Text Request Outage History

Some users may have issues accessing the mobile app. We are working quickly to resolve the underlying cause. In the meantime you should be able to access Text Request through any browser.

We have identified a potential issue with the Custom Message portion of group messages and are working to resolve those issues as quickly as possible. In the meantime we have identified a potential workaround by using regular Group Message and Merge Fields. To do this you would need to first set up the custom fields and then import the contacts to a group while also making sure to fully map the field to their contact. These help article would show you how should you wish to go use this potential workaround: https://help.textrequest.com/merge-fields https://help.textrequest.com/creating-group

We have identified the root cause of the current Custom Group Messaging performance issues. We are actively testing and working to schedule the deployment window for a potential fix as quickly as possible. Temporary Workaround: If you are experiencing issues with group customization features right now, you can successfully send your messages using standard Group Messages combined with Merge Fields. Please refer to our help documentation for step-by-step guidance: Using Merge Fields https://help.textrequest.com/merge-fields Creating Groups https://help.textrequest.com/creating-group

We have been alerted to potential message delays affecting Group Messaging. Our team is actively investigating the issue and will continue to monitor the situation.

Our team has been alerted that users may be experiencing loading issues when attempting to access Text Request. We are actively investigating and will post all updates here.

We are aware that a subset of users may have issues logging in to the Chrome Extension, Mobile App, and/or Desktop App. Currently the workaround would be to login directly to https://app.textrequest.com/app/login via a web browser.

We are quickly working resolve the potential login issues for some users on the Chrome Extension, Mobile app, and/or Desktop App. As we release this fix there may be a brief disruption to connectivity for some users.

We have been made aware that some users are experiencing issues logging in or being logged out consistently this morning. We are investigating and working to resolve all underlying issues.

While we continue to work diligently to resolve all potential login frustrations, we have identified that if a user is having issues logging in that the following steps often help: Navigate to https://app.textrequest.com/app/login Try to login Set up any needed MFA requirements Try logging back in the way you were trying previously

We are continuing to work diligently to resolve all potential login frustrations. Right now many users having issues logging in report the following steps often help: Navigate to https://app.textrequest.com/app/login Try to login Set up any needed MFA requirements Try logging back in the way you were trying previously Regular updates will continue until desired behavior is restored.

Currently we are seeing some group messages taking longer than expected to send. We are investigating at this time.

Our team is investigating an issue impacting group and compose message delivery that is resulting in delayed sending.

Our teams continue to work to resolve the issue causing messaging delays.

We remain actively working to resolve this issue. More updates to follow.

Our team is continuing to work on resolving the issues resulting in message delays. Please refrain from attempting to send group messages at this time, as they will not send.

We continue to work on a resilient and full resolution. Currently Group Messages are still unable to be processed as we work through the issue.

We can report that Compose messages are operating as normal, however we are still working to resolve some issues with Group messages.