SpinTel experienced a major incident on September 14, 2026, lasting 26m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 14, 2026, 09:28 AM UTC
Earlier this evening, we detected an unusually high volume of traffic affecting services across our network. Mitigation measures were put in place to prevent this traffic from causing further disruption. The issue has now been resolved, and services are returning to normal. We will continue to monitor the network closely and provide further updates if required. If your service is still offline, please power off your modem for 1 minute, then turn it back on and allow a few minutes for it to reconnect. If your service remains offline after restarting your modem, please contact our support team via live chat on our website or call 13 22 10.
- resolved Sep 14, 2026, 09:55 AM UTC
We've now resolved the incident. Thanks for your patience.