Servers Australia Outage History
Servers Australia is up right nowPingoru has recorded 49 incidents for Servers Australia: 34 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 36 of 720 (5%) |
| May 2026 | 5 | 88 of 744 (12%) |
| June 2026 | 2 | 119 of 720 (17%) |
| July 2026 | 2 | 39 of 744 (5%) |
| August 2026 | 1 | 9 of 744 (1%) |
| September 2026 | 5 | 46 of 720 (6%) |
| October 2026 | 2 | 90 of 591 (15%) |
Incidents, newest first
Notice December 9, 2025 Equinix PE2 - Reduced transit redundancy 2h 55m Network, Perth, Equinix PE2
Started Dec 09, 2025, 03:19 AM UTC· resolved Dec 09, 2025, 06:14 AM UTC
- monitoring Dec 09, 2025, 03:19 AM UTC
Engineers have identified an optical module in a pre-failure state and are working with technicians to replace the module. The module being replaced is used to connect to one of our upstream transit providers. No interruption to service is expected, though redundancy will be reduced until this work is completed. We will provide further updates as available, and set this status to resolved when work is concluded.
- resolved Dec 09, 2025, 06:14 AM UTC
Whilst replacing the optic the technician inadvertently caused an interruption to traffic for services within Equinix PE2. We have resolved the connectivity issue and postponed additional works regarding this module replacement. The approximate window was between 05:39:05 and 05:46:00 UTC +0. If you experienced any issues during this period or have any questions, please get in contact with our Support team.
Major December 1, 2025 VCD login page unavailable 3h 42m Virtual Data Centre (VDC)
Started Dec 01, 2025, 07:17 AM UTC· resolved Dec 01, 2025, 10:59 AM UTC
- investigating Dec 01, 2025, 07:17 AM UTC
We are currently investigating an issue where the VCD login page is unavailable. VMs running on the platform are online and unaffected. Further updates will be provided once validation is complete and services have been restarted if required.
- monitoring Dec 01, 2025, 07:32 AM UTC
The issue affecting the VCD login page has now been resolved and access has been restored. All services are operating normally, and we will continue to monitor the platform to ensure stability. VMs running on the platform were online and unaffected throughout the incident.
- resolved Dec 01, 2025, 10:59 AM UTC
The issue affecting the VCD login page has been resolved and access has been fully restored. All services have remained stable during the monitoring period, and the platform is now operating normally. VMs running on the platform were online and unaffected throughout the incident.
Notice November 26, 2025 Virtual Data Center - Loss of connectivity 3h 32m Private Cloud, Virtual Data Centre (VDC)
Started Nov 26, 2025, 05:12 AM UTC· resolved Nov 26, 2025, 08:44 AM UTC
- monitoring Nov 26, 2025, 05:12 AM UTC
We are aware of a networking issue that caused a temporary loss of connectivity to the VCD platform. This has been resolved, and our System Engineers and Networking team will continue to monitor.
- resolved Nov 26, 2025, 08:44 AM UTC
All connectivity issues have since been resolved earlier Wednesday afternoon, customers are advised to reach out to our Support team if they are still experiencing problems
Major November 21, 2025 MySAU.com.au is currently unavailable 2h 50m MySAU Customer Portal
Started Nov 21, 2025, 05:09 AM UTC· resolved Nov 21, 2025, 08:00 AM UTC
- investigating Nov 21, 2025, 05:09 AM UTC
We are currently aware that mysau.com.au is unavailable. Our engineering team is actively investigating the issue and working to restore service as quickly as possible. Further updates will be provided as soon as more information becomes available.
- monitoring Nov 21, 2025, 05:30 AM UTC
We are aware that mysau.com.au was previously unavailable. Our engineering team has implemented a fix, and the service is now restored. We are continuing to closely monitor the platform to ensure stability. Further updates will be provided if necessary.
- resolved Nov 21, 2025, 08:00 AM UTC
Our engineering team has implemented a fix, and the service has been fully restored. We have completed monitoring and can confirm the issue is now resolved. Thank you for your patience.
Major November 13, 2025 Equinix SY4 Rack 0107 Connectivity Issues 33m Sydney, Equinix SY4
Started Nov 13, 2025, 02:51 AM UTC· resolved Nov 13, 2025, 03:25 AM UTC
- investigating Nov 13, 2025, 02:51 AM UTC
We are aware of a connectivity issue occurring in Equinix SY4 affecting Rack 0107. Engineers are investigating the cause and will update as soon as possible
- investigating Nov 13, 2025, 02:56 AM UTC
We believe this issue relates to loss of power in the rack and have alerted the data centre provider to investigate further. We expect to have another update available in the next 15 minutes.
- identified Nov 13, 2025, 03:10 AM UTC
Equinix has identified the issue as a breaker trip. Further investigation will be performed and updates will be provided when possible.
- resolved Nov 13, 2025, 03:25 AM UTC
Power has been restored to Equinix SY4 - Rack 0107, and servers are back online. If you are experiencing any issues with your server and it is based in Rack 010,7 please raise a support case so our team can assist.
Minor November 5, 2025 NetApp Storage Unavailable 2h 18m Sydney, Cloud Servers, Network Storage
Started Nov 05, 2025, 03:48 PM UTC· resolved Nov 05, 2025, 06:06 PM UTC
- investigating Nov 05, 2025, 03:48 PM UTC
We are currently aware of a storage issue that is causing some cloud-based VPS platforms and other customer workloads to be offline or unavailable. The root cause has been identified, and remediation works have been put in place. Any customer with NetApp Storage workloads should restart their workloads to restore services.
- investigating Nov 05, 2025, 04:02 PM UTC
We are continuing to investigate this issue.
- identified Nov 05, 2025, 04:27 PM UTC
All VPS Services have been restoted
- monitoring Nov 05, 2025, 04:52 PM UTC
All NetApp Services have been restored. We are currently monitoring this with the Vendor and will update the status with any further actions if needed. If you are still experiencing issues, please raise a support case in the MySAU Portal for assistance.
- resolved Nov 05, 2025, 06:06 PM UTC
After working with the Vendor, this is now confirmed as resolved.
Notice November 4, 2025 Network Connectivity Issues 3h 34m Network, Private Cloud, Dedicated Servers, Cloud Servers and 4 more
Started Nov 04, 2025, 11:34 PM UTC· resolved Nov 05, 2025, 03:08 AM UTC
- monitoring Nov 04, 2025, 11:34 PM UTC
Servers Australia's networking infrastructure experienced an intermittent connectivity issue for 7 minutes starting at 10:22 AM. Services are restored, and our Network Engineers are continuing to monitor the situation.
- monitoring Nov 04, 2025, 11:59 PM UTC
A core switch in Equinix SY1 has reloaded. Customers with HA services would have remained online. Some customers may have experienced a small outage of less than 60 seconds while routing moved to another data center. Services within SY1 have been restored, and the Network team will continue to monitor core services in SY1.
- resolved Nov 05, 2025, 03:08 AM UTC
Our Network Engineers have reviewed and confirmed stability across our networking infrastructure. If you do encounter any issues or require any assistance, please raise a case via the MySAU portal or call us directly on 1300 788 862.
Minor September 9, 2025 MySAU.com.au - Connectivity issues 6h 22m MySAU Customer Portal
Started Sep 09, 2025, 01:53 AM UTC· resolved Sep 09, 2025, 08:16 AM UTC
- investigating Sep 09, 2025, 01:53 AM UTC
We are aware that our customer portal MySAU.com.au is currently unavailable. Our team is actively reviewing the issue and working to restore service as quickly as possible. We’ll provide further updates as more information becomes available. Thank you for your patience.
- monitoring Sep 09, 2025, 02:00 AM UTC
Our customer portal MySAU.com.au is now responding and reachable. We are continuing to monitor the service closely to ensure stability and will provide further updates if required.
- resolved Sep 09, 2025, 08:16 AM UTC
Monitoring indicates that the MySAU Portal is now stable. Our developers have confirmed this issue is now resolved.
Major July 29, 2025 vCloud Director Web UI inaccessible 9m Virtual Data Centre (VDC)
Started Jul 29, 2025, 09:56 PM UTC· resolved Jul 29, 2025, 10:06 PM UTC
- investigating Jul 29, 2025, 09:56 PM UTC
We are currently investigating an issue that has caused the vCloud Director web UI to be unreachable. All Virtual Data Centre workloads are unaffected and are currently running without issue.
- resolved Jul 29, 2025, 10:06 PM UTC
This incident is now resolved, the vCloud Director web UI is now accessible.
Major July 24, 2025 Degraded Cloud Services 1d 5h Cloud Servers
Started Jul 24, 2025, 12:11 AM UTC· resolved Jul 25, 2025, 06:10 AM UTC
- identified Jul 24, 2025, 12:11 AM UTC
Engineers are presently aware of connectivity issues affecting a handful of VMs on the Sydney Cloud Infrastructure. They are currently working to resolve the problem and affected systems should return online soon.
- identified Jul 24, 2025, 12:23 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 24, 2025, 02:07 AM UTC
The issue has been identified, mitigations have been put in place and we're closely monitoring services. If you are still experiencing issues please contact our support team and they'll be happy to assist.
- resolved Jul 25, 2025, 06:10 AM UTC
The connectivity issues impacting a subset of VMs in the Sydney Cloud Infrastructure have now been fully resolved. All affected systems are operating normally, and no further disruptions are expected. If you are still experiencing any issues, please contact our support team for assistance.
Major July 12, 2025 Support Case Creation 5d 1h MySAU Customer Portal
Started Jul 12, 2025, 12:45 AM UTC· resolved Jul 17, 2025, 02:17 AM UTC
- investigating Jul 12, 2025, 12:45 AM UTC
We've identified an issue preventing the creation of new support cases. Our team are investigating the issue now and hope to have it resolved shortly.
- monitoring Jul 12, 2025, 01:50 AM UTC
We've identified the issue and implemented a fix to resolve it. Case creation is working normally again.
- resolved Jul 17, 2025, 02:17 AM UTC
The fix has allowed case creation to operate without issue for some time. This is now considered resolved.
Major June 27, 2025 Network connectivity loss 6h 41m Private Cloud, Cloud Servers, Virtual Data Centre (VDC)
Started Jun 27, 2025, 08:12 AM UTC· resolved Jun 27, 2025, 02:53 PM UTC
- investigating Jun 27, 2025, 08:12 AM UTC
There are connectivity issues for certain customers on Cloud environments. Our System Engineering team and Networking team are currently investigating the cause in an attempt to rectify and restore connectivity.
- investigating Jun 27, 2025, 08:13 AM UTC
There are connectivity issues for certain customers on Cloud environments. Our System Engineering team and Networking team are currently investigating the cause in an attempt to rectify and restore connectivity.
- monitoring Jun 27, 2025, 08:23 AM UTC
Network Engineers identified a port channel in protection mode due to storm control in the network core. This happens to protect the network from unforeseen events. The device that caused the event has been isolated from the network, and the network has returned to normal operations. We will continue to monitor these services to ensure stability and connectivity are maintained.
- resolved Jun 27, 2025, 02:53 PM UTC
Services have been stable with no other incidents.
Notice June 18, 2025 UPS 1A Abnormal Output – Reduced Redundancy - Equinix BR1 7h 1m Brisbane, Equinix BR1
Started Jun 18, 2025, 06:27 AM UTC· resolved Jun 18, 2025, 01:29 PM UTC
- identified Jun 18, 2025, 06:27 AM UTC
Equinix has reported abnormal output voltages from Uninterruptible Power Supply (UPS) 1A at their BR1 facility. As a precaution, the UPS has been placed in bypass mode while vendor technicians investigate the issue. In the interim, load supply is being supported by on-site generators. There is no direct customer impact at this stage, however redundancy has been reduced. We are monitoring for further updates from Equinix and will update this status when possible.
- resolved Jun 18, 2025, 01:29 PM UTC
This incident has been resolved.
Notice May 28, 2025 Mechanical Disturbance - Equinix BR1 2h 29m Brisbane, Equinix BR1
Started May 28, 2025, 01:32 AM UTC· resolved May 28, 2025, 04:01 AM UTC
- investigating May 28, 2025, 01:32 AM UTC
We have been notified by Equinix of a mechanical disturbance in the BR1 facility, specifically affecting the Cooling Zone in “BR1 – Mechanical.” The event was reported at 11:20 AM local time on 28-05-2025. At this stage, we are not observing any impact to customer services. Environmental monitoring confirms that temperatures remain stable and within defined SLA thresholds. We are actively working with Equinix for further updates. The next update will be shared within approximately 2 hours, or sooner if new information becomes available.
- identified May 28, 2025, 02:13 AM UTC
Equinix IBX site staff reports that the site is still stable, with temperature and humidity levels all within SLA. The primary and secondary chillers are functioning properly; however, the third chiller is showing a lockout alarm on the BMS. A vendor is en-route with an arrival time of 15 minutes, and the current system redundancy level is at reduced redundancy N+.
- resolved May 28, 2025, 04:01 AM UTC
Equinix IBX site staff reports that Vendor completed works on site and reset the settings on systems, redundancy is now back to normal and the system is stable.
Notice May 21, 2025 SolusVM - Degraded Node 6h 10m Sydney, Cloud Servers
Started May 21, 2025, 11:20 PM UTC· resolved May 22, 2025, 05:30 AM UTC
- monitoring May 21, 2025, 11:20 PM UTC
A node hosting SolusVM Cloud Servers went offline temporarily. This has been brought back online, and all affected VMs have powered back on. We're looking into ways to prevent this in future. This incident did NOT impact Cloud Servers hosted on our VMware platform.
- monitoring May 21, 2025, 11:25 PM UTC
We are continuing to monitor for any further issues.
- resolved May 22, 2025, 05:30 AM UTC
This incident has been resolved.
Minor May 17, 2025 Switch problem - Equinix SY1 1d 11h Equinix SY1, Sydney, Network
Started May 17, 2025, 10:41 AM UTC· resolved May 18, 2025, 10:28 PM UTC
- investigating May 17, 2025, 10:41 AM UTC
Engineers have been alerted to an issue with a switching/routing device in the Equinix SY1 facility. We are currently investigating the situation and will provide further updates as available.
- monitoring May 17, 2025, 11:06 AM UTC
Engineers have identified the issue with the core switching stack in SY1. At 20:19 the core switch stack had a failed switch member, the stack failed over to a redundant stack member within about 90 seconds. We can confirm that the failed switch has now been rebooted and has recovered back into the stack. All customer workloads should have returned to normal. Our Network engineers will be monitoring the core to ensure stability before closing this status.
- resolved May 18, 2025, 10:28 PM UTC
This incident has been resolved.
Major May 7, 2025 Network Outage - SYD2 Data Center 17h 25m Sydney, Dedicated Servers, SYD2
Started May 07, 2025, 02:51 PM UTC· resolved May 08, 2025, 08:17 AM UTC
- investigating May 07, 2025, 02:51 PM UTC
We are currently experiencing a network outage at our SYD2 Data Center. Technicians are able to confirm customer servers are online but there is no external network access. We are working on the issue and will have an update as soon as possible.
- identified May 07, 2025, 03:14 PM UTC
Engineers have identified an issue with the data centre interconnects in the SYD2 facility. Technicians have been dispatched to the facility to investigate further. Further updates to follow.
- identified May 07, 2025, 03:20 PM UTC
Network engineers have arrived at the facility and are continuing to investigate the issue.
- identified May 07, 2025, 03:32 PM UTC
We have engaged our upstream providers for further investigation. The next update will be in 30 minutes.
- identified May 07, 2025, 04:13 PM UTC
The SYD2 data centre is connected to our Sydney network with dual diverse path fibre interconnects provided by separate infrastructure providers. At this time both paths are offline and we are working with both providers directly for updates and estimated time to restore.
- monitoring May 07, 2025, 04:37 PM UTC
At this time we can report that one path has been restored. Customer services are online. We are monitoring connectivity in and out of the data centre.
- monitoring May 07, 2025, 05:04 PM UTC
We are monitoring the data centre link and can see steady traffic flow and have confirmed that all customer services have been restored. Our engineers will continue to monitor services and the network. We are still working with our providers on restoring the diverse link, at this stage expect it to be operational by 5AM AEST.
- monitoring May 07, 2025, 05:13 PM UTC
We have confirmed that both paths to the SYD2 Data Center have now been restored. Our engineers will continue to monitor the network and provide updates as needed.
- resolved May 08, 2025, 08:17 AM UTC
Our monitoring continued throughout the day today. Both data centre interconnects have been stable and traffic is flowing normally. This incident will be marked as resolved.
Minor April 30, 2025 Phone System Disruption – Upstream Provider Issue 1d Phone Support
Started Apr 30, 2025, 02:00 AM UTC· resolved May 01, 2025, 02:16 AM UTC
- identified Apr 30, 2025, 02:00 AM UTC
We are currently experiencing disruptions with our phone systems due to issues with an upstream provider. If you are unable to reach us via phone, please submit a support case at MySAU.com.au for assistance.
- monitoring May 01, 2025, 01:21 AM UTC
All affected phone services have been restored, and we are actively monitoring system performance to ensure continued stability. If you have any further issues reaching Servers Australia by phone please raise a support case via the MySAU.com.au portal.
- resolved May 01, 2025, 02:16 AM UTC
This incident has been resolved.
Minor April 8, 2025 Wyong Data Center - Partial Outage - Rack A4 35m Sydney, Colocation, SYD2
Started Apr 08, 2025, 11:51 AM UTC· resolved Apr 08, 2025, 12:26 PM UTC
- investigating Apr 08, 2025, 11:51 AM UTC
Servers Australia is currently aware of an outage in our Wyong Data Centre. This outage is affecting customers in rack A4 only. A technician is in transit to the Data Centre and updates will follow.
- identified Apr 08, 2025, 12:05 PM UTC
The technician on-site has identified a power-related issue isolated to the A4 rack. Power has been restored to the rack, and services are back online. We will be monitoring the rack for the next 30 minutes.
- monitoring Apr 08, 2025, 12:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2025, 12:26 PM UTC
There was a faulty power supply in a server in Rack A4. The offending server has been pulled out of service and had its power supply replaced. All services have been restored.
Minor March 28, 2025 Mechanical Disturbance - Equinix SY1 40m Equinix SY1, Sydney
Started Mar 28, 2025, 12:07 PM UTC· resolved Mar 28, 2025, 12:47 PM UTC
- investigating Mar 28, 2025, 12:07 PM UTC
Equinix are investigating a Mechanical Disturbance at the SY1 facility. We are awaiting further correspondence from them on this issue and will update this status accordingly.
- resolved Mar 28, 2025, 12:47 PM UTC
Equinix IBX staff reports a fire alarm trip. NSW Fire Services arrived on site and isolated the fire panel. After investigating it was identified that the alarm was triggered due to a loss of pressure in the dry system. NSW fire has pressured the system. All systems have now returned to their operational state and no further issue has been reported.
Minor March 19, 2025 Reduced Redundancy - Equinix SY1 12h 29m Equinix SY1, Sydney, Colocation
Started Mar 19, 2025, 08:35 AM UTC· resolved Mar 19, 2025, 09:05 PM UTC
- investigating Mar 19, 2025, 08:35 AM UTC
Equinix are currently investigating a power disturbance with SY1-Generator-A1, SY1-Generator-A2, SY1-Generator-A3 & SY1-Generator-B1. No services are known to be impacted at this time. However, please contact us if you are experiencing any service impact thought to be related to this incident.
- identified Mar 19, 2025, 08:53 AM UTC
Equinix site staff reports that the HV breaker tripped on the utility side. Ausgrid is investigating, and Equinix are currently monitoring the power and cooling system.
- resolved Mar 19, 2025, 09:05 PM UTC
Equinix IBX site staff reports that the site is back to mains power. The substation had issues that caused the power outage. This issue is now resolved as of 19-March-2025 21:20 Site Local Time.