Sparrow Outage History

Sparrow is up right now

Pingoru has recorded 6 incidents for Sparrow: 4 in the last 12 months and 1 in the last 90 days.

Source: sparrowstatus.com

6incidents recorded
4last 12 months
1last 90 days
45 minutestypical duration

Incidents, newest first

Notice October 13, 2026 Login issues reported 10m Sparrow Platform

Started Oct 13, 2026, 10:07 PM UTC· resolved Oct 13, 2026, 10:18 PM UTC

  1. investigating Oct 13, 2026, 10:07 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 13, 2026, 10:17 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 13, 2026, 10:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 17, 2026 There is an issue with our service provider 1h 8m Sparrow Platform

Started Jul 17, 2026, 04:01 PM UTC· resolved Jul 17, 2026, 05:09 PM UTC

  1. investigating Jul 17, 2026, 04:01 PM UTC

    We are experiencing intermittent issues as a result of an incident with one of our service providers: https://www.cloudflarestatus.com/

  2. resolved Jul 17, 2026, 05:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 11, 2026 Payroll reports not downloading from dashboard 1h 40m Sparrow Platform

Started May 11, 2026, 09:23 PM UTC· resolved May 11, 2026, 11:04 PM UTC

  1. identified May 11, 2026, 09:23 PM UTC

    We've received reports of customers not being able to download payroll reports from the dashboard. Our team is currently working on an immediate fix.

  2. resolved May 11, 2026, 11:04 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor June 10, 2025 Issues with our serving platform Heroku 1d 5h Sparrow Platform

Started Jun 10, 2025, 08:30 AM UTC· resolved Jun 11, 2025, 02:02 PM UTC

  1. monitoring Jun 10, 2025, 09:25 PM UTC

    We are seeing alerts for issues with certain actions on our platform.

  2. identified Jun 10, 2025, 09:29 PM UTC

    We have diagnosed the root cause to be an outage on Heroku (our serving platform). This outage is resulting in errors when a new leave is created, preventing the leave from being added. We are closely monitoring Salesforce's updates on resolving the issue (https://status.salesforce.com/generalmessages/10001540). In the meantime, we expect the rest of the Sparrow application to continue working.

  3. monitoring Jun 10, 2025, 09:31 PM UTC

    Heroku's functionality has recovered and adding leaves should work now. We will be contacting the affecting customers with next steps. We are continuing to monitor this until Salesforce full resolves the underlying incident: https://status.salesforce.com/generalmessages/10001540

  4. monitoring Jun 11, 2025, 02:26 AM UTC

    Salesforce reports that the outage is mostly resolved and we have confirmed our application is fully operational now. We'll continue to monitor the situation until Salesforce closes the incident.

  5. resolved Jun 11, 2025, 02:02 PM UTC

    The Heroku issue is now fully resolved: https://status.salesforce.com/generalmessages/10001540

Read the full incident report →