Thomson Reuters Legaltech Platform Outage History
Thomson Reuters Legaltech Platform is up right nowPingoru has recorded 159 incidents for Thomson Reuters Legaltech Platform: 158 in the last 12 months and 31 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 39 | 644 of 720 (89%) |
| May 2026 | 14 | 59 of 744 (8%) |
| June 2026 | 11 | 370 of 720 (51%) |
| July 2026 | 9 | 65 of 744 (9%) |
| August 2026 | 8 | 43 of 744 (6%) |
| September 2026 | 12 | 16 of 720 (2%) |
| October 2026 | 9 | 20 of 593 (3%) |
Incidents, newest first
Critical May 19, 2026 Subset of EMEA HighQ instances unavailable 3h EMEA HighQ (Collaborate)
Started May 19, 2026, 04:34 AM UTC· resolved May 19, 2026, 07:35 AM UTC
- investigating May 19, 2026, 04:34 AM UTC
We are currently investigating this issue.
- identified May 19, 2026, 05:20 AM UTC
The issue has been identified and a fix is being implemented
- resolved May 19, 2026, 07:35 AM UTC
This incident has been resolved
Major May 18, 2026 Subset of UK HighQ instances unavailable 2h 11m UK HighQ (Collaborate)
Started May 18, 2026, 01:31 PM UTC· resolved May 18, 2026, 03:43 PM UTC
- investigating May 18, 2026, 01:31 PM UTC
We are currently investigating this issue.
- resolved May 18, 2026, 03:43 PM UTC
All services have been fully restored as of 15:16 UTC. We apologize for any inconvenience
Major May 15, 2026 CLEAR API Company Report Issue 5h 19m CLEAR API
Started May 15, 2026, 06:14 PM UTC· resolved May 15, 2026, 11:33 PM UTC
- investigating May 15, 2026, 06:14 PM UTC
We are currently experiencing an elevated error rate affecting Company Report requests. Our team is actively working to resolve the issue. We currently estimate resolution by 6:00 PM CT.
- resolved May 15, 2026, 11:33 PM UTC
The issue was been resolved.
Major May 11, 2026 Workflow issue impacting some HighQ customers in UK 1h 40m UK HighQ (Collaborate)
Started May 11, 2026, 11:28 AM UTC· resolved May 11, 2026, 01:09 PM UTC
- investigating May 11, 2026, 11:28 AM UTC
We are currently investigating this issue.
- monitoring May 11, 2026, 12:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 11, 2026, 01:09 PM UTC
We have resolved the issue that caused workflows to process more slowly than normal. System resources have been increased and workflow performance has returned to expected levels. We apologize for any inconvenience.
Major May 8, 2026 iSheet issue some HIghQ customers hosted in EMEA 1h 31m EMEA HighQ (Collaborate)
Started May 08, 2026, 01:15 PM UTC· resolved May 08, 2026, 02:46 PM UTC
- investigating May 08, 2026, 01:15 PM UTC
We are currently investigating this issue.
- resolved May 08, 2026, 02:46 PM UTC
All services have now been fully restored and are operating normally as of 13:42 UTC. During this incident, some customers experienced delays and intermittent errors when accessing the platform. We identified the issue within our database infrastructure and applied corrective actions to restore service. We are continuing to monitor the platform closely to ensure ongoing stability and are conducting a review to help prevent recurrence. Thank you for your patience while we worked to resolve this.
Major May 8, 2026 Westlaw Search Degradation 1d 4h Practical Law US, Practical Law Canada, Practical Law UK, Westlaw US and 5 more
Started May 08, 2026, 01:12 AM UTC· resolved May 09, 2026, 05:15 AM UTC
- identified May 08, 2026, 01:12 AM UTC
Search features are degraded in one region. We are in the process of shifting traffic to our second region, and all new user sessions will now be routed to the functional region.
- identified May 08, 2026, 03:05 AM UTC
We continue to shift traffic away from the degraded infrastructure. Most features are functional with some experiencing longer response times.
- identified May 08, 2026, 08:29 AM UTC
All new user sessions are routed to the functional region US-East2 and we continue to monitor the progress of AWS.
- identified May 08, 2026, 08:29 AM UTC
We are continuing to work on a fix for this issue.
- identified May 08, 2026, 04:02 PM UTC
We continue to work with our cloud provider to route around and restore our degraded infrastructure.
- monitoring May 09, 2026, 12:27 AM UTC
All infrastructure is reporting as healthy, and we are monitoring systems as we return traffic to normal routing.
- monitoring May 09, 2026, 05:12 AM UTC
All infrastructure is reporting as healthy, We have returned traffic to normal routing.
- monitoring May 09, 2026, 05:14 AM UTC
All infrastructure is reporting as healthy, We have returned traffic to normal routing.
- resolved May 09, 2026, 05:15 AM UTC
This incident has been resolved.
Major May 7, 2026 Emails not being sent for some HighQ instances in UK 47m UK HighQ (Collaborate)
Started May 07, 2026, 01:47 PM UTC· resolved May 07, 2026, 02:34 PM UTC
- investigating May 07, 2026, 01:47 PM UTC
We are currently investigating this issue.
- monitoring May 07, 2026, 02:04 PM UTC
Email services have been restarted, emails have been sent and the backlog has been cleared.
- monitoring May 07, 2026, 02:07 PM UTC
We are continuing to monitor for any further issues.
- resolved May 07, 2026, 02:34 PM UTC
This incident has been resolved.
Minor April 29, 2026 CLEAR & Public Records Search Errors 1h 46m CLEAR, Westlaw US
Started Apr 29, 2026, 04:22 PM UTC· resolved Apr 29, 2026, 06:09 PM UTC
- investigating Apr 29, 2026, 04:22 PM UTC
We are currently experiencing a performance issue with Searches with our CLEAR and Public Records applications. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
- resolved Apr 29, 2026, 06:09 PM UTC
This incident has been resolved.
Minor April 26, 2026 Legal Tracker Monthly Windows Patching 20h 26m Thomson Reuters Legal Status service
Started Apr 26, 2026, 09:43 PM UTC· resolved Apr 27, 2026, 06:09 PM UTC
- investigating Jan 22, 2026, 04:52 PM UTC
THIS IS A SCHEDULED EVENT May 23, 09:00 - 17:00 CDT Jan 22, 10:52 CST Scheduled - We will be undergoing scheduled maintenance during this time.
Major April 25, 2026 HighQ US File Management Outage 1d 18h Thomson Reuters Legal Status service
Started Apr 25, 2026, 11:53 PM UTC· resolved Apr 27, 2026, 06:09 PM UTC
- investigating Apr 25, 2026, 11:53 PM UTC
Apr 25, 18:53 CDT Resolved - This incident has been resolved. Apr 25, 18:35 CDT Update - A fix has been implemented, and we are monitoring the results. Apr 25, 18:33 CDT Update - We are continuing to investigate this issue. Apr 25, 18:04 CDT Investigating - We are currently investigating this issue.
Minor April 22, 2026 CoCounsel File Upload Degraded Performance - US 5d 15h Thomson Reuters Legal Status service
Started Apr 22, 2026, 02:59 AM UTC· resolved Apr 27, 2026, 06:09 PM UTC
- investigating Apr 22, 2026, 02:59 AM UTC
Apr 21, 21:59 CDT Resolved - This incident has been resolved. Apr 21, 18:57 CDT Investigating - We are currently investigating this issue.
Major April 12, 2026 HighQ USA2 Outage 15d 17h Thomson Reuters Legal Status service
Started Apr 12, 2026, 12:10 AM UTC· resolved Apr 27, 2026, 06:09 PM UTC
- investigating Apr 12, 2026, 12:10 AM UTC
Apr 11, 19:10 CDT Resolved - This incident has been resolved. Apr 11, 16:47 CDT Monitoring - Systems are online. We are monitoring performance and error rates. Apr 11, 13:47 CDT Update - The primary fix has been implemented and systems are coming back online. Apr 11, 11:01 CDT Identified - The issue has been identified and a fix is being implemented. Apr 11, 09:11 CDT Investigating - We are currently investigating this issue.
Minor April 7, 2026 Service Disruption for HighQ Customers Hosted in UK Datacentre 20d 4h Thomson Reuters Legal Status service
Started Apr 07, 2026, 01:33 PM UTC· resolved Apr 27, 2026, 06:09 PM UTC
- investigating Apr 07, 2026, 01:33 PM UTC
Apr 7, 08:33 CDT Resolved - This incident has been resolved. Apr 7, 08:33 CDT Update - Our provider has resolved the connectivity issue impacting our UK datacentre, and all services are now operational. Root cause details are not yet available. We will provide further information if required. This incident is now closed. Apr 7, 08:14 CDT Update - We are actively working with the provider to resolve the UK datacentre connectivity issue. While there is no new update at this time, we will share further information as soon as possible. Apr 7, 07:44 CDT Investigating - One of our UK datacentres is currently inaccessible and we are actively engaging with the provider. All customers hosted at this location are impacted.
Minor April 3, 2026 Deep Research encountering issues in CoCounsel US 24d 14h Thomson Reuters Legal Status service
Started Apr 03, 2026, 03:25 AM UTC· resolved Apr 27, 2026, 06:09 PM UTC
- investigating Apr 03, 2026, 03:25 AM UTC
Apr 2, 22:25 CDT Resolved - This incident has been resolved. Apr 2, 18:35 CDT Investigating - We are currently investigating this issue.
Minor April 1, 2026 UK On - Prem mail server issue 26d 7h Thomson Reuters Legal Status service
Started Apr 01, 2026, 10:20 AM UTC· resolved Apr 27, 2026, 06:09 PM UTC
- investigating Apr 01, 2026, 10:20 AM UTC
Apr 1, 05:20 CDT Resolved - The issue has been resolved, and outbound emails are now being sent successfully from the queue. Apr 1, 05:11 CDT Identified - The issue has been identified and a fix is being implemented. Apr 1, 04:51 CDT Update - We are currently investigating the issue. Apr 1, 03:39 CDT Investigating - Outgoing emails are currently stuck in the queue, and the issue is under investigation.
Minor April 1, 2026 AI research features within Westlaw and CoCounsel are failing 26d 10h Thomson Reuters Legal Status service
Started Apr 01, 2026, 07:21 AM UTC· resolved Apr 27, 2026, 06:09 PM UTC
- investigating Apr 01, 2026, 07:21 AM UTC
Apr 1, 02:21 CDT Resolved - This incident has been resolved. Apr 1, 02:17 CDT Update - We are continuing to investigate this issue. Mar 31, 17:33 CDT Investigating - We are currently investigating this issue.
Minor March 31, 2026 AI Assisted Research Disruption 27d 13h Thomson Reuters Legal Status service
Started Mar 31, 2026, 05:03 AM UTC· resolved Apr 27, 2026, 06:09 PM UTC
- investigating Mar 31, 2026, 05:03 AM UTC
Mar 31, 00:03 CDT Resolved - AI assisted research features are now operational Mar 30, 19:28 CDT Investigating - We are currently conducting several updates which may result in service downtime for AI assisted research features. We expect systems will be restored shortly - thank you for your patience.
Minor March 30, 2026 HighQ Dashboards Unavailable to some customers hosted in USA and UK 28d 2h Thomson Reuters Legal Status service
Started Mar 30, 2026, 04:07 PM UTC· resolved Apr 27, 2026, 06:09 PM UTC
- investigating Mar 30, 2026, 04:07 PM UTC
Mar 30, 11:07 CDT Resolved - The issue affecting access to Dashboards has been resolved. Service has been restored and customers should now be able to access Dashboards as normal. Mar 30, 10:30 CDT Update - We are continuing to investigate this issue. Mar 30, 09:01 CDT Investigating - Some customers hosted in the USA and UK regions are experiencing unavailability of Dashboards in HighQ. This is under investigation by the operations team.
Minor March 30, 2026 Azure UK - Emergency maintenance –
Started Mar 30, 2026, 12:47 PM UTC· resolved Mar 30, 2026, 12:47 PM UTC
- resolved Mar 30, 2026, 12:47 PM UTC
Mar 30, 07:47 CDT Resolved - The slowness reported earlier has been successfully addressed through a SKU upgrade, and the issue is now resolved. Services have stabilized and should now be functioning normally as expected. Mar 30, 07:27 CDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 30, 07:24 CDT Update - The emergency maintenance has been completed successfully. Mar 30, 06:33 CDT Update - The maintenance window starts now. Mar 30, 05:20 CDT Investigating - An emergency maintenance activity has been scheduled in the Azure UK region and is expected to take approximately 30 minutes. During this maintenance window, end users may experience a brief service interruption or temporary outage. We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will share an update once the confirmed start time is available.
Minor March 25, 2026 CoCounsel US file uploads are failing 33d 2h Thomson Reuters Legal Status service
Started Mar 25, 2026, 04:02 PM UTC· resolved Apr 27, 2026, 06:09 PM UTC
- investigating Mar 25, 2026, 06:29 PM UTC
Mar 25, 11:02 CDT Resolved - This incident has been resolved. Mar 25, 09:05 CDT Investigating - We are currently investigating the issue
Minor March 23, 2026 HighQ Service Disruption - Australia Region 35d 4h Thomson Reuters Legal Status service
Started Mar 23, 2026, 01:25 PM UTC· resolved Apr 27, 2026, 06:09 PM UTC
- investigating Mar 23, 2026, 01:25 PM UTC
Mar 23, 08:25 CDT Resolved - This incident has been resolved. Mar 23, 08:20 CDT Monitoring - Service has been restored for customers hosted in the Australia region. All backend services are now operational. We are actively monitoring the platform to ensure continued stability and are investigating the root cause of the issue. Further updates will be shared if required. Mar 23, 07:25 CDT Investigating - We are currently investigating a service disruption affecting some customers hosted in the Australia region. Some backend services are unavailable, which may result in errors or inability to access the service. Our teams are actively working to restore normal operations and we will provide further updates as progress is made.
Minor March 21, 2026 CoCounsel Skills encountering errors in US –
Started Mar 21, 2026, 01:45 AM UTC· resolved Mar 21, 2026, 01:45 AM UTC
- resolved Mar 21, 2026, 01:45 AM UTC
Mar 20, 20:45 CDT Resolved - This incident has been resolved. Mar 20, 19:45 CDT Update - We are continuing to investigate this issue. Mar 20, 19:43 CDT Investigating - We are currently investigating this issue.
Notice March 19, 2026 Files Module Functional Issue –
Started Mar 19, 2026, 12:30 AM UTC· resolved Mar 19, 2026, 12:30 AM UTC
- resolved Mar 20, 2026, 08:38 PM UTC
On Mar 19 between 12:26AM GMT and 10:59AM GMT we performed an emergency change for a production issue, which resulted in unplanned impact on the Files Module functionality for HighQ US and UK regions. The issue is fully mitigated
Notice March 18, 2026 HighQ errors for Customers hosted in UK 57m UK HighQ (Collaborate)
Started Mar 18, 2026, 10:53 AM UTC· resolved Mar 18, 2026, 11:51 AM UTC
- investigating Mar 18, 2026, 10:53 AM UTC
We are currently investigating this issue.
- investigating Mar 18, 2026, 11:04 AM UTC
We are investigating an extended service disruption related to a backend database issue. Automated recovery did not complete successfully, and our engineers are actively performing manual steps to restore service.
- investigating Mar 18, 2026, 11:15 AM UTC
This issue continues to affect a subset of customers hosted in the UK. Our engineers remain actively engaged in manual recovery, which is taking additional time to complete safely. Further updates will be shared as work progresses.
- investigating Mar 18, 2026, 11:50 AM UTC
The incident has been mitigated and service has been restored for affected customers. We are continuing to monitor the environment to ensure stability. A root cause investigation is now underway, and we will share further details once available.
- resolved Mar 18, 2026, 11:51 AM UTC
This incident has been resolved.
Major March 11, 2026 Slow performance in UK Azure 2h 32m UK HighQ (Collaborate)
Started Mar 11, 2026, 12:06 PM UTC· resolved Mar 11, 2026, 02:38 PM UTC
- investigating Mar 11, 2026, 12:06 PM UTC
The instance load time is unusually slow. The support team is currently investigating the issue.
- investigating Mar 11, 2026, 12:07 PM UTC
We are continuing to investigate this issue.
- identified Mar 11, 2026, 12:54 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 11, 2026, 02:38 PM UTC
This incident has been resolved.