Solidgate incident

Delays in subscription processing, webhook delivery, and order visibility in Hub

Minor Resolved View vendor source →

Solidgate experienced a minor incident on September 11, 2026 affecting Subscription Service and Webhook, lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2026, 01:28 PM UTC
Resolved
Sep 11, 2026, 05:53 PM UTC
Duration
4h 25m
Detected by Pingoru
Sep 11, 2026, 01:28 PM UTC

Affected components

Subscription ServiceWebhook

Update timeline

  1. investigating Sep 11, 2026, 01:28 PM UTC

    We're experiencing delays in subscription payment processing and webhook delivery. No subscription payments are missed, but processing times are longer than usual. Our team is actively working on resolving this as quickly as possible. We will post an update shortly.

  2. monitoring Sep 11, 2026, 02:36 PM UTC

    The issue has been resolved, and all operations are now processing normally. We are continuing to monitor the system closely to ensure ongoing stability.

  3. monitoring Sep 11, 2026, 02:43 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 11, 2026, 05:53 PM UTC

    This incident has been resolved.