TalkingPoints Outage History

TalkingPoints is up right now

TalkingPoints had 16 outages in the last 2 years totaling 275h 1m of downtime — averaging 0.7 incidents per month.

There were 16 TalkingPoints outages since October 18, 2024 totaling 275h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://talkingpoints.statuspage.io

Notice April 1, 2026

Message Delivery Failure, Commio Outage

Detected by Pingoru
Apr 01, 2026, 05:21 PM UTC
Resolved
Apr 01, 2026, 08:33 PM UTC
Duration
3h 11m
Affected: Web ProductMobile Product
Timeline · 3 updates
  1. identified Apr 01, 2026, 05:21 PM UTC

    TalkingPoints is currently experiencing delays in SMS message delivery due to an issue with Commio, our third-party messaging provider. As a result, some SMS messages may not be delivered or may be delayed. We want to assure you that the TalkingPoints platform remains fully operational. Our team is actively monitoring the situation and working with Commio to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide updates as more information becomes available. Please review the status page of our third-party provider, Commio, for real-time updates: https://status.commio.com/

  2. monitoring Apr 01, 2026, 05:32 PM UTC

    Message delivery delays related to our third-party messaging provider, Commio, have been resolved. Commio has reported that the messages sent during this window were queued and then processed once the issue was resolved. We are continuing to monitor performance closely to ensure messages are delivered as expected. Importantly, emergency messages were not impacted during this incident. We appreciate your patience and understanding while this issue was being addressed.

  3. resolved Apr 01, 2026, 08:33 PM UTC

    The issue impacting SMS message delivery has been resolved. Our third-party messaging provider, Commio, has confirmed that their services are now operating normally. More details regarding the incident can be found here: https://status.commio.com/#

Read the full incident report →

Notice January 9, 2026

TalkingPoints support unavailable: 3rd party communication tool is down

Detected by Pingoru
Jan 09, 2026, 08:17 PM UTC
Resolved
Jan 09, 2026, 11:53 PM UTC
Duration
3h 35m
Affected: Web ProductMobile Product
Timeline · 5 updates
  1. investigating Jan 09, 2026, 08:17 PM UTC

    TalkingPoints support is currently unavailable because Intercom, the third-party application used to answer questions from end users, is not functioning as expected. Please note that TalkingPoints remains fully operational and unaffected. We sincerely apologize for this inconvenience and will provide updates as we have them.

  2. investigating Jan 09, 2026, 08:56 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 09, 2026, 08:59 PM UTC

    The third-part application, Intercom, has implemented a fix, and the application is again available. Intercom is currently monitoring this fix. Again, TalkingPoints remains fully operational and unaffected. The Support Team is resuming replies to end user inquiries. Questions? Please reach out to [email protected]

  4. monitoring Jan 09, 2026, 11:52 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 09, 2026, 11:53 PM UTC

    Intercom, the third-party communication application, has marked this issue has resolved. All support operations have resumed. Again, TalkingPoints remains fully operational and unaffected. Questions? Please reach out to [email protected]

Read the full incident report →

Minor December 11, 2025

Issue Toggling Between School and Teacher Mode

Detected by Pingoru
Dec 11, 2025, 06:10 PM UTC
Resolved
Dec 11, 2025, 07:35 PM UTC
Duration
1h 25m
Affected: Web Product
Timeline · 3 updates
  1. identified Dec 11, 2025, 06:10 PM UTC

    TalkingPoints is currently experiencing an issue where some users are unable to toggle between school and teacher mode within the product. We apologize for this inconvenience and assure you that our team is working to identify and resolve the issue as quickly as possible. Questions? Contact us at [email protected]

  2. monitoring Dec 11, 2025, 06:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 11, 2025, 07:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 24, 2025

Some messages taking several minutes to send

Detected by Pingoru
Oct 24, 2025, 07:16 PM UTC
Resolved
Oct 27, 2025, 01:32 PM UTC
Duration
2d 18h
Affected: Web ProductMobile Product
Timeline · 3 updates
  1. investigating Oct 24, 2025, 07:16 PM UTC

    TalkingPoints has received reports of slowness when sending messages. All messages are being delivered, but we have confirmed that some messages are experiencing delays of up to several minutes. We are actively investigating this matter, and will post an update shortly.

  2. monitoring Oct 24, 2025, 08:39 PM UTC

    Message delays have been resolved. TalkingPoints will continue to monitor through the weekend.

  3. resolved Oct 27, 2025, 01:32 PM UTC

    This issue is resolved.

Read the full incident report →

Minor October 20, 2025

10/20/25 AWS Outage Impacting TalkingPoints Features

Detected by Pingoru
Oct 20, 2025, 03:25 PM UTC
Resolved
Oct 21, 2025, 02:50 PM UTC
Duration
23h 24m
Affected: Web ProductMobile Product
Timeline · 5 updates
  1. identified Oct 20, 2025, 03:25 PM UTC

    TalkingPoints is monitoring the global AWS outage, which is directly impacting multiple TalkingPoints modules. Please note that some data in TalkingPoints may not be updated until the AWS outage is resolved.

  2. identified Oct 20, 2025, 05:27 PM UTC

    TalkingPoints continues to monitor the global AWS outage, which is directly impacting multiple TalkingPoints features including translation and attendance. Due to this outage, some messages that should have been translated have been delivered in their original language.

  3. identified Oct 20, 2025, 07:03 PM UTC

    TalkingPoints continues to monitor the global AWS outage. As of 2PM EDT / 11 AM PDT, all translation delays were resolved, and in-app translation has been functioning without disruption. However, the AWS outage continues to impact data syncing from multiple Student Information Systems. Please note that some data in TalkingPoints may not be updated until the AWS outage is resolved.

  4. monitoring Oct 20, 2025, 09:29 PM UTC

    TalkingPoints continues to monitor the global AWS outage, and as of 4:40 PM EDT / 1:40 PM PDT, some SIS data has begun to sync again as portions of the AWS outage are resolved. We expect functionality to return over the next several hours, and we will confirm once the outage is fully resolved.

  5. resolved Oct 21, 2025, 02:50 PM UTC

    TalkingPoints has confirmed that all functionality has returned to normal, and any overnight syncs impacted by the AWS outage were successfully completed overnight. If you have any further questions or concerns, please contact [email protected].

Read the full incident report →

Minor October 14, 2025

Attendance dashboard displaying incorrect stats

Detected by Pingoru
Oct 14, 2025, 07:43 PM UTC
Resolved
Oct 15, 2025, 03:04 PM UTC
Duration
19h 20m
Affected: Web Product
Timeline · 3 updates
  1. identified Oct 14, 2025, 07:43 PM UTC

    TalkingPoints is currently experiencing issues with analytics on the attendance dashboard. This is impacting partners who use our Attendance product only. The issue did not impact any automated attendance messages. Our team has identified the issue and is working to fix issue as quickly as possible. Questions? Contact us at [email protected]

  2. monitoring Oct 14, 2025, 10:18 PM UTC

    TalkingPoints is currently experiencing issues with analytics on the attendance dashboard. This is impacting partners who use our Attendance product only. The issue did not impact any automated attendance messages. A fix has been implemented and we are monitoring the results. Questions? Contact us at [email protected]

  3. resolved Oct 15, 2025, 03:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 13, 2025

Inconsistent teacher email notification delivery

Detected by Pingoru
Oct 13, 2025, 09:27 PM UTC
Resolved
Oct 14, 2025, 11:07 PM UTC
Duration
1d 1h
Affected: Web ProductMobile Product
Timeline · 3 updates
  1. identified Oct 13, 2025, 09:27 PM UTC

    TalkingPoints is currently experiencing issues with teacher email notifications. We apologize for this inconvenience and assure you that our team has identified the issue. We are working to release a fix shortly. Questions? Contact us at [email protected]

  2. monitoring Oct 13, 2025, 11:37 PM UTC

    A fix has been implemented for the issue affecting teacher email notifications. We want to emphasize this issue only affected email notifications — all messaging between teachers, staff, and families has continued to be delivered without disruption. There has been no impact on the ability to send or receive messages on the TalkingPoints platform. Our team is currently monitoring the effects of this fix. If you have any questions, please reach out to us at [email protected]

  3. resolved Oct 14, 2025, 11:07 PM UTC

    The issue with teacher email notification has been resolved. We want to again emphasize this issue only affected email notifications — all messaging between teachers, staff, and families continue to be delivered without disruption. If there are any questions, please contact us at [email protected]

Read the full incident report →

Minor October 10, 2025

Inconsistent email notification delivery

Detected by Pingoru
Oct 10, 2025, 10:52 PM UTC
Resolved
Oct 11, 2025, 03:33 PM UTC
Duration
16h 40m
Affected: Web ProductMobile Product
Timeline · 2 updates
  1. identified Oct 10, 2025, 10:52 PM UTC

    TalkingPoints is currently experiencing issues with email notifications. We apologize for this inconvenience and assure you that our team has identified the issue. We are working to release a fix shortly. Questions? Contact us at [email protected]

  2. resolved Oct 11, 2025, 03:33 PM UTC

    TalkingPoints is releasing a fix for email notifications. Email notifications for any message received since Friday, October 10th at 7pm ET/4pm PT will be delivered as part of this fix. Questions? Contact us at [email protected]

Read the full incident report →

Major June 12, 2025

Unexpected Outage

Detected by Pingoru
Jun 12, 2025, 04:18 PM UTC
Resolved
Jun 12, 2025, 08:10 PM UTC
Duration
3h 52m
Affected: Web ProductMobile Product
Timeline · 3 updates
  1. identified Jun 12, 2025, 04:18 PM UTC

    TalkingPoints is currently experiencing an unexpected outage. We apologize for the inconvenience and assure you that our team is working to identify and fix the issue as quickly as possible. Questions? Contact us at [email protected]

  2. monitoring Jun 12, 2025, 05:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 12, 2025, 08:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 17, 2025

Augmentation SFTP Sync Delay

Detected by Pingoru
Apr 17, 2025, 03:35 PM UTC
Resolved
Apr 18, 2025, 01:16 PM UTC
Duration
21h 40m
Affected: Web Product
Timeline · 3 updates
  1. identified Apr 17, 2025, 03:35 PM UTC

    TalkingPoints is currently experiencing a sync issue affecting data imports for some partners using Augmentation SFTP. No data has been lost, but imports are delayed. We apologize for the inconvenience and assure you that our team is working to identify and fix the issue as quickly as possible. Questions? Contact us at [email protected]

  2. monitoring Apr 17, 2025, 08:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 18, 2025, 01:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 21, 2025

Ongoing Investigation: Microsoft SSO Sign-In Issue

Detected by Pingoru
Feb 21, 2025, 11:03 PM UTC
Resolved
Feb 22, 2025, 12:38 AM UTC
Duration
1h 34m
Affected: Web ProductMobile Product
Timeline · 4 updates
  1. investigating Feb 21, 2025, 11:03 PM UTC

    TalkingPoints is currently investigating an issue with Microsoft SSO user sign-ins. We apologize for this inconvenience and assure you that our team is working to identify and fix the issue as quickly as possible. Questions? Contact us at [email protected]

  2. identified Feb 21, 2025, 11:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 21, 2025, 11:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 22, 2025, 12:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 7, 2025

TalkingPoints for Families app, Brief Disruption

Detected by Pingoru
Jan 07, 2025, 06:00 PM UTC
Resolved
Jan 07, 2025, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 07, 2025, 07:18 PM UTC

    We have received reports that families on the mobile app could not sign into their accounts. This incident has been resolved. IPhone app users may need to quit and restart their app to see changes take effect. Please get in touch with [email protected] if you have any questions.

Read the full incident report →

Major December 16, 2024

SMS messages not sending

Detected by Pingoru
Dec 16, 2024, 03:05 PM UTC
Resolved
Dec 16, 2024, 04:09 PM UTC
Duration
1h 3m
Affected: Web ProductMobile Product
Timeline · 4 updates
  1. investigating Dec 16, 2024, 03:05 PM UTC

    We have received reports that SMS messages are not being sent. We are working with our SMS provider to identify the cause of the issue.

  2. investigating Dec 16, 2024, 03:38 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 16, 2024, 03:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 16, 2024, 04:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2024

Microsoft SSO Login Issue

Detected by Pingoru
Nov 18, 2024, 04:03 PM UTC
Resolved
Nov 18, 2024, 08:29 PM UTC
Duration
4h 26m
Affected: Web ProductMobile Product
Timeline · 4 updates
  1. investigating Nov 18, 2024, 04:03 PM UTC

    An issue has been identified for Microsoft SSO logins on TalkingPoints web and mobile. Our team is actively investigating.

  2. identified Nov 18, 2024, 04:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 18, 2024, 07:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 18, 2024, 08:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 7, 2024

TalkingPoints Connector Sync Error for Partners

Detected by Pingoru
Nov 07, 2024, 02:16 PM UTC
Resolved
Nov 07, 2024, 11:21 PM UTC
Duration
9h 4m
Affected: Web ProductMobile Product
Timeline · 3 updates
  1. identified Nov 07, 2024, 02:16 PM UTC

    A sync error has been identified for partner syncing with TalkingPoints Connector. Our team is actively working on a fix.

  2. monitoring Nov 07, 2024, 03:38 PM UTC

    A fix has been released for affected partners rostering via TalkingPoints Connector, and a complete data resync is underway.

  3. resolved Nov 07, 2024, 11:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 18, 2024

Clever sync disruption

Detected by Pingoru
Oct 18, 2024, 01:31 PM UTC
Resolved
Oct 21, 2024, 03:15 PM UTC
Duration
3d 1h
Affected: Web ProductMobile Product
Timeline · 5 updates
  1. identified Oct 18, 2024, 01:31 PM UTC

    On October 18, we received several reports from partners that use Clever that they were missing classes in TalkingPoints. We have identified the cause of this issue and are working to resolve it as quickly as possible.

  2. identified Oct 18, 2024, 06:00 PM UTC

    We are in the process of restoring the missing classes, and many partners may already see their classes in the app. All partners will see their classes restored within the next several hours.

  3. identified Oct 18, 2024, 10:21 PM UTC

    Classroom rosters and school groups have been restored for all impacted users. Teacher groups will be restored throughout the weekend.

  4. monitoring Oct 19, 2024, 12:21 AM UTC

    All classes and groups have been restored for affected users. Our backend team is currently monitoring the fix.

  5. resolved Oct 21, 2024, 03:15 PM UTC

    This incident has been resolved.

Read the full incident report →