SysAid Outage History

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SysAid had 12 outages in the last 2 years totaling 12h 37m of downtime — averaging 0.5 incidents per month.

There were 12 SysAid outages since October 20, 2025 totaling 12h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sysaid.com

Minor October 7, 2026

Service disruptions / Performance degradation

Detected by Pingoru
Oct 07, 2026, 09:58 PM UTC
Resolved
Oct 08, 2026, 06:11 AM UTC
Duration
8h 13m
Affected: SysAid North America (INST05US - N. Virginia)
Timeline · 3 updates
  1. investigating Oct 07, 2026, 09:58 PM UTC

    Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team

  2. monitoring Oct 08, 2026, 02:43 AM UTC

    Our team has implemented a fix for this service disruption / performance degradation and we are monitoring the situation. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team

  3. resolved Oct 08, 2026, 06:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2026

Performance issues on INST15EU instance

Detected by Pingoru
Jul 15, 2026, 12:01 PM UTC
Resolved
Jul 15, 2026, 12:49 PM UTC
Duration
47m
Affected: SysAid Europe (INST15EU - Ireland)
Timeline · 3 updates
  1. investigating Jul 15, 2026, 12:01 PM UTC

    We are currently investigating this incident.

  2. monitoring Jul 15, 2026, 12:06 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 15, 2026, 12:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 10, 2026

Monitoring - Service disruption affecting ticket management

Detected by Pingoru
Jul 10, 2026, 05:59 PM UTC
Resolved
Jul 10, 2026, 07:44 PM UTC
Duration
1h 44m
Affected: SysAid North America (INST03US - N. Virginia)SysAid North America (INST04US - N. Virginia)SysAid North America (INST05US - N. Virginia)SysAid North America (INST06US - N. Virginia)SysAid North America (INST07US - Oregon)SysAid North America (INST08US - Oregon)SysAid North America (INST09US - Oregon)SysAid North America (INST64US - N. Virginia)SysAid North America (INST67US - N. Virginia)SysAid North America (INST72US - Oregon)SysAid North America (INST74US - Oregon)SysAid North America (INST80CA - Canada)
Timeline · 4 updates
  1. investigating Jul 10, 2026, 05:59 PM UTC

    We are currently experiencing a service disruption affecting ticket management for some customers. The issue stems from an outage at a third-party infrastructure provider. The provider has implemented a fix and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected.

  2. monitoring Jul 10, 2026, 06:06 PM UTC

    The third-party provider has applied a fix, and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected.

  3. monitoring Jul 10, 2026, 06:18 PM UTC

    We are currently experiencing a service disruption affecting ticket management for some customers. The issue stems from an outage at a third-party infrastructure provider. The provider has implemented a fix and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected. In case of issues, please reach out to our Customer Care team.

  4. resolved Jul 10, 2026, 07:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 6, 2026

Service disruptions / Incoming Email Integration

Detected by Pingoru
Jul 06, 2026, 04:10 PM UTC
Resolved
Jul 06, 2026, 06:02 PM UTC
Duration
1h 51m
Affected: SysAid North America (INST67US - N. Virginia)
Timeline · 3 updates
  1. investigating Jul 06, 2026, 04:10 PM UTC

    We are currently investigating this incident.

  2. monitoring Jul 06, 2026, 04:26 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 06, 2026, 06:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 23, 2026

Degraded Performance on EU Instances

Detected by Pingoru
Mar 23, 2026, 10:34 AM UTC
Resolved
Mar 23, 2026, 10:34 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 23, 2026, 10:34 AM UTC

    Type: Incident Duration: 32 minutes Affected Components: INST15EU, INST16EU, INST21EU, INST19EU, , INST17EU, INST18EU, Europe → Mar 23, 10:34:33 GMT+0 - Investigating - We are currently investigating this incident. Mar 23, 10:37:58 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 23, 11:06:03 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor March 11, 2026

Service disruptions for US instances

Detected by Pingoru
Mar 11, 2026, 05:19 PM UTC
Resolved
Mar 11, 2026, 05:19 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 11, 2026, 05:19 PM UTC

    Type: Incident Duration: 52 minutes Affected Components: INST04US, INST08US, INST05US, INST06US, INST67US, , INST73US, INST74US, INST09US, INST64US, INST03US, INST07US, INST72US, North America → Mar 11, 17:19:53 GMT+0 - Investigating - Our team is currently investigating a service disruption. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Mar 11, 17:33:41 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 11, 18:12:10 GMT+0 - Resolved - The issue affecting the service has been resolved and normal functionality has been restored The team will continue to monitor the platform to ensure continued stability Thank you for your patience and cooperation

Read the full incident report →

Minor March 6, 2026

Performance issues on INST04US instance

Detected by Pingoru
Mar 06, 2026, 04:30 PM UTC
Resolved
Mar 06, 2026, 04:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 06, 2026, 04:30 PM UTC

    Type: Incident Duration: 40 minutes Affected Components: INST04US Mar 6, 16:30:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 6, 17:10:04 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor February 24, 2026

Service disruptions for Spaces clients

Detected by Pingoru
Feb 24, 2026, 07:27 PM UTC
Resolved
Feb 24, 2026, 07:27 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 24, 2026, 07:27 PM UTC

    Type: Incident Duration: 30 minutes Affected Components: INST13AU Feb 24, 19:27:49 GMT+0 - Identified - Our team has identified a service disruption for Spaces environments, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Feb 24, 19:32:49 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Spaces clients should have accesbility now Feb 24, 19:57:26 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions in regards to this event. Sincerely, The SysAid Team

Read the full incident report →

Minor February 16, 2026

Service disruptions / Performance degradation - Email Integration

Detected by Pingoru
Feb 16, 2026, 11:58 AM UTC
Resolved
Feb 16, 2026, 11:58 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 16, 2026, 11:58 AM UTC

    Type: Incident Duration: 36 minutes Affected Components: INST15EU, INST04US, INST80CA, INST08US, INST16EU, INST05US, INST06US, INST67US, INST21EU, INST19EU, INST13AU, INST73US, INST74US, INST09US, INST64US, INST03US, INST17EU, INST07US, INST72US, INST18EU Feb 16, 11:58:25 GMT+0 - Identified - Our team has identified a service disruption / performance degradation regarding Email integration, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Feb 16, 12:34:48 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team

Read the full incident report →

Minor November 18, 2025

Performance degradation detected on INST67US and INST06US.

Detected by Pingoru
Nov 18, 2025, 08:59 PM UTC
Resolved
Nov 18, 2025, 08:59 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 18, 2025, 08:59 PM UTC

    Type: Incident Duration: 56 minutes Nov 18, 20:59:24 GMT+0 - Investigating - We are currently investigating this incident. Nov 18, 21:22:52 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 18, 21:55:02 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team

Read the full incident report →