Switchio incident

Unplanned Outage of OTP Acquiring Host

Critical Resolved View vendor source →

Switchio experienced a critical incident on September 15, 2026 affecting OTP Acquiring Host, lasting 19h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 11:27 AM UTC
Resolved
Sep 16, 2026, 06:29 AM UTC
Duration
19h 1m
Detected by Pingoru
Sep 15, 2026, 11:27 AM UTC

Affected components

OTP Acquiring Host

Update timeline

  1. investigating Sep 15, 2026, 11:27 AM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-968376

  2. monitoring Sep 15, 2026, 12:07 PM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Sep 16, 2026, 06:29 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Sep 21, 2026, 09:23 AM UTC

    Outage was outside of Switchio [infrastrukture. It|http://infrastrukture.It] was an issue with internet connectivity.The outage was from 13:27 to 13:42