TIMIFY incident
Appointment reservations not cleared as expected in some cases
TIMIFY experienced a major incident on October 5, 2026 affecting Web App and Mobile App and 1 more component, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2026, 03:37 PM UTC
In some cases, reservations of appointment slots are not released or cleared as expected. The affected slots stay blocked and cannot be booked by other customers, which reduces the availability clients offer.
- investigating Oct 05, 2026, 04:26 PM UTC
We are still investigating the annomaly
- identified Oct 05, 2026, 06:11 PM UTC
We have identified the root cause of the issue where appointment reservations were not cleared as expected in some cases, and our team is working on a fix.
- identified Oct 05, 2026, 06:23 PM UTC
The fix has been implemented and is being deployed now. We are also cleaning up the affected reservation entries during the day, so your calendars will be free of this data. The booking process itself is not affected We will confirm as soon as the cleanup is completed.
- monitoring Oct 05, 2026, 07:26 PM UTC
The fix has been deployed. New created reservations are working as expected. The cleanup of the affected reservation entries is running as expected, and we are monitoring the functionality. We will confirm as soon as the cleanup is completed.
- resolved Oct 05, 2026, 07:38 PM UTC
The cleanup is complete and all affected reservation entries have been removed from the calendars. We have confirmed that everything works as expected. The booking process was not affected at any point. Thank you for your patience.