Thycotic incident
Delinea Cloud Suite Mobile App Authenticator Issues
Thycotic experienced a minor incident on September 28, 2026 affecting Privileged Access Service / Cloud Suite and Privileged Access Service / Cloud Suite and 1 more component, lasting 7d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2026, 09:35 PM UTC
We are investigating intermittent reports of issues with the Delinea Mobile App's Authenticator functionality working as expected post 26.2 Deployment. If you are experiencing this issue, please use other MFA options until we are able to resolve this issue. Our team is actively investigating and will provide an update when one is available.
- identified Sep 29, 2026, 07:53 PM UTC
The issue has been identified and a fix is being worked on. The fix will require a new deployment during a weekend maintenance window. In the meantime, please refer to the below KB Article for details on the issue and ways to workaround it. https://support.delinea.com/s/article/1790702420275 Thanks for your patience. If you have any questions or experience any issues, please open a case at https://support.delinea.com or call our support line at +1 202-991-0540.
- resolved Oct 06, 2026, 01:21 PM UTC
We’re pleased to inform you that the incident affecting the service(s) listed below has been resolved. Our team has implemented a fix, and all systems are now operating normally. We apologize for any inconvenience this incident may have caused, and we appreciate your understanding and support. For any questions or concerns, please reach out to our support team at https://support.delinea.com.