SendSafely had 7 outages in the last 2 years totaling 484h 44m of downtime — averaging 0.3 incidents per month.
There were 7 SendSafely outages since March 20, 2025 totaling 484h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.
SendSafely has identified an issue that is degrading the performance of audit log API retrieval and export to S3 buckets in the EU.
This incident has been resolved as of August 12th 2026 at 15:00 UTC.
SendSafely is experiencing database service degradation preventing some users from authenticating to the web portal.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some SendSafely services are being affected by the ongoing service outage at AWS. We are monitoring these services and will update when we know more.
This incident has been resolved.
We have received reports from customers that some of our Australian domains are being blocked due to a mistake in Google Safe Browsing. After thoroughly reviewing our sites and security configurations, we have confirmed that this is a false positive. This categorization by Google is an error. We have escalated this issue with Google as a matter of urgency. In the meantime, you can help by reporting this as a mistake directly to Google: To report as a mistake: 1.When you see the warning page, click “Details” at the bottom left. 2.Click “Let us know”. 3.Choose "This site is safe" and then press Submit. To bypass the warning and access the portal: 1.Click “Details”. 2.Select “Visit this unsafe site”. We will provide updates here as soon as more information is available.
We have heard back from Google that our site was reviewed and found to contain no issues and the warnings have been removed. All functionality has returned to normal. Our team will continue to work with Google to understand why the false positive occurred in case there is anything we can do to prevent similar future incidents from occurring We apologize for any inconvenience this has caused
SendSafely identified an issue with some packages that caused the packages to expire early. A fix has been released to resolve this, and the team is working to restore the correct state of packages.
All package's have been returned to the correct state.
SendSafely has identified an issue that is degrading the performance of certain backend services, including delivery of SendSafely Packages. We are working on a fix and expect to have these services fully restored soon.
Customers report a return to normal operation around 2:30 EST