UI and the Global Log Receiver. All core Distributed Cloud Console services are operational. The F5 Distributed Cloud team is actively monitoring the environment and will provide additional updates as needed.

13. identified Jan 31, 2026, 01:51 AM UTC

    We continue to be in recovery phase along with no issues with live logs availability. All services are functioning as expected, although short intervals of elevated latency may still be observed. Access logs remain accessible via the Distributed Cloud Console UI and the Global Log Receiver. All essential Distributed Cloud Console components are fully operational. The F5 Distributed Cloud team is closely monitoring the situation and will share further updates.

14. identified Jan 31, 2026, 09:57 AM UTC

    We remain in the recovery phase with no impact to live log availability. All services are operating as expected; however, brief intervals of elevated latency may still be observed. Access logs continue to be accessible via the Distributed Cloud Console UI and the Global Log Receiver. All essential Distributed Cloud Console components are fully operational. The F5 Distributed Cloud team is actively monitoring the situation and will provide further updates as necessary.

15. identified Feb 01, 2026, 05:55 AM UTC

    We remain in the recovery phase with no impact to live log availability. All services are operating as expected; however, brief intervals of elevated latency may still be observed. Access logs continue to be accessible via the Distributed Cloud Console UI and the Global Log Receiver. All essential Distributed Cloud Console components are fully operational. The F5 Distributed Cloud team is actively monitoring the situation and will provide further updates as necessary.

16. monitoring Feb 01, 2026, 07:42 AM UTC

    The F5 Distributed Cloud team has identified and applied a fix for this issue. All services are fully operational and operating as expected. We are actively monitoring the situation to ensure stability, and will provide further updates as necessary.

17. resolved Feb 03, 2026, 03:31 AM UTC

    The issue with the delay of access logs in the UI along with Global Log Receiver functionality has been resolved. All essential Distributed Cloud Console components continue fully operational. This incident has been marked as resolved.

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Started Jan 23, 2026, 02:13 AM UTC· resolved Jan 26, 2026, 07:09 AM UTC

1. investigating Jan 23, 2026, 02:13 AM UTC

   The F5 Distributed Cloud Support Team is currently investigating an issue affecting Distributed Cloud Console. Customers may experience degraded performance Current actions: Our incident recovery team is fully mobilized and working continuously to identify the root cause and implement corrective actions. We appreciate your patience and understanding as we work to fully restore services. We recommend monitoring our Statuspage (https://www.f5cloudstatus.com/) for the latest updates. If you are experiencing an impact and requires immediate assistance, please contact our Support team at [email protected] or call the appropriate regional number listed on our website: https://my.f5.com/manage/s/article/K000135931

2. investigating Jan 23, 2026, 04:21 AM UTC

   The F5 Distributed Cloud Support Team is continuing its investigation into an issue impacting the Distributed Cloud Console. Further updates will be communicated as soon as additional information becomes available. We appreciate your patience and understanding as we work to fully restore services. We recommend monitoring our Statuspage (https://www.f5cloudstatus.com/) for the latest updates. If you are experiencing an impact and requires immediate assistance, please contact our Support team at [email protected] or call the appropriate regional number listed on our website: https://my.f5.com/manage/s/article/K000135931

3. investigating Jan 23, 2026, 07:18 AM UTC

   F5 Distributed Cloud Support Team is actively investigating an issue causing intermittent delays in data visibility within the Customer Dashboard. Please note that the underlying services and the Distributed Cloud Console remain fully operational and unaffected. Further updates will be provided as more information becomes available We appreciate your patience and understanding as we work to resolve this matter. For the latest updates, please monitor our Statuspage at https://www.f5cloudstatus.com/. If you are experiencing any impact and require immediate assistance, please contact our Support team at [email protected] or call the appropriate regional number listed on our website: https://my.f5.com/manage/s/article/K000135931.

4. monitoring Jan 23, 2026, 04:41 PM UTC

   The issue causing intermittent delays in data visibility within the Customer Dashboard has been resolved. The Customer Dashboard is now updating without delay and data visibility has returned to normal. All underlying services and the Distributed Cloud Console continue to operate normally. We will continue to monitor the system to ensure stability.

5. resolved Jan 26, 2026, 07:09 AM UTC

   The issue causing intermittent delays in data visibility within the Customer Dashboard has been resolved. The Customer Dashboard has been updating without delay and data visibility remains normal. All underlying services and the Distributed Cloud Console continue to operate normally. This incident has been marked as resolved.

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Started Jan 16, 2026, 03:40 AM UTC· resolved Jan 16, 2026, 04:18 AM UTC

1. investigating Jan 16, 2026, 03:40 AM UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting one or more services in Madrid (MD2). We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 01/16/2026, 03:33 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. resolved Jan 16, 2026, 04:18 AM UTC

   The issue has been identified, and we have taken mitigative measures to resolve the situation. This incident has been confirmed as a non-service-impacting issue.

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Started Jan 12, 2026, 05:26 AM UTC· resolved Jan 13, 2026, 11:15 AM UTC

1. investigating Jan 12, 2026, 05:26 AM UTC

   The F5 Distributed Cloud team has detected an issue with our carrier in Jakarta (JK1) region. There is no impact to customer traffic, however config propagation for customer edges connected to the Jakarta RE will be affected. We are actively investigating this issue and will provide more updates as they become available.

2. monitoring Jan 12, 2026, 08:34 AM UTC

   The F5 Distributed Cloud team would like to inform you that connectivity has been restored at our Jakarta Regional Edge. Currently, the issue with config propagation for customer edge has been resolved. Our service remains stable and we will continue to monitor the environment to ensure reliability and stability. If you experience any issue, please contact F5 Support for further assistance.

3. resolved Jan 13, 2026, 11:15 AM UTC

   The Distributed Cloud team has verified that our services are stable and functioning as expected. This incident has been marked as resolved. If you continue to experience any issue, please contact the F5 Support team for further assistance.

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Started Jan 08, 2026, 08:55 AM UTC· resolved Jan 08, 2026, 12:57 PM UTC

1. investigating Jan 08, 2026, 08:55 AM UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting DNSSEC in multiple regions. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 01/08/2026, 08:50 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. monitoring Jan 08, 2026, 09:45 AM UTC

   The F5 Distributed Cloud support team identified an issue with the DNSSEC feature that impacted responses from the resolver. The recent DNS changes have been reverted, which has mitigated the impact, and the issue is now nearing full resolution. Our team is actively monitoring the situation and continuing to work toward a complete fix. We appreciate your patience and will keep you informed with any further updates. Thank you for your understanding.

3. resolved Jan 08, 2026, 12:57 PM UTC

   The issue with F5 Distributed Cloud affecting the DNSSEC feature, which impacted responses from the resolver, has been resolved and is now fully operational. All other services remained fully operational throughout the incident. This incident has been marked as resolved.

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Started Dec 23, 2025, 12:11 AM UTC· resolved Dec 23, 2025, 02:53 AM UTC

1. monitoring Dec 23, 2025, 12:11 AM UTC

   Dear Customer, The F5 Distributed Cloud Support Team identified an issue impacting our routed services, resulting in BGP sessions going idle for a short period of time. The issue occurred from 22:19 UTC to 22:23 UTC. The root cause has been identified, and automatic mitigation/restoration was triggered. Services are now recovered, and we are closely monitoring the environment to ensure continued reliability and performance. We appreciate your patience and understanding during this time. If you experience any further issues, please don't hesitate to reach us at [email protected] for assistance. Best regards, The F5 Distributed Cloud Support Team

2. resolved Dec 23, 2025, 02:53 AM UTC

   The F5 Distributed Cloud Support team has confirmed that the issue has been resolved. Our services remain stable and we will continue to closely monitor the environment. This incident is now being marked as resolved. If you experience any issue, please contact [email protected] for further assistance.

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Started Dec 08, 2025, 04:47 AM UTC· resolved Dec 08, 2025, 05:44 PM UTC

1. investigating Dec 08, 2025, 04:47 AM UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting XC console in multiple regions. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 12/08/2025, 04:39 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. identified Dec 08, 2025, 05:49 AM UTC

   The F5 Distributed Cloud Support Team has identified an issue affecting XC Console. Our incident recovery team is fully mobilized and working continuously to identify the root cause and implement corrective actions. Traffic processing and application protection remain unhalted. We appreciate your patience and understanding as we work to fully restore services.

3. monitoring Dec 08, 2025, 06:48 AM UTC

   The issue affecting the XC Console has now been resolved. Our services remain stable, and we will continue to closely monitor the environment to ensure ongoing reliability and performance. If you experience any issue, please contact F5 Support for further assistance.

4. resolved Dec 08, 2025, 05:44 PM UTC

   The F5 Distributed Cloud console continues to operate normally and remain in steady state. All other services remain fully operational. If you have any questions or concerns, please do not hesitate to contact our support team. This incident has been marked as resolved.

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Started Dec 06, 2025, 07:32 AM UTC· resolved Dec 08, 2025, 04:06 PM UTC

1. investigating Dec 06, 2025, 07:32 AM UTC

   This advisory is to inform you that we are currently investigating a cosmetic issue where DDOS routed users are observing an error while creating/updating a tunnel. It doesn't affect the provisioning of tunnel. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 12/05/2025, 20:30 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. identified Dec 06, 2025, 08:25 AM UTC

   This is a follow-up to our earlier advisory regarding the cosmetic issue observed by DDOS routed users encountering error while creating or updating tunnels. We have identified the root cause of this issue and are actively working on implementing a fix. As noted previously, this issue does not impact the provisioning or functionality of tunnels. Further updates will be provided once the fix is deployed. Thank you for your patience and understanding.

3. resolved Dec 08, 2025, 04:06 PM UTC

   The F5 Distributed support team has confirmed that the issue users were encountering while creating or updating tunnels has been resolved. Our services remain stable and we will continue to closely monitor the environment to ensure reliability and performance. This incident is now being marked as resolved. If you experience any issue, please contact F5 Support for further assistance.

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Started Dec 05, 2025, 10:53 AM UTC· resolved Dec 06, 2025, 12:40 AM UTC

1. investigating Dec 05, 2025, 10:53 AM UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting CDN in multiple regions. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 12/05/2025, 10:48 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. monitoring Dec 05, 2025, 11:39 AM UTC

   The F5 Distributed Cloud team has identified the latency issues affecting CDN services and implemented a mitigation strategy. The CDN service remains operational, and we are continuing to closely monitor its stability. Further updates will be provided as they become available.

3. resolved Dec 06, 2025, 12:40 AM UTC

   The F5 Distributed Cloud team has validated and confirmed latency issues are resolved. CDN services remain fully operational. If you have any questions or concerns feel free to reach out to our support team. We appreciate your patience and understanding.

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Started Nov 25, 2025, 08:38 AM UTC· resolved Dec 08, 2025, 09:51 AM UTC

1. investigating Nov 25, 2025, 08:38 AM UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting F5 Distributed cloud HTTP Load Balancer service. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 08:30 UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. identified Nov 25, 2025, 09:29 AM UTC

   The F5 Distributed Cloud Support Team has identified an issue affecting virtual host quota. A hot-fix has been prepared and is currently moving through our deployment pipeline, with the release scheduled for 6 December 2025. If you encounter any difficulties related to this issue, please contact the Distributed Cloud Support Team for assistance. This notification is for your awareness only; no action is required on your part at this time.

3. monitoring Nov 25, 2025, 10:17 AM UTC

   The F5 Distributed Cloud Support Team has identified and continue to monitor the issue affecting virtual host quota. A hot-fix has been prepared and is currently moving through our deployment pipeline, with the release scheduled for 6 December 2025. If you encounter any difficulties related to this issue, please contact the Distributed Cloud Support Team for assistance. This notification is for your awareness only; no action is required on your part at this time.

4. resolved Dec 08, 2025, 09:51 AM UTC

   The F5 Distributed Cloud team has successfully fixed the issue impacting virtual host quota. We sincerely appreciate your patience and understanding throughout the resolution process. Our services remain stable and we will continue to closely monitor the environment to ensure reliability and performance. This incident is now being marked as resolved. If you experience any issue, please contact F5 Support for further assistance.

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Started Nov 18, 2025, 04:17 PM UTC· resolved Nov 20, 2025, 05:25 PM UTC

1. identified Nov 18, 2025, 04:17 PM UTC

   UI/Console option to download disk images for Customer Edge (CE) provisioning in F5 Distributed Cloud console is missing after XC 7.0 Release upgrade. Teams are in the process of resolving the issue and will post update with status/resolution as available. Please use below images until the issue is addressed: VMware - https://downloads.volterra.io/releases/rhel/9/x86_64/images/vmware/securemeshV2/f5xc-cecrt-20250701-0107-9.2025.39-20250707062929.ova QCOW2 - https://downloads.volterra.io/releases/rhel/9/x86_64/images/securemeshV2/f5xc-ce-crt-20250701-0107-9.2025.39-20250707054846.qcow2 ISO - https://downloads.volterra.io/releases/rhel/9/x86_64/images/securemeshV2/f5xc-ce-9.2025.39-securemeshv2-20251003-0751.iso

2. resolved Nov 20, 2025, 05:25 PM UTC

   UI/Console option to download disk images for Customer Edge (CE) provisioning in F5 Distributed Cloud console is now available. This issue is resolved

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Started Nov 17, 2025, 11:28 AM UTC· resolved Nov 17, 2025, 11:45 PM UTC

1. investigating Nov 17, 2025, 11:28 AM UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting configuration update for HTTP load balancer done via API/terraform provider may fail in some cases due to backward compatibility issue. F5 distributed cloud team is working on a fix for this. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 11:22 UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. resolved Nov 17, 2025, 11:45 PM UTC

   This incident has been resolved.

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Started Nov 17, 2025, 04:40 AM UTC· resolved Nov 17, 2025, 06:35 AM UTC

1. investigating Nov 17, 2025, 04:40 AM UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting Nginx One link is throwing name space error for certain customers. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 04:32 AM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. investigating Nov 17, 2025, 05:00 AM UTC

   We are continuing to investigate this issue.

3. monitoring Nov 17, 2025, 06:17 AM UTC

   The F5 Distributed Cloud team has identified an issue affecting the NGINX connectivity via the XC Console services. Traffic processing remains unaffected as all NGINX services are operational. There is a potential workaround for customers to access their dataplane config to perform changes outside the XC Console. We are actively working to resolve the issue as quickly as possible and will provide further updates as they become available.

4. resolved Nov 17, 2025, 06:35 AM UTC

   The issue affecting NGINX connectivity via the XC Console services has now been resolved. All our services remain fully operational. This incident has been marked as resolved. If you continue to experience any issue, please contact the F5 Support team for further assistance.

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Started Nov 09, 2025, 06:52 PM UTC· resolved Nov 09, 2025, 10:52 PM UTC

1. investigating Nov 09, 2025, 06:52 PM UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting DNS zones. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 16:30 PM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. investigating Nov 09, 2025, 07:16 PM UTC

   The F5 Distributed Cloud team has identified an issue affecting the secondary DNS zone for creation and modification. Traffic processing remains unaffected. We are actively working to resolve the issue as quickly as possible and will provide further updates as they become available.

3. investigating Nov 09, 2025, 09:13 PM UTC

   The F5 Distributed Cloud team is actively working to resolve the issue affecting the secondary DNS zone. Further updates will be shared as they become available. If you're experiencing any service disruptions, please contact our support team for assistance.

4. monitoring Nov 09, 2025, 09:47 PM UTC

   The F5 Distributed Cloud team has deployed a fix to resolve the issue affecting the secondary DNS zone, and all services are now operational. We are closely monitoring the services to ensure stability. If you experience any service disruptions, please contact our support team for assistance.

5. resolved Nov 09, 2025, 10:52 PM UTC

   The F5 Distributed Cloud team has validated and confirmed that the issue with the secondary DNS zone has been resolved and it is fully operational. If you have any questions or concerns, please feel free to reach out to our support team. We appreciate your patience and understanding.

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Started Nov 05, 2025, 07:05 AM UTC· resolved Nov 05, 2025, 12:04 PM UTC

1. investigating Nov 05, 2025, 07:05 AM UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting Jakarta (JK1). We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 06:50 AM UTC. • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. investigating Nov 05, 2025, 08:16 AM UTC

   The F5 Distributed Cloud team has detected an issue with our carrier in Jakarta (JK1) region. There is no impact to customer traffic, however config propagation for customer edges will not work. We are actively investigating this issue and will provide more updates as they become available.

3. monitoring Nov 05, 2025, 09:52 AM UTC

   The F5 Distributed Cloud team would like to inform you that connectivity has been restored at our Jakarta Regional Edge. Currently, the issue with config propagation for customer edge has been resolved. Our service remains stable and we will continue to monitor the environment to ensure reliability and stability. If you experience any issue, please contact F5 Support for further assistance.

4. resolved Nov 05, 2025, 12:04 PM UTC

   The Distributed Cloud team has verified that our services are stable and functioning as expected. This incident has been marked as resolved. If you continue to experience any issue, please contact the F5 Support team for further assistance.

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Started Nov 04, 2025, 06:01 PM UTC· resolved Nov 04, 2025, 08:27 PM UTC

1. identified Nov 04, 2025, 06:01 PM UTC

   F5 is aware of service degradation for our Alert notification system preventing Email based alerts from being delivered. We have identified the source of this issue and are actively working to resolve this.

2. resolved Nov 04, 2025, 08:27 PM UTC

   Dear Valued Customer, The recent issue affecting Email and SMS alerting functionality has been successfully resolved. The F5 Distributed Cloud team has completed their validation process and confirmed that the Email and SMS alerting functionality has been fully restored. All other services remained fully operational. This incident is now resolved, and no further impact is expected. Thank you for your patience and trust in F5 Distributed Cloud.

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Started Oct 29, 2025, 04:16 PM UTC· resolved Oct 30, 2025, 03:12 AM UTC

1. investigating Oct 29, 2025, 04:16 PM UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting multiple tenants. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 04:00PM; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. investigating Oct 29, 2025, 04:48 PM UTC

   We are currently investigating a service disruption that shows strong indicators of being related to a wider Microsoft Azure platform issue. Initial telemetry and customer impact patterns align with the symptoms reported on Azure's official status page. At this time, we are treating the issue as a suspected third-party (Azure) incident. We are actively monitoring updates from Microsoft and assessing the downstream impact to our services and customers.

3. identified Oct 29, 2025, 07:46 PM UTC

   The F5 Distributed Cloud team is aware of an ongoing issue causing network connectivity errors. Our third-party vendor is actively working to resolve the problem. We will share updates as soon as they become available. If you experience any issues, please contact F5 Support for further assistance.

4. resolved Oct 30, 2025, 03:12 AM UTC

   The F5 Distributed Cloud team has confirmed that the Azure incident has been fully resolved. Our services have remained stable and operational upon continued monitoring. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

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Started Oct 23, 2025, 06:02 PM UTC· resolved Nov 21, 2025, 06:46 PM UTC

1. investigating Oct 23, 2025, 06:02 PM UTC

   Microsoft has issued a service alert regarding reduced availability of BS series virtual machines (VMs) in the EastUS region. This may impact data traffic for existing NGINXaaS deployments in the EastUS region that are utilizing the basic plan, as the basic plan relies on the BS VM type. We are monitoring the situation closely and recommend reviewing your deployment data traffic for potential disruption.

2. identified Oct 23, 2025, 08:09 PM UTC

   We are continuing to monitor this situation. Microsoft is currently working on the issue, however they have not provided a timeline for resolving the limitation. To minimize potential data traffic disruptions, we recommend you considering one of the following courses of action: 1. Recreate your deployments in an alternative Azure region such as East US 2. 2. If remaining in the East US region is necessary, transition to the NGINXaaS Standard V2 plan for improved stability and reliability. Please note that the NGINXaaS Basic plan does not include a Service Level Agreement (SLA) and is designed primarily for trials, development, and testing purposes. For further information, refer to the NGINXaaS for Azure documentation, including instructions on migrating from the Basic plan to the Standard V2 plan.

3. identified Nov 13, 2025, 12:32 AM UTC

   Microsoft has messaged that the limited capacity situation will remain for the foreseeable future. We are therefore accelerating a near term mitigation plan to replace the virtual machine (VM) type used in the East US region for all Basic deployments with a more readily available type. This effort will take approximately a week to be completed. If you need an alternative solution, you can take one of the following courses of action: 1. Recreate your deployments in an alternative Azure region such as East US 2. 2. If remaining in the East US region is necessary, transition to the NGINXaaS Standard V2 plan for improved stability and reliability. Please note that the NGINXaaS Basic plan does not include a Service Level Agreement (SLA) and is designed primarily for trials, development, and testing purposes. For further information, refer to the NGINXaaS for Azure documentation, including instructions on migrating from the Basic plan to the Standard V2 plan.

4. resolved Nov 21, 2025, 06:46 PM UTC

   F5 has update NGINXaaS for Azure to use a different VM type in the EastUS region. This will allow customers to resume creating Basic plan deployments in the region.

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Started Oct 22, 2025, 11:21 AM UTC· resolved Oct 22, 2025, 12:27 PM UTC

1. investigating Oct 22, 2025, 11:21 AM UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting access logs. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 11:15 AM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. resolved Oct 22, 2025, 12:27 PM UTC

   The F5 Distributed Cloud team monitored the services and confirmed the no delay of access logs in the Distributed Cloud Portal being observed. This incident has been marked as resolved. If you continue to experience any issues, please contact the F5 Support team for further assistance.

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Started Oct 21, 2025, 07:48 PM UTC· resolved Apr 03, 2026, 04:47 AM UTC

1. monitoring Oct 21, 2025, 07:48 PM UTC

   Dear Valued Customers, We are adding new IP ranges to our Regional Edge sites. To ensure uninterrupted access to our services, please whitelist these additional IP ranges before Nov 15th 2025. New IP Ranges: Americas: 185.94.142.128/25 159.60.177.0/24 159.60.175.0/24 159.60.179.0/24 159.60.181.0/24 159.60.183.0/24 Europe: 159.60.161.0/24 159.60.163.0/24 Asia: 159.60.185.0/24 Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions. The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref If you have any questions, please feel free to contact us at [email protected]

2. monitoring Nov 04, 2025, 10:17 PM UTC

   Dear Valued Customers, Please note that the deadline to allowlist the new Regional Edge IP ranges has been updated to 27 November 2025 If you have any questions, please feel free to contact us at [email protected]

3. monitoring Nov 06, 2025, 12:12 AM UTC

   Dear Valued Customer, Please note that the deadline to allowlist the new Regional Edge IP ranges has been extended to January 5, 2026. These IP ranges will be used when we provision new Distributed Cloud Regional Edge sites. At this time, we do not yet have a confirmed date for when the new Regional Edge sites will go live. A separate notification will be sent in advance of those sites entering production. If you have any questions, please contact us at [email protected]

4. resolved Apr 03, 2026, 04:47 AM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 09:55 AM UTC· resolved Oct 21, 2025, 12:04 AM UTC

1. investigating Oct 20, 2025, 09:55 AM UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting AWS. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 09:45 UTC. • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. identified Oct 20, 2025, 10:27 AM UTC

   The F5 Distributed Cloud team is aware of an ongoing issue impacting services running on AWS. Our support teams are unable to communicate to our customers due to phone systems and customer ticketing apps intermittently failing. We have observed an issue with our communication services only, and all our other services remain operational. AWS is working on fixing the issue and we are noticing services have started recovering.

3. monitoring Oct 20, 2025, 01:07 PM UTC

   Our services remain stable and we will continue to monitor our environment to ensure reliability and stability. Currently, the issue that our support teams were experiencing with phone systems and customer ticketing apps has been resolved. If you experience any issue, please contact F5 Support for further assistance.

4. monitoring Oct 20, 2025, 05:13 PM UTC

   F5 Distributed Cloud Support team is experiencing issues to answer your support requests via our phone system, however, the ticketing system, including email services are operating normally. We're closely monitoring our third-party vendor updates to fix the communication issues experienced. Our Distributed Cloud core services and Bot Protection remain unaffected, and operating bussiness-as-usual. We apologize for any inconvenience, If you need support assistance, please log a case with our F5 team to follow up accordingly

5. resolved Oct 21, 2025, 12:04 AM UTC

   The F5 Distributed Cloud team has validated and confirmed that this issue has been resolved and our services remain operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

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