Telnyx Outage History
Telnyx is up right nowPingoru has recorded 161 incidents for Telnyx: 161 in the last 12 months and 47 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 16 | 396 of 720 (55%) |
| May 2026 | 29 | 526 of 744 (71%) |
| June 2026 | 15 | 719 of 720 (100%) |
| July 2026 | 16 | 591 of 744 (79%) |
| August 2026 | 13 | 581 of 744 (78%) |
| September 2026 | 19 | 311 of 720 (43%) |
| October 2026 | 13 | 105 of 565 (19%) |
Incidents, newest first
Minor October 23, 2026 10DLC phone number registration experiencing delays 5h 2m
Started Oct 23, 2026, 04:07 PM UTC· resolved Oct 23, 2026, 09:10 PM UTC
- identified Oct 23, 2026, 04:07 PM UTC
We are currently experiencing delays registering 10DLC numbers to 10DLC campaigns. We have identified the problem downstream and are working towards resolution.
- resolved Oct 23, 2026, 09:10 PM UTC
This issue has been resolved. AT&T provisioning is now flowing normally.
Notice October 22, 2026 Partial Service Degradation Affecting US Traffic 1d 5h
Started Oct 22, 2026, 03:43 PM UTC· resolved Oct 23, 2026, 09:01 PM UTC
- identified Oct 22, 2026, 03:43 PM UTC
Some customers may experience intermittent connectivity issues in US.
- resolved Oct 23, 2026, 09:01 PM UTC
This issue was mitigated 10/22 at 3:16 PM EDT
Major October 21, 2026 Wireless connectivity disruptions 16h 13m
Started Oct 21, 2026, 07:04 PM UTC· resolved Oct 22, 2026, 11:17 AM UTC
- investigating Oct 21, 2026, 07:04 PM UTC
Some wireless customers are experiencing dropped connections. We are investigating the connectivity disruption.
- monitoring Oct 21, 2026, 07:34 PM UTC
Wireless connectivity has recovered. We are monitoring the service to confirm it remains stable.
- resolved Oct 22, 2026, 11:17 AM UTC
Wireless connectivity recovered on October 21st at 19:16UTC. This issue is now mitigated.
Notice October 21, 2026 Service disruption affecting Mission Control, Call Control/TeXML API –
Started Oct 21, 2026, 05:15 PM UTC· resolved Oct 21, 2026, 05:15 PM UTC
- resolved Oct 23, 2026, 02:19 PM UTC
On October 21, between approximately 18:17 and 19:20 UTC, a network infrastructure issue caused intermittent failures across Telnyx services. Products affected during the disruption: - **Mission Control portal and API** - intermittent timeouts and "503 Service Unavailable" errors, in a series of short outages totaling roughly 20 minutes within the window. Account management and configuration actions may have failed intermittently. - **Voice API and TeXML** - some outbound call setups failed or timed out, and webhook delivery to application endpoints was delayed or dropped for calls placed during this period. Calls already in progress were not terminated, but new call setup was unreliable. - **WebRTC** - some customers experienced failures when initiating new calls or connecting to gateways. - **Call Control** - dialing requests intermittently returned HTTP 500 errors, and webhook events for some calls during the window were not delivered. - **Call recordings** - recordings may be missing for calls that were active during the window. - **Programmable Wireless** - data sessions on some SIMs dropped during the disruption and reconnected automatically as service recovered A deeper investigation into the underlying cause is ongoing, and we are adding additional monitoring to detect this class of failure earlier. Thank you.
Critical October 16, 2026 Programmable Video service outage 5h 46m
Started Oct 16, 2026, 06:21 PM UTC· resolved Oct 17, 2026, 12:08 AM UTC
- identified Oct 16, 2026, 06:21 PM UTC
[video.telnyx.com](http://video.telnyx.com "video.telnyx.com") is currently unavailable. We have identified an issue affecting the infrastructure hosting the service and are working to restore it. Recovery requires updates to our deployment process, which are in progress.
- monitoring Oct 16, 2026, 10:54 PM UTC
We have restored DNS responses for video.telnyx.com and deployed the service to replacement infrastructure. Successful client connections and video traffic have resumed, and we are monitoring recovery. Some customers may continue to experience connection failures for a few hours while cached DNS results expire. We are also investigating an error encountered during testing when requesting a client token; full recovery has not yet been confirmed.
- resolved Oct 17, 2026, 12:08 AM UTC
This is resolved
Notice October 16, 2026 EU Messaging Update Issues 21h 35m
Started Oct 16, 2026, 01:57 AM UTC· resolved Oct 16, 2026, 11:32 PM UTC
- investigating Oct 16, 2026, 01:57 AM UTC
We’re investigating issues in updating the message status for SMS in our EU datacenter.
- identified Oct 16, 2026, 03:14 AM UTC
We identified a downtime in one of our datastores in europe region
- resolved Oct 16, 2026, 11:32 PM UTC
This is resolved
Notice October 14, 2026 Telnyx's Support AI Assistant (TAIA) - currently unavailable –
Started Oct 14, 2026, 03:00 PM UTC· resolved Oct 14, 2026, 03:00 PM UTC
- resolved Oct 14, 2026, 03:07 PM UTC
Customers interacting with our AI Assistant widget through chat or email may have observed error responses between 14:30 and 15:00 UTC - 14th October 2026. Engineers were alerted to the issue, identified the root caused and resolved the issue. Please repeat your queries again in your preferred channel to continue your session with our AI Support Assistant.
Minor October 13, 2026 API v2 - Intermittend Processing Delays 1h 18m
Started Oct 13, 2026, 06:36 PM UTC· resolved Oct 13, 2026, 07:54 PM UTC
- investigating Oct 13, 2026, 06:36 PM UTC
We’re investigating issues with processing delays on the v2 API with the following - • Webhook Updates • Phone Number / Connection Settings Updates • Payment Processing
- investigating Oct 13, 2026, 06:54 PM UTC
User number, connection, and outbound profile updates are extremely delayed, and customer payments are also heavily delayed.
- monitoring Oct 13, 2026, 07:46 PM UTC
We’ve identified the issue and have released a fix. Queues are depleting and regular functionality is being restored. We’re monitoring the results.
- resolved Oct 13, 2026, 07:54 PM UTC
This is resolved
Minor October 13, 2026 Messaging intermittent errors and latency 2h 34m
Started Oct 13, 2026, 05:25 PM UTC· resolved Oct 13, 2026, 07:59 PM UTC
- investigating Oct 13, 2026, 05:25 PM UTC
Customers may experience intermittent delays and errors when sending outbound messages. We are investigating the issue.
- monitoring Oct 13, 2026, 06:17 PM UTC
We are monitoring outbound messaging for further delays or errors.
- resolved Oct 13, 2026, 07:59 PM UTC
This incident is now resolved.
Major October 12, 2026 Email API messages rejected with gw_reject// injection_failed 5h 26m
Started Oct 12, 2026, 08:31 AM UTC· resolved Oct 12, 2026, 01:58 PM UTC
- investigating Oct 12, 2026, 08:31 AM UTC
We are currently investigating this issue.
- monitoring Oct 12, 2026, 09:36 AM UTC
Our engineering team has investigated the issue and have executed a service restart. Logs are showing that email API injections are now succeeding from 09:23UTC onwards.
- resolved Oct 12, 2026, 01:58 PM UTC
We have confirmed reports that Email API deliverability has now improved. Email sending through the Telnyx Email API was unavailable during the following periods: - 9th October, approximately 21:10–22:05 UTC. - 10th October at approximately 22:15 UTC until 12th October at 09:25 UTC. A service restart by our engineers stabilised deliverability after 12th October at 09:25 UTC and resolved the issue.
Minor October 10, 2026 New eSIM provisioning error 2h 2m
Started Oct 10, 2026, 01:15 PM UTC· resolved Oct 10, 2026, 03:17 PM UTC
- investigating Oct 10, 2026, 01:15 PM UTC
Our monitoring has detected eSIM Provision Error for newly purchased eSIMs.
- identified Oct 10, 2026, 02:03 PM UTC
We have identified root cause of this issue, and we are working on solving this
- resolved Oct 10, 2026, 03:17 PM UTC
The issue has been resolved
Major October 6, 2026 Delayed delivery of 10DLC SMS messages to AT&T destinations 1d 1h
Started Oct 06, 2026, 05:38 PM UTC· resolved Oct 07, 2026, 07:30 PM UTC
- investigating Oct 06, 2026, 05:38 PM UTC
We are investigating delays in the delivery of SMS messages sent over 10DLC long code numbers to AT&T subscribers, beginning October 6 at around 15:00 UTC. Messages are being accepted but may be delivered later than expected to AT&T handsets. Messages to other carriers are not affected. Our team is working with our downstream partner and AT&T to identify the cause and restore normal processing. We will provide further updates as more information becomes available.
- monitoring Oct 07, 2026, 01:03 PM UTC
Message processing has returned to normal, and all queued messages have been delivered. SMS messages sent over 10DLC long code numbers to AT&T subscribers are now being delivered without delay. We are continuing to monitor traffic closely while our downstream partner and AT&T complete their investigation into the root cause. We will post a final update once the incident is resolved.
- resolved Oct 07, 2026, 07:30 PM UTC
Message processing has returned to normal, and all queued messages have been delivered. SMS messages sent over 10DLC long code numbers to AT&T subscribers continue being delivered without delay after monitoring period.
Major October 2, 2026 Cloud Storage us-west-1 Region Temporarily Unavailable 46m
Started Oct 02, 2026, 02:20 PM UTC· resolved Oct 02, 2026, 03:06 PM UTC
- investigating Oct 02, 2026, 02:20 PM UTC
All cloud storage read and write operations in us-west-1 might be temporarily unavailable. We're actively working on resolving the issue.
- monitoring Oct 02, 2026, 03:01 PM UTC
Cloud Storage read and write operations should be fully available in us-west-1 region now.
- resolved Oct 02, 2026, 03:06 PM UTC
All cloud storage operations in us-west-1 are fully available.
Major September 28, 2026 Errors for K2.6 Chat Completions (Voice AI not affected) 11m
Started Sep 28, 2026, 05:09 PM UTC· resolved Sep 28, 2026, 05:21 PM UTC
- investigating Sep 28, 2026, 05:09 PM UTC
We are investigating issues with Kimi K2.6 using our Chat Completions endpoint. Voice Assistants using K2.6 are unaffected.
- identified Sep 28, 2026, 05:14 PM UTC
We have identified the cause and are working on a fix.
- resolved Sep 28, 2026, 05:21 PM UTC
This is resolved
Major September 23, 2026 MMS Delivery Delays to AT&T Destinations 3h 12m
Started Sep 23, 2026, 04:42 PM UTC· resolved Sep 23, 2026, 07:54 PM UTC
- investigating Sep 23, 2026, 04:42 PM UTC
We are investigating delayed MMS delivery to AT&T destinations. Messages are being delivered, but with delays. SMS to AT&T and MMS to other carriers are unaffected. We are working with our downstream partner to identify the cause of the delay.
- resolved Sep 23, 2026, 07:54 PM UTC
MMS delivery to AT&T destinations from 10DLC long codes returned to normal latency as of 18:30 UTC. Messages delayed during the incident were ultimately delivered; no resend is required.
Major September 23, 2026 Data Connectivity Issues - IMSI1 4h 29m
Started Sep 23, 2026, 02:16 PM UTC· resolved Sep 23, 2026, 06:45 PM UTC
- investigating Sep 23, 2026, 02:16 PM UTC
We are aware of an issue affecting data connectivity on IMSI1 for SIMs while roaming. Affected devices may repeatedly lose their data session or fail to reconnect on certain networks. We are still investigating and working on a fix. This is a network-side issue, no action is required on affected devices (rebooting or re-provisioning will not change the behaviour while we work the fix). We will post updates as we make progress and confirm once the issue is fully resolved. Thank you for your patience.
- resolved Sep 23, 2026, 06:45 PM UTC
This incident has been resolved. The issue affecting roaming data connectivity for some SIMs has been corrected, and service has returned to normal. Affected devices have re-established their data sessions and are operating as expected. No action is required on your end. Thank you for your patience while we resolved this.
Notice September 23, 2026 Elevated API timeouts and 500 errors affecting messaging endpoints 50m
Started Sep 23, 2026, 01:50 PM UTC· resolved Sep 23, 2026, 02:40 PM UTC
- investigating Sep 23, 2026, 01:50 PM UTC
Users are experiencing elevated API timeouts and 500 errors when interacting with our messaging products.
- resolved Sep 23, 2026, 02:40 PM UTC
We implemented a fix and are monitoring the results. Pease monitor this status page for further updates -
Major September 23, 2026 Intermittent 5XX responses on various API endpoints 2h 1m
Started Sep 23, 2026, 01:49 PM UTC· resolved Sep 23, 2026, 03:50 PM UTC
- investigating Sep 23, 2026, 01:49 PM UTC
Our engineering team is investigating this with priority. This may also impact 2FA login to the portal. Updates will be provided on this status page.
- monitoring Sep 23, 2026, 02:39 PM UTC
We have implemented a fix and are monitoring the results.
- resolved Sep 23, 2026, 03:50 PM UTC
The issue is confirmed to be resolved.
Minor September 22, 2026 Elevated MMS Failures for 10DLC 501(c)(3) Campaigns 21h 35m
Started Sep 22, 2026, 10:13 PM UTC· resolved Sep 23, 2026, 07:48 PM UTC
- investigating Sep 22, 2026, 10:13 PM UTC
We are investigating an elevated rate of MMS send failures (error 40008) affecting 10DLC senders assigned to 501(c)(3) tax-exempt campaigns. Not all traffic in this segment is affected; we are working to identify the exact scope. SMS 501(c)(3) traffic is not impacted as well as SMS and MMS traffic on normal 10DLC routes.
- monitoring Sep 23, 2026, 04:15 PM UTC
Our downstream partner has implemented a fix for an issue causing MMS messages from 10DLC senders on 501(c)(3) tax-exempt campaigns to be falsely rejected with error 40008. Error rates have returned to normal levels since the fix was applied. We are currently monitoring live traffic.
- resolved Sep 23, 2026, 07:48 PM UTC
Our downstream partner's fix for MMS messages from 10DLC senders on 501(c)(3) tax-exempt campaigns being falsely rejected with error 40008 has been confirmed. Error rates have remained at normal levels throughout the monitoring period.
Minor September 15, 2026 SMS Delivery — Encoding Issues on Outbound Messages to T-Mobile 2d 18h
Started Sep 15, 2026, 09:57 PM UTC· resolved Sep 18, 2026, 04:26 PM UTC
- investigating Sep 15, 2026, 09:57 PM UTC
We are currently investigating reports of encoding issues affecting a subset of outbound SMS messages to T-Mobile. End users may be receiving messages with garbled or unreadable text. We are actively investigating with our downstream partner and will provide an update as soon as we have more information.
- monitoring Sep 16, 2026, 09:57 PM UTC
Our downstream partner has deployed a fix for garbled message bodies on 10DLC SMS to T-Mobile destinations. The issue impacted 10DLC senders assigned to 501(c)(3) tax-exempt campaigns predominantly. Test messages to T-Mobile destinations are now delivering intact.
- resolved Sep 18, 2026, 04:26 PM UTC
Our downstream partner's fix for garbled message bodies on 10DLC SMS to T-Mobile destinations has been confirmed. Impact was limited to 10DLC senders assigned to 501(c)(3) tax-exempt campaigns. Both test and live traffic to T-Mobile destinations are delivering intact. An RCA will follow.
Minor September 15, 2026 Outbound Messaging Latency 15h 58m
Started Sep 15, 2026, 03:27 PM UTC· resolved Sep 16, 2026, 07:26 AM UTC
- investigating Sep 15, 2026, 03:27 PM UTC
We’re noticing higher response times on our v2 API related to outbound message sending. We’re investigating the issue and will provide updates on resolution.
- monitoring Sep 15, 2026, 03:48 PM UTC
We have implemented a fix and are monitoring the results.
- identified Sep 15, 2026, 07:04 PM UTC
We still investigating the root cause of the datastore latency
- monitoring Sep 15, 2026, 11:25 PM UTC
We have deployed changes to reduce the intermittent latency affecting outbound message sending and are monitoring service performance.
- resolved Sep 16, 2026, 07:26 AM UTC
The elevated latency affecting messaging outbound requests has been resolved. We are continuing to monitor the service.
Major September 14, 2026 Intermittent errors for /v2/ai/openai/models and /v2/ai/openai/chat/completions 6m
Started Sep 14, 2026, 02:53 PM UTC· resolved Sep 14, 2026, 03:00 PM UTC
- investigating Sep 14, 2026, 02:53 PM UTC
We are investigating errors from the OpenAI compatible /models and /chat/completions endpoints
- monitoring Sep 14, 2026, 02:57 PM UTC
The fix has been deployed and we are monitoring
- resolved Sep 14, 2026, 03:00 PM UTC
This is resolved
Major September 10, 2026 API Gateway errors in dc2-gce 3m
Started Sep 10, 2026, 08:27 PM UTC· resolved Sep 10, 2026, 08:30 PM UTC
- investigating Sep 10, 2026, 08:27 PM UTC
Between approximately 5:00pm and 5:10pm UTC, some API Gateway requests in our dc2-gce location returned errors. The issue has been resolved and service has returned to normal.
- resolved Sep 10, 2026, 08:30 PM UTC
The issue affecting API Gateway requests in our dc2-gce location has been resolved, and service has returned to normal.
Minor September 10, 2026 Edge Compute StatefulActor deploys and invocations degraded 4h 49m
Started Sep 10, 2026, 04:26 PM UTC· resolved Sep 10, 2026, 09:15 PM UTC
- investigating Sep 10, 2026, 04:26 PM UTC
We're experiencing site-related difficulties which impact the deployment and invocation of StatefulActor objects on Edge Compute. We're currently investigating the root cause.
- identified Sep 10, 2026, 06:00 PM UTC
We have identified the root cause and are implementing a fix to remediate it.
- monitoring Sep 10, 2026, 06:42 PM UTC
We have implemented a fix and are monitoring the recovery process.
- resolved Sep 10, 2026, 09:15 PM UTC
StatefulActor operations are now fully available.
Major September 10, 2026 Issues affecting call audio quality 9h 42m
Started Sep 10, 2026, 04:00 PM UTC· resolved Sep 11, 2026, 01:43 AM UTC
- investigating Sep 10, 2026, 04:00 PM UTC
Our engineers are currently investigating an issue which is causing one-way/degraded audio on inbound and outbound calls.
- resolved Sep 11, 2026, 01:43 AM UTC
This issue is now resolved.
- monitoring Sep 11, 2026, 04:04 AM UTC
This issue was resolved today at 16.05 UTC and we’re now monitoring
- resolved Sep 11, 2026, 04:20 AM UTC
This issue is now resolved.