Think Lumo Outage History

Pingoru has recorded 20 incidents for Think Lumo: 3 in the last 12 months and 1 in the last 90 days.

20incidents recorded

3last 12 months

1last 90 days

66 minutestypical duration

Incidents, newest first

Critical August 7, 2026 Elevated API response times 2h 28m

Started Aug 07, 2026, 03:48 PM UTC· resolved Aug 07, 2026, 06:17 PM UTC

monitoring Aug 07, 2026, 03:49 PM UTC

We are investigating increased response times from our flights API.
monitoring Aug 07, 2026, 04:08 PM UTC

We have identified the issue as a hardware failure and failover is in progress.
monitoring Aug 07, 2026, 05:07 PM UTC

Failover is complete and service is restored for most customers.
monitoring Aug 07, 2026, 06:18 PM UTC

Service has been restored for all customers. This will be the last communication on this incident. If you have questions, please reach out to [email protected].

Started Jul 12, 2026, 06:32 PM UTC· resolved Jul 12, 2026, 06:51 PM UTC

resolved Jul 12, 2026, 06:34 PM UTC

We have traced the issue to an issue with our flight data vendor. We have alerted them and will be providing an update shortly.
resolved Jul 12, 2026, 06:46 PM UTC

Alerts are flowing again and we are keeping an eye on it.
resolved Jul 12, 2026, 06:52 PM UTC

We are back to business as usual. There will be no further updates to this incident. If you have questions, please reach out to [email protected].

Started Dec 11, 2025, 08:24 AM UTC· resolved Dec 11, 2025, 08:55 AM UTC

monitoring Dec 11, 2025, 08:26 AM UTC

We have identified the cause as an issue with our upstream flight data provider. We are working with them to restore service.
monitoring Dec 11, 2025, 08:29 AM UTC

Service has been restored. The incident is now closed.
monitoring Dec 11, 2025, 08:43 AM UTC

This incident is being reopened since alerts seem to have stopped again - we are in touch with our data provider and will share an update as we hear more.
monitoring Dec 11, 2025, 08:47 AM UTC

Service has been restored and we are monitoring the feed.
monitoring Dec 11, 2025, 08:56 AM UTC

Alerts are flowing again and service has been restored. This will be the last communication about this incident.

Critical September 9, 2025 Real-time alerts not flowing 4m

Started Sep 09, 2025, 08:23 PM UTC· resolved Sep 09, 2025, 08:28 PM UTC

monitoring Sep 09, 2025, 08:25 PM UTC

Real-time flight alerts are not flowing. This has been traced to an upstream issue with our flight data provider. We will keep you updated as we learn more.
monitoring Sep 09, 2025, 08:27 PM UTC

Alerts are back up again. This will be the last communication on this incident. If you have any questions, please email [email protected].

Critical August 12, 2025 Flight alerts outage (Updated) 2h 3m

Started Aug 12, 2025, 01:13 PM UTC· resolved Aug 12, 2025, 03:16 PM UTC

monitoring Aug 12, 2025, 01:14 PM UTC

We are noticing reduced alert volumes, which has been traced to an issue wiht our upstream flight data vendor. We are working with them to address the issue.
monitoring Aug 12, 2025, 01:39 PM UTC

Our flight data vendor is working on a fix and we will update you as soon as we have an update.
monitoring Aug 12, 2025, 02:28 PM UTC

Service has been restored as of around 14:10 UTC (10:10 US Eastern time). We are continuing to monitor.
monitoring Aug 12, 2025, 03:17 PM UTC

We can confirm that alerts are back to normal. This incident is now closed. If you have questions, please email [email protected].

Started Jul 22, 2025, 06:43 AM UTC· resolved Jul 22, 2025, 06:47 AM UTC

monitoring Jul 22, 2025, 06:44 AM UTC

We have identified the cause as an issue with data flowing from our upstream flight status data provider.
monitoring Jul 22, 2025, 06:47 AM UTC

Alerts are flowing again and we are back at BAU. No further updates will be posted.

Started Jun 12, 2025, 07:43 PM UTC· resolved Jun 12, 2025, 08:04 PM UTC

monitoring Jun 12, 2025, 07:45 PM UTC

Flight alerts are currently not flowing due to an issue with our upstream data vendor, and have reached out to them. We will update you as soon as we hear back.
monitoring Jun 12, 2025, 08:04 PM UTC

The upstream issue was rectified as of around 19:50z, we continued to monitor and alerts are business as usual.

Started May 16, 2025, 06:44 PM UTC· resolved May 16, 2025, 06:51 PM UTC

monitoring May 16, 2025, 06:47 PM UTC

Real-time alerts are not flowing due to an upstream data issue from our flight data vendor. The vendor has been informed and we will provide updates as we learn more.
monitoring May 16, 2025, 06:51 PM UTC

Alerts are back up, and service has been restored. The incident is now closed. If you have any questions, please reach out to [email protected].

Started Apr 03, 2025, 02:48 AM UTC· resolved Apr 03, 2025, 03:16 AM UTC

monitoring Apr 03, 2025, 02:52 AM UTC

We are investigating a degradation in alert volume, impacting all customers. We have traced this to reduced volume of alerts from our flight data vendor. We will share updates here as we reiceve updates from our upstream data vendor.
monitoring Apr 03, 2025, 03:16 AM UTC

Upstream data has been restored, and alert volume is back up. This incident is now closed. No further updates will be posted here - please reach out to [email protected] if you have any questions. Good night!