SmartTech experienced a major incident on September 4, 2026 affecting Creating and editing lessons and Delivering lessons and 1 more component, lasting 10h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Creating and editing lessonsDelivering lessonsStudents joining live lessons
Update timeline
- monitoring Sep 04, 2026, 03:51 PM UTC
we have had a connectivity issue to one of our Firebase shards that has affected the ability of users to start new sessions and editing lessons which should be resolved now. We remain monitoring the situation to confirm that the incident doesn't reproduce again.
- resolved Sep 05, 2026, 01:59 AM UTC
This incident has been resolved.