Solaris Outage History

Started Mar 05, 2025, 02:16 PM UTC· resolved Mar 05, 2025, 05:31 PM UTC

1. investigating Mar 05, 2025, 02:16 PM UTC

   An unplanned full outage has been identified to be impact SEPA Instant transfers, as of 5th of March 2024 14:40 CET at TIPS which are impacting Incoming and outgoing transactions. ECB Reference Link: https://www.ecb.europa.eu/paym/target/html/tips_history.en.html Partner / Customer Impact: • For Outgoing SEPA Instant transfers -> Transactions are still accepted from our endpoints yet there will be a delay on settlement due to the TIPS outage. Partners are advised to inform customers to use normal SEPA as an alternative. • For Incoming SEPA Instant transfers -> Due the outage transactions are not being received from sender Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

2. monitoring Mar 05, 2025, 03:41 PM UTC

   An unplanned full outage has been identified to be impact SEPA Instant transfers, as of 5th of March 2024 14:40 CET at TIPS which are impacting Incoming and outgoing transactions. ECB Reference Link: https://www.ecb.europa.eu/paym/target/html/tips_history.en.html Partner / Customer Impact: • For Outgoing SEPA Instant transfers -> Transactions are still accepted from our endpoints yet there will be a delay on settlement due to the TIPS outage. Partners are advised to inform customers to use normal SEPA as an alternative. • For Incoming SEPA Instant transfers -> Due the outage transactions are not being received from sender Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

3. resolved Mar 05, 2025, 05:31 PM UTC

   This incident has been resolved.

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Started Feb 27, 2025, 01:23 PM UTC· resolved Mar 03, 2025, 09:49 AM UTC

1. investigating Feb 27, 2025, 01:23 PM UTC

   We would like to inform you of an ongoing issue with Bundesbank (German Central Bank) affecting SEPA and T2 services. Due to this disruption, customers may experience slight delays in processing incoming and outgoing SEPA payments. This issue impacts all banks within the scheme, not just Solaris. Please note that Solaris SEPA API endpoints are functioning as expected; however, transactions will be delayed due to the outage at Bundesbank. Partner Impact: Partners may receive an increase number in customer inquiries related to delay in Incoming & Outgoing SEPA payment processing. Customer Impact: Customers may experience delays in processing Incoming & Outgoing SEPA Transfer during the outage. Impacted Endpoints: • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/#what-is-sepa https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-credit-transfer/ https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-direct-debit-transfer/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform

2. investigating Feb 27, 2025, 03:27 PM UTC

   We would like to inform you of an ongoing issue with Bundesbank (German Central Bank) affecting SEPA and T2 services. Due to this disruption, customers may experience slight delays in processing incoming and outgoing SEPA payments. This issue impacts all banks within the scheme, not just Solaris. Additionally, there is an ongoing TIPS outage at the European Central Bank (ECB), which is impacting SEPA Instant Payments, leading to potential timeouts or rejected transactions. Please note that Solaris SEPA API endpoints are functioning as expected; however, transactions will be delayed due to the outage at Bundesbank. Partner Impact: Partners may receive an increase number in customer inquiries related to delay in Incoming & Outgoing SEPA payment processing. Customer Impact: Customers may experience delays in processing Incoming & Outgoing SEPA Transfer during the outage. Impacted Endpoints: • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/#what-is-sepa https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-credit-transfer/ https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-direct-debit-transfer/ https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform

3. monitoring Feb 27, 2025, 07:00 PM UTC

   We wanted to update you on the recent issue impacting SEPA payment processing. Issue has been successfully mitigated. However, please be advised that some customers may still experience slight delays in processing incoming and outgoing SEPA payments as we fully return to normal operation. Partner Impact: Partners may receive an increase number in customer inquiries related to delay in Incoming & Outgoing SEPA payment processing. Customer Impact: Customers may experience delays in processing Incoming & Outgoing SEPA Transfer during the outage. Impacted Endpoints: • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/#what-is-sepa https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-credit-transfer/ https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-direct-debit-transfer/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform

4. resolved Mar 03, 2025, 09:49 AM UTC

   We would like to provide an update for an issue with Bundesbank (German Central Bank) affecting SEPA and T2 services. Due to this disruption, customers may experience slight delays in processing incoming and outgoing SEPA payments. This issue impacts all banks within the scheme, not just Solaris. The incident has been resolved and services are back to normal. Please note that Solaris SEPA API endpoints are functioning as expected; however, transactions will be delayed due to the outage at Bundesbank. Partner Impact: Partners may receive an increase number in customer inquiries related to delay in Incoming & Outgoing SEPA payment processing. Customer Impact: Customers may experience delays in processing Incoming & Outgoing SEPA Transfer during the outage. Impacted Endpoints: • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/#what-is-sepa https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-credit-transfer/ https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-direct-debit-transfer/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform

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Started Feb 12, 2025, 04:10 PM UTC· resolved Feb 12, 2025, 04:10 PM UTC

1. resolved Feb 12, 2025, 04:10 PM UTC

   We identified an issue where SEPA Credit transfers to Spanish IBANs were failing. Our team immediately identified the bug and has now successfully implemented a fix. The issue has been resolved, and SEPA Credit transfers to Spanish IBANs should now be processing as expected. Partner Impact: • Partners would have seen a significant decline in SEPA_CREDIT_TRANSFER to Spanish IBANs Customer Impact: • Customers would have experienced failures when performing SEPA Credit Transfers. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/ In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

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Started Jan 29, 2025, 11:02 PM UTC· resolved Jan 30, 2025, 12:29 AM UTC

1. identified Jan 29, 2025, 11:02 PM UTC

   An unplanned Partial Outage for POST Virtual Card Requests - GET CVC API Services has been identified. We are working to restore the impacted services as soon as possible with our Card Processing Provider. Partner Impact: • POST /v1/cards/{id}/virtual_card_requests would returning increased 5xx errors intermittently. 2XXs are still being returned after a few retries Customer Impact: • Customers attempting to obtain card CVC details may be presented with a generic error message intermittently, in the mobile or web applications Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests. (Please note that other downstream API dependencies on this endpoint may be also affected) API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

2. resolved Jan 30, 2025, 12:29 AM UTC

   The Unplanned Partial Outage for POST Virtual Card Requests - GET CVC API Services has been resolved by our Card Processing provider and services have been monitored to ensure everything is being processed under normal parameters. No further updates will be provided regarding this incident. Partner Impact Resolution: • POST /v1/cards/{id}/virtual_card_requests would no longer return increased 5XXs errors Customer Impact Resolution: • Customers attempting to obtain card CVC details will no longer be presented with a generic error message intermittently, in the mobile or web applications Disclaimer: Actual customer impact may vary, depending on each Partner's implementation Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

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Started Nov 01, 2024, 09:06 AM UTC· resolved Nov 02, 2024, 03:18 AM UTC

1. investigating Nov 01, 2024, 09:06 AM UTC

   We encountered an ongoing with issue SEPA Instant Incoming & Outgoing transactions resulting in unsuccessful transactions. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this may cause In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

2. identified Nov 01, 2024, 09:36 AM UTC

   We encountered an ongoing with issue SEPA Instant Incoming & Outgoing transactions resulting in unsuccessful transactions. We verified this issue internally and with our provider and found an issue where TIPS is currently facing an incident impacting the settlement of instant payments and liquidity transfers between TIPS and other services. We will keep you posted regarding any further updates. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this may cause In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

3. monitoring Nov 01, 2024, 10:54 AM UTC

   For the encountered an ongoing with issue SEPA Instant Incoming & Outgoing transactions resulting in unsuccessful transactions. We verified this issue internally and with our provider and found an issue where TIPS is currently facing an incident impacting the settlement of instant payments and liquidity transfers between TIPS and other services. A fix has been implemented by TIPS and Transactions are being monitored in order to ensure all operations are running within normal service levels. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this may cause In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

4. resolved Nov 02, 2024, 03:18 AM UTC

   For the encountered an ongoing with issue SEPA Instant Incoming & Outgoing transactions resulting in unsuccessful transactions. We verified this issue internally and with our provider and found an issue where TIPS is currently facing an incident impacting the settlement of instant payments and liquidity transfers between TIPS and other services. A fix has been implemented by TIPS and Transactions are running within normal service levels. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this may cause In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

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