Soundmap Outage History
Soundmap degraded · 1 long-running issue View live status →Pingoru has recorded 6 incidents for Soundmap: 1 in the last 12 months and 0 in the last 90 days.
Incidents, newest first
Minor October 10, 2025 Search Issues :( 34d 2h Search, New Music, Artist Gem Prices
Started Oct 10, 2025, 07:34 PM UTC· resolved Nov 13, 2025, 09:54 PM UTC
- investigating Oct 10, 2025, 07:34 PM UTC
We are currently investigating this issue.
- monitoring Oct 11, 2025, 01:46 AM UTC
Deployed a long-term fix for gem prices!! Still working on new music
- monitoring Oct 12, 2025, 02:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 13, 2025, 09:54 PM UTC
This incident has been resolved.
Notice October 9, 2025 Artist Data Issue 19h 7m New Music, Artist Gem Prices
Started Oct 09, 2025, 07:37 PM UTC· resolved Oct 10, 2025, 02:45 PM UTC
- investigating Oct 09, 2025, 07:37 PM UTC
We are currently investigating this issue.
- monitoring Oct 09, 2025, 09:42 PM UTC
We have deployed a patch that should get artist gem prices and new music back up. Please note that this is a quick patch instead of a long term fix. We are monitoring and we'll continue to work on the long term fundamental fix.
- resolved Oct 10, 2025, 02:45 PM UTC
We implemented a fix specifically for artist gem price issues, so even if we run into other metadata issues, gem prices won't be impacted.
Notice October 9, 2025 Artist Data Import Issue –
Started Oct 09, 2025, 07:34 PM UTC· resolved Oct 09, 2025, 07:34 PM UTC
- resolved Oct 09, 2025, 07:34 PM UTC
We are currently investigating this issue.
Notice October 9, 2025 Search Issue in Trade, Fav Artist, Quest, and Gem Shop 19h 10m Search
Started Oct 09, 2025, 07:33 PM UTC· resolved Oct 10, 2025, 02:44 PM UTC
- identified Oct 09, 2025, 07:33 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 09, 2025, 09:42 PM UTC
We have deployed a patch for search. Please note that this is a quick patch instead of a long term fix. We are monitoring and we'll continue to work on the long term fundamental fix.
- monitoring Oct 09, 2025, 10:41 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 10, 2025, 02:44 PM UTC
Temporarily resolving this incident. We are pushing out more search related fixes today!
Notice October 8, 2025 This is an example incident 10m
Started Oct 08, 2025, 07:29 PM UTC· resolved Oct 08, 2025, 07:39 PM UTC
- monitoring Oct 08, 2025, 07:29 PM UTC
Let your users know once a fix is in place, and keep communication clear and precise.
- identified Oct 08, 2025, 07:35 PM UTC
As you continue to work through the incident, update your customers frequently.
- resolved Oct 08, 2025, 07:39 PM UTC
Empathize with those affected and let them know everything is operating as normal.
- investigating Oct 08, 2025, 08:05 PM UTC
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.