Triple Whale Outage History
Triple Whale is up right nowPingoru has recorded 50 incidents for Triple Whale: 9 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 2 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 7 of 720 (1%) |
| October 2026 | 0 | 0 of 591 (0%) |
Incidents, newest first
Critical February 7, 2025 Triple Whale App is down 2h 16m Pixel, All App Systems, Attribution, Summary and 3 more
Started Feb 07, 2025, 02:53 PM UTC· resolved Feb 07, 2025, 05:09 PM UTC
- investigating Feb 07, 2025, 02:53 PM UTC
The team is investigating the issue
- monitoring Feb 07, 2025, 03:50 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Feb 07, 2025, 04:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 07, 2025, 04:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 07, 2025, 05:03 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 07, 2025, 05:09 PM UTC
This incident has been resolved.
Notice February 7, 2025 Triple Whale app is slow to load 15m
Started Feb 07, 2025, 01:26 PM UTC· resolved Feb 07, 2025, 01:41 PM UTC
- resolved Feb 07, 2025, 01:45 PM UTC
Users may have experienced high latency from the Triple Whale app from 8:26-8:41AM EST
Critical January 29, 2025 Triple Whale app is down 2h 54m All App Systems
Started Jan 29, 2025, 03:09 PM UTC· resolved Jan 29, 2025, 06:04 PM UTC
- investigating Jan 29, 2025, 03:09 PM UTC
The Triple Whale app is currently unavailable
- resolved Jan 29, 2025, 06:04 PM UTC
The incident has been resolved.
Major January 18, 2025 Facebook ads data delay 50m Pixel, Attribution
Started Jan 18, 2025, 01:54 AM UTC· resolved Jan 18, 2025, 02:44 AM UTC
- identified Jan 18, 2025, 01:54 AM UTC
Facebooks ads data is currently delayed. The team is aware of the issue and working to implement a fix.
- resolved Jan 18, 2025, 02:44 AM UTC
The issue has been resolved.
Minor January 16, 2025 Pixel live orders are delayed 2h 7m Pixel
Started Jan 16, 2025, 06:38 PM UTC· resolved Jan 16, 2025, 08:45 PM UTC
- investigating Jan 16, 2025, 06:38 PM UTC
We have identified a delay in Pixel live orders. We are currently investigating the issue.
- resolved Jan 16, 2025, 07:40 PM UTC
There was a temporary outage related to Shopify webhooks which is now resolved. Pixel live orders should now be up to date.
Minor December 19, 2024 Pixel Orders Showing 0.00 for Conversion Value 18m Pixel, Attribution
Started Dec 19, 2024, 08:49 PM UTC· resolved Dec 19, 2024, 09:08 PM UTC
- investigating Dec 19, 2024, 08:49 PM UTC
We are aware of an issue where order values are showing with no value on the Pixel page. Please rest assured that our team is actively working to resolve this as quickly as possible.
- investigating Dec 19, 2024, 09:02 PM UTC
We are continuing to investigate this issue.
- investigating Dec 19, 2024, 09:08 PM UTC
We are continuing to investigate this issue.
- resolved Dec 19, 2024, 09:08 PM UTC
This incident has been resolved.
Minor December 4, 2024 Outage with App Data Loading and Moby chat 27m
Started Dec 04, 2024, 10:30 AM UTC· resolved Dec 04, 2024, 10:57 AM UTC
- resolved Dec 04, 2024, 02:15 PM UTC
Between 5:41 AM EST and 5:57 AM EST, some users experienced issues with data not loading on the Pixel and Summary Page. Additionally, Moby Chat was intermittently unavailable during this time. The issue has been identified and resolved. All systems are now fully operational. Resolution: Our team identified the root cause and implemented a fix. Data integrity was not impacted, and all features are functioning as expected. We apologize for any inconvenience this may have caused.
Minor December 3, 2024 Clickhouse Down 9m
Started Dec 03, 2024, 04:25 PM UTC· resolved Dec 03, 2024, 04:34 PM UTC
- resolved Dec 03, 2024, 04:46 PM UTC
Reported at 11:25 AM EST and resolved by 11:34 AM EST. Clickhouse was down, which was impacted the load time of the app for most metrics. Banner was put up in the app, to alert customers that we are aware of some issues with data loading. It did only impact a small amount of the data request, so was a minimal outage (maybe 2% of the request). This was resolved and all data was recovered--meaning nothing was lost.
Notice November 25, 2024 Moby is unavailable –
Started Nov 25, 2024, 02:00 PM UTC· resolved Nov 25, 2024, 02:00 PM UTC
- resolved Nov 25, 2024, 02:30 PM UTC
The Moby service was temporarily unavailable. A fix was been applied and the issue is now resolved.
Major November 22, 2024 Shopify Data Delay (60min +) 4h 5m Summary, Shopify API & Mobile
Started Nov 22, 2024, 09:39 PM UTC· resolved Nov 23, 2024, 01:45 AM UTC
- identified Nov 22, 2024, 09:39 PM UTC
The issue has been identified and a fix has been implemented. We’re aware of a 60-minute+ delay in Shopify data updating on the Triple Whale Summary page. The team is actively investigating and working to bring updates back to real-time. This is only impacting the Summary Page of the app, while the Pixel or attribution is not impacted.
- identified Nov 22, 2024, 10:21 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 23, 2024, 01:45 AM UTC
This incident has been resolved.
Major November 22, 2024 Worldwide Shipping Profiles showing 0s 2d 1h Summary
Started Nov 22, 2024, 03:15 PM UTC· resolved Nov 24, 2024, 04:17 PM UTC
- investigating Nov 22, 2024, 03:15 PM UTC
If your store uses shipping profiles based on "Worldwide" shipping costs, you may notice gaps in data, which can affect your net profit calculations. We're aware of this issue and actively working on a fix.
- resolved Nov 24, 2024, 04:17 PM UTC
This incident has been resolved.
Minor November 13, 2024 Shopify Data Delay 1h 22m Summary, ClickHouse
Started Nov 13, 2024, 07:41 PM UTC· resolved Nov 13, 2024, 09:04 PM UTC
- investigating Nov 13, 2024, 07:41 PM UTC
We are currently investigating an issue with Shopify data being delayed. The delay seems to be impacting data updating for the last hour or more.
- identified Nov 13, 2024, 07:42 PM UTC
The issue has been identified and we are working to implement a resolution.
- monitoring Nov 13, 2024, 08:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2024, 09:04 PM UTC
This incident has been resolved.
Critical November 7, 2024 Pixel data is not loading 11m Pixel, Attribution, Summary
Started Nov 07, 2024, 02:55 PM UTC· resolved Nov 07, 2024, 03:07 PM UTC
- investigating Nov 07, 2024, 02:55 PM UTC
We are investigating an issue with Pixel data not loading.
- resolved Nov 07, 2024, 03:07 PM UTC
A fix has been applied and the issue is now resolved.
Minor November 3, 2024 Integrations Ad Spend not loading on Pixel Page. 17m Pixel, ClickHouse
Started Nov 03, 2024, 04:05 PM UTC· resolved Nov 03, 2024, 04:23 PM UTC
- identified Nov 03, 2024, 04:05 PM UTC
We're currently experiencing an issue with ad spend data not displaying on the Triple Pixel Page and Attribution dashboards. The Ad Spend is showing correctly on the Summary Page from the native integrations, but the spend is missing on the attribution boards.
- resolved Nov 03, 2024, 04:23 PM UTC
This incident has been resolved.
Minor November 3, 2024 Native Channel Ad Spend not updating 2m Pixel, Summary, ClickHouse
Started Nov 03, 2024, 03:35 PM UTC· resolved Nov 03, 2024, 03:37 PM UTC
- investigating Nov 03, 2024, 03:35 PM UTC
Ad Spend Data Notice: We're currently experiencing an issue with ad spend data not displaying in dashboards, including both the Summary Page and Pixel page. This is impacting all integration channels connected to your account.
- monitoring Nov 03, 2024, 03:36 PM UTC
The issue has been identified and we are pushing a resolution.
- resolved Nov 03, 2024, 03:37 PM UTC
This incident has been resolved. Thank you for your patience!
Notice November 1, 2024 Template Report Loading issue –
Started Nov 01, 2024, 08:30 AM UTC· resolved Nov 01, 2024, 08:30 AM UTC
- resolved Nov 01, 2024, 02:10 PM UTC
Template Reports on the 3.0 dashboard failed to load (Custom reports and standard pages were unaffected). A fix was deployed and the issue is now resolved.
Major October 30, 2024 Total Impact Slow to Load 20m Pixel, Attribution
Started Oct 30, 2024, 01:31 AM UTC· resolved Oct 30, 2024, 01:51 AM UTC
- investigating Oct 30, 2024, 01:31 AM UTC
Total Impact section on the Pixel page is currently loading slower than expected. Our team is aware of the issue, and we're actively investigating the issue. You can expect improvements shortly, and we'll update you once everything is back to normal.
- identified Oct 30, 2024, 01:47 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 30, 2024, 01:51 AM UTC
This incident has been resolved.