Tuff Shed Outage History

Tuff Shed is up right now

Pingoru has recorded 58 incidents for Tuff Shed: 55 in the last 12 months and 14 in the last 90 days.

Source: status.tuffshed.com

58incidents recorded
55last 12 months
14last 90 days
6 daystypical duration
Incidents per month
036AprMayJunJulAugSepOct6
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct100%
Pingoru began tracking Tuff Shed in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026269 of 720 (10%)
May 20265701 of 744 (94%)
June 20263249 of 720 (35%)
July 20264336 of 744 (45%)
August 20263389 of 744 (52%)
September 20265218 of 720 (30%)
October 20266592 of 592 (100%)

Incidents, newest first

Critical October 31, 2025 IM-435 Voided lines are not crossed out on the ICA and Order documents 3d 8h Document Services

Started Oct 31, 2025, 01:59 PM UTC· resolved Nov 03, 2025, 10:22 PM UTC

  1. identified Oct 31, 2025, 01:59 PM UTC

    Our team is aware voided lines are not crossed out on the Customer ICA and Order documents. We are working on resolving this as quickly as possible.

  2. monitoring Oct 31, 2025, 03:18 PM UTC

    We implemented a fix so that voided lines are now crossed out on the Order and ICA documents. Please try regenerating these again and let support know if you continue to see this issue.

  3. resolved Nov 03, 2025, 10:22 PM UTC

    This incident is resolved.

Read the full incident report →

Critical October 29, 2025 IM-433 Microsoft Azure is experiencing an outage 2d 3h Document Services, KBMax (Product Configurator)

Started Oct 29, 2025, 04:40 PM UTC· resolved Oct 31, 2025, 07:55 PM UTC

  1. investigating Oct 29, 2025, 04:40 PM UTC

    We're investigating reports of the configurator not loading across all platforms.

  2. investigating Oct 29, 2025, 05:04 PM UTC

    Microsoft has confirmed Azure is down. This impacts multiple Tuff Shed applications such as the configurator and Conga Composer. Our team is continuing to monitor the situation and will update once we have more information.

  3. resolved Oct 31, 2025, 07:55 PM UTC

    This incident is resolved.

Read the full incident report →

Major October 28, 2025 Configurator Classic Options Appearing 1d 23h tuffshed.com, Salesforce CRM, CPQ, KBMax (Product Configurator)

Started Oct 28, 2025, 02:33 PM UTC· resolved Oct 30, 2025, 01:33 PM UTC

  1. investigating Oct 28, 2025, 02:33 PM UTC

    We're investigating reports that options are appearing in the configurator that should not be there.

  2. resolved Oct 30, 2025, 01:33 PM UTC

    We have implemented a fix and the issue should now be resolved. We ask that users launch the configurator and re-generate the prefab packet documents to the order. If you have any questions or concerns, please submit an IT ticket to https://tuffshed.atlassian.net/servicedesk.

Read the full incident report →

Major October 13, 2025 IM-431 While trying to configure a Premier building, the configurator is showing a Garden Series Building in the UI instead. 2d KBMax (Product Configurator)

Started Oct 13, 2025, 07:00 PM UTC· resolved Oct 15, 2025, 07:35 PM UTC

  1. investigating Oct 13, 2025, 07:00 PM UTC

    Users are reporting the configurator UI is mistakenly showing a Garden series building even though the Premier series has been selected. This only appears to be affecting the UI since the quote lines are correctly reflecting the Premier building. Our team is investigating this now.

  2. monitoring Oct 13, 2025, 08:46 PM UTC

    We've implemented a fix regarding this issue. Please try to relaunch the configurator and let support know if the error continues to occur.

  3. investigating Oct 14, 2025, 07:15 PM UTC

    Our team is receiving new reports about this issue occurring. We're investigating this now.

  4. resolved Oct 15, 2025, 07:35 PM UTC

    Our team has confirmed this issue is resolved. If you continue to have issues, please clear your internet browser cache which should resolve the error.

Read the full incident report →

Critical October 6, 2025 IM-430 Users may not be able to log in to JDE 6d 23h JD Edwards

Started Oct 06, 2025, 08:21 PM UTC· resolved Oct 13, 2025, 07:51 PM UTC

  1. investigating Oct 06, 2025, 08:21 PM UTC

    Users are unable to access JDE and may see a Gateway timeout error. Our team is investigating this now.

  2. monitoring Oct 06, 2025, 08:52 PM UTC

    We’re receiving reports this issue is resolved. Please try to access JDE again and let Digital Support know if you continue to receive errors.

  3. investigating Oct 07, 2025, 03:44 PM UTC

    We're aware some users are experiencing issues with JDE loading again. Our team is looking at this now.

  4. monitoring Oct 07, 2025, 04:40 PM UTC

    JDE is now back up. Our team is investigating the root cause for the recent recurring outages. We will continue to work towards a permanent fix.

  5. resolved Oct 13, 2025, 07:51 PM UTC

    This issue is now resolved. Contact Digital Support if you have further concerns.

Read the full incident report →

Critical September 19, 2025 IM-426 Pricing is incorrect when reloading a configuration from a email link 262d 14h tuffshed.com

Started Sep 19, 2025, 10:30 PM UTC· resolved Jun 09, 2026, 01:19 PM UTC

  1. investigating Sep 19, 2025, 10:30 PM UTC

    We are investigating an issue where the pricing is incorrect when a configuration is loaded using the link in a quote confirmation email. While the pricing is incorrect, users also cannot proceed or checkout with the wrong price. We are working with our vendor to resolve this.

  2. investigating Sep 23, 2025, 06:38 PM UTC

    Our team is continuing to work with the vendor to resolve this issue.

  3. resolved Jun 09, 2026, 01:19 PM UTC

    This incident has been resolved.

Read the full incident report →