SurePrep incident

SafeSend Service Disruption – Error Uploading Documents

Notice Resolved View vendor source →

SurePrep experienced a notice incident on October 14, 2026 affecting SafeSend Returns, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 11:00 PM UTC
Resolved
Oct 15, 2026, 02:10 AM UTC
Duration
3h 9m
Detected by Pingoru
Oct 14, 2026, 11:00 PM UTC

Affected components

SafeSend Returns

Update timeline

  1. monitoring Oct 14, 2026, 11:00 PM UTC

    We have implemented a fix that restored performance when downloading documents within SafeSend One. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved. We will provide another update as soon as we have more information.

  2. resolved Oct 15, 2026, 02:10 AM UTC

    Our metrics and internal testing continue to indicate the ability to download documents within SafeSend One remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.