Salesloft Outage History

Started Jan 28, 2026, 03:15 PM UTC· resolved Jan 28, 2026, 03:15 PM UTC

1. monitoring Jan 28, 2026, 03:15 PM UTC

   Jan 28, 10:15 EST Resolved - This incident is now considered resolved. Thank you for your patience Jan 28, 09:20 EST Update - This incident is now considered resolved. Thank you for your patience Jan 27, 10:00 EST Investigating - We are currently investigating reports that Salesforce extension buttons are not appearing as expected within the browser extension. Our engineering team is currently looking into the matter to restore full functionality.

Read the full incident report →

Started Jan 26, 2026, 09:33 PM UTC· resolved Jan 26, 2026, 09:33 PM UTC

1. monitoring Jan 26, 2026, 09:33 PM UTC

   Jan 26, 16:33 EST Completed - The scheduled maintenance has been completed. Jan 25, 17:49 EST Update - Analytics data has finished processing, and our Engineering team is continuing to monitor the system. We will resolve the event after 24 hours if no issues are reported. Jan 25, 13:51 EST Update - Dialer recordings are now available. Some analytics data is still being processed. Another update will be posted within the next 24 hours. Jan 24, 20:54 EST Verifying - The infrastructure migration for our US1 hosting environment is complete. All services have been restored. Some analytics data and dialer recordings older than 5 months are being processed. Another update will be posted within the next 24 hours. Jan 24, 11:23 EST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jan 24, 06:03 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 13, 11:56 EST Scheduled - We will be performing a critical infrastructure migration to upgrade our hosting environment. This maintenance will result in a temporary service interruption for the Salesloft platform. Maintenance Schedule: Customer hosted on the US1 Region: Saturday, January 24, 2026. [Starting at 6am EST for an ETA of 16 hours] During the maintenance window, the support portal will be unavailable. Please use [email protected] to report any issues. If you are trying to log into Salesloft please go to https://app.salesloft.com During this window, the Salesloft application will be unavailable. Email sending, open/click tracking, and CRM syncing will be paused and will resume automatically once maintenance is complete. Some integrations may be temporarily offline. Please reach out to support if you have any questions Customer Action: Customers utilizing IP allowlists must update their configurations with our new IP addresses prior to January 24, 2026 to ensure continued connectivity. If you are not utilzing allowlist for App access or other integrations, you may disregard. Please see our Help Article for the full list of new IP addresses. https://help.salesloft.com/s/article/Salesloft-Whitelist-Domains-and-Public-IP-Address

Read the full incident report →

Started Jan 20, 2026, 03:11 PM UTC· resolved Jan 20, 2026, 03:11 PM UTC

1. monitoring Jan 20, 2026, 03:11 PM UTC

   Jan 20, 10:11 EST Resolved - Our Engineers have deployed a fix that has resolved the issue with missing Zoom links in some calendar invites. Please refresh your browser to ensure the applied changes take effect. Jan 16, 09:53 EST Update - We are continuing to work on a fix for this issue. Jan 16, 09:53 EST Identified - Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates. Jan 15, 14:36 EST Investigating - We are investigating an issue with Zoom links not being automatically added to meeting invites booked through Salesloft meeting links. This seems to be impacting some of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

Read the full incident report →

Started Jan 12, 2026, 09:12 PM UTC· resolved Jan 12, 2026, 09:12 PM UTC

1. monitoring Jan 12, 2026, 09:12 PM UTC

   Jan 12, 16:12 EST Completed - The scheduled maintenance has been completed. Jan 11, 20:23 EST Verifying - All known issues are resolved. We will be conducting extra monitoring over the next 24 hours to ensure stability before closing this maintenance status post. Jan 11, 02:41 EST In progress - The infrastructure migration for our US2 hosting environment is complete. All services have been restored with the exception of analytics features, which our Engineering team is working to resolve. Jan 10, 18:08 EST Scheduled - We are performing a critical infrastructure migration to upgrade our hosting environment for our US2 Server. This work requires a temporary interruption of the Salesloft platform. Change: We have extended the maintenance window to allow additional time to complete the migration safely. New window: January 10, 6:00 PM – January 11, 2:00 AM (ET). We appreciate your patience and will provide progress updates on this page.

Read the full incident report →

Started Jan 11, 2026, 05:00 AM UTC· resolved Jan 11, 2026, 05:00 AM UTC

1. monitoring Jan 11, 2026, 05:00 AM UTC

   Jan 11, 00:00 EST Completed - The scheduled maintenance has been completed. Jan 10, 06:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 29, 08:39 EST Scheduled - We will be performing a critical infrastructure migration to upgrade our hosting environment. This maintenance will result in a temporary service interruption for the Salesloft platform. Maintenance Schedule: Window 1 (US2 Region): Saturday, January 10, 2026. [6:00 AM - 12:00 AM EST Sunday] Window 2 (US1 Region): Saturday, January 24, 2026. [6:00 AM - 6:00 PM EST] During these windows, the Salesloft application will be unavailable. Email sending, open/click tracking, and CRM syncing will be paused and will resume automatically once maintenance is complete. Customer Action: Customers utilizing IP allowlists must update their configurations with our new IP addresses prior to January 10, 2026 to ensure continued connectivity. Please see our Help Article for the full list of new IP addresses. https://help.salesloft.com/s/article/Salesloft-Whitelist-Domains-and-Public-IP-Address

Read the full incident report →

Started Dec 12, 2025, 10:53 PM UTC· resolved Dec 12, 2025, 10:53 PM UTC

1. monitoring Dec 12, 2025, 10:53 PM UTC

   Dec 12, 17:53 EST Resolved - This incident has been resolved. Thank you for your patience as we worked to address it. Dec 12, 14:20 EST Monitoring - A fix has been implemented, and customers are confirming that the errors triggered by clicking the Salesforce link icons are resolved. We will continue monitoring to ensure the issue remains fully resolved. Dec 11, 13:53 EST Identified - The Salesloft team has identified the root cause of this issue and is currently working on the fix. We will have more updates as this is correct. Thanks again for bearing with us while we work to address. Dec 11, 09:04 EST Update - The Salesloft team continues to investigate the root cause of this error. It is a top priority for the team, and we will post more updates as we work toward a permanent solution. Thank you for your continued patience while we investigate. Dec 8, 05:50 EST Investigating - We are currently investigating an issue affecting the Account and People pages in Salesloft. Users are encountering "Page Not Found" or "Page Doesn't Exist" errors when clicking the Salesforce icon to view the record in their CRM. Our engineering team is actively working to identify the root cause. We will provide another update as soon as we have more information.

Read the full incident report →

Started Dec 11, 2025, 09:04 AM UTC· resolved Dec 11, 2025, 09:04 AM UTC

1. monitoring Dec 11, 2025, 09:04 AM UTC

   Dec 11, 04:04 EST Resolved - The outstanding issue with Deals not loading for a certain subset of customers has been resolved. Dec 10, 16:40 EST Investigating - Our Engineers are investigating an issue where the Deals page is not loading. We will provide an update as soon as we have more information.

Read the full incident report →

Started Nov 20, 2025, 04:22 PM UTC· resolved Nov 20, 2025, 04:22 PM UTC

1. monitoring Nov 20, 2025, 04:22 PM UTC

   Nov 20, 11:22 EST Resolved - Our Engineers have deployed a fix for this issue and Zoom links should be auto-populating in meeting invites again. Please refresh your browser to ensure the applied changes take effect. Nov 17, 10:41 EST Identified - A subset of customers have reported that Zoom links are failing to auto-populate in calendar invites when booking meetings through Salesloft. Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates. In the meantime, affected users will need to manually add a Zoom link to their calendar invites.

Read the full incident report →

Started Nov 19, 2025, 01:24 PM UTC· resolved Nov 19, 2025, 01:24 PM UTC

1. monitoring Nov 19, 2025, 01:24 PM UTC

   Nov 19, 08:24 EST Resolved - This incident has been resolved. Nov 18, 09:45 EST Monitoring - The Cloudflare team has sent an update that a fix has been implemented and they believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. If your team is having trouble with SSO, please try again. Nov 18, 08:27 EST Identified - Salesloft is receiving reports from customers that the Global Cloudflare Outage is impacting some aspects of their Salesloft experience, including logging in via SSO and tracked links. We will continue to monitor Cloudflare's status page as their systems come back online. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Read the full incident report →

Started Nov 14, 2025, 07:19 PM UTC· resolved Nov 14, 2025, 07:19 PM UTC

1. monitoring Nov 14, 2025, 07:19 PM UTC

   Nov 14, 14:19 EST Resolved - This incident has been resolved. Sep 4, 19:51 EDT Investigating - The Trust site has been updated to include information regarding the latest with Drift being temporarily offline. https://trust.salesloft.com/?uid=Notice%3A+Drift+Temporarily+Offline+Effective+Friday%2C+September+5%2C+2025+at+6+a.m.+ET. Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident.

Read the full incident report →

Started Nov 12, 2025, 04:22 PM UTC· resolved Nov 12, 2025, 04:22 PM UTC

1. monitoring Nov 12, 2025, 04:22 PM UTC

   Nov 12, 11:22 EST Resolved - This incident has been resolved. Nov 11, 16:54 EST Monitoring - A fix was deployed to production around 4:00 PM Eastern, and new meetings are now recording and processing correctly. We’ve also added enhanced error reporting to help us detect and resolve similar issues more quickly in the future. Our team identified an issue that caused the Conversation Intelligence bot to join meetings but fail to capture audio, resulting in missed recordings. Please note that, due to the nature of the recording process, previously affected meetings cannot be recovered or reprocessed. We apologize for the disruption this may have caused. We are currently monitoring to ensure the issue has been fully resolved. Nov 11, 12:20 EST Investigating - We are currently investigating an issue where the Conversation Intelligence bot for Microsoft Teams successfully joins scheduled meetings, but the recording does not process as expected afterward. Impacted users may see an error message similar to: “Recording skipped: Recording has no audible words to be transcribed.” The issue appears to affect a subset of customers and meetings at this time. Our engineering team is actively investigating the root cause. We will provide an update as soon as we have more information.

Read the full incident report →

Started Oct 29, 2025, 10:57 PM UTC· resolved Oct 29, 2025, 10:57 PM UTC

1. monitoring Oct 29, 2025, 10:57 PM UTC

   Oct 29, 18:57 EDT Resolved - This incident has been resolved. Jul 16, 15:50 EDT Monitoring - Engineering can confirm that errors that have been causing this issue have dropped to almost zero. After testing we believe that customers are no longer experiencing this issue. We will continue to monitor to ensure stability. Thanks for your patience. Jul 16, 08:53 EDT Identified - We have identified an issue where error messages are being thrown erroneously by gmail in certain situations causing Salesloft to retry emails that have already been delivered, thus, resulting in duplicate email delivery. Engineering is working with Google to fix these erroneous errors and simultaneously, to create a work around to handle these errors without sending duplicate emails. This is a top priority. Please continue to monitor this Statuspage for updates. Jul 15, 09:51 EDT Investigating - The Salesloft team is investigating reports from a subset of customers who are seeing duplicate emails being sent. Reporting customers have noticed emails showing as “Failed to Send” in app in the Live Feed, but were actually sending twice when checking their Outbox / Sent Folder & Salesloft Email page. We are treating this with high urgency and will keep everyone updated on our progress for addressing the root cause.

Read the full incident report →

Started Oct 29, 2025, 10:57 PM UTC· resolved Oct 29, 2025, 10:57 PM UTC

1. monitoring Oct 29, 2025, 10:57 PM UTC

   Oct 29, 18:57 EDT Resolved - This incident has been resolved. Sep 7, 16:09 EDT Monitoring - The integration between the Salesloft platform and Salesforce is now restored. Salesforce users can once again leverage the full capabilities and integrations of the Salesloft platform with confidence. For more information, please see the latest update on our trust site. https://trust.salesloft.com/?uid=Update+on+Mandiant+Drift+and+Salesloft+Application+Investigations The Salesloft Customer Success team will be reaching out to you directly to help you with data reconciliation before we can re-enable your Salesforce sync. Once we connect with you, the restoration should be relatively quick. The step-by-step process for re-syncing your data and activities between Salesloft and Salesforce can be found in this help article. https://help.salesloft.com/s/article/Salesforce-Sync-Data-Remediation-Process-and-FAQ?language=en_US The security of your data and operations remains our highest priority, and we remain committed to providing a safe and secure platform for all users. Thank you for your patience during this time and for your continued partnership. For assistance, please contact Customer Support at help.salesloft.com. For ongoing updates, please subscribe to our trust site (trust.salesloft.com). Sep 3, 11:02 EDT Update - The Trust site has been updated to include Salesloft FAQs about Salesforce Interruption. https://trust.salesloft.com/?uid=Salesloft+FAQs+about+Salesforce+Interruption+%2810%3A10AM+ET%29 Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident Aug 29, 16:12 EDT Update - The Trust site has been updated to outline what is affected by the temporary disconnection of Salesloft from Salesforce and what is currently still available to users. https://trust.salesloft.com/?uid=Salesloft+Functionality+During+Temporary+SFDC+Disconnection+%282%3A30PM+ET%29 Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident Aug 29, 12:01 EDT Update - Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident ----- Can customers still use Salesloft? Customers can still use the Salesloft platform and browser extension for your day-to-day work. You can import contacts and leads into Salesloft and Cadences using a CSV file or directly through applications like ZoomInfo: - Have your Salesloft Admin confirm your team has access to import via CSV (https://help.salesloft.com/s/article/Manage-General-Settings?language=en_US#Available_Import_Options) - Import new People records via CSV https://help.salesloft.com/s/article/Import-People-from-a-CSV?language=en_US - Use the Salesloft email and phone functionality to continue your outreach https://watch.salesloft.com/watch/hVDR1PzUP7xTy9Fu16t4ht For more context, please watch this above tutorial video walkthrough of CSV Importing. Aug 28, 18:42 EDT Identified - Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident ----- Salesloft is currently responding to a security incident related to our Drift product. As a result of the incident, Salesforce has elected to temporarily disable all Salesloft integrations with Salesforce. Upon detecting the incident, Salesloft immediately took steps to secure our systems and contain and mitigate the incident. As part of those efforts, Salesloft engaged Mandiant and Coalition, two leading cybersecurity firms, to assist with a comprehensive investigation and remediation of the Drift incident, as well as verify the integrity of the Salesloft platform. Based on the investigation to date, there is no evidence of malicious activity detected in the Salesloft integrations related to the Drift incident. Additionally, at this time, there are no indications that the Salesloft integrations are compromised or at risk. A comprehensive investigation and confidence in the security of our operations is our top priority. We are working with Salesforce and our third-party partners to restore Salesloft integrations as soon as possible. Our focus remains on ensuring the integrity and security of our systems and your data. We will continue to provide updates as we have new information. Aug 28, 15:59 EDT Investigating - We are currently investigating reports of disconnects and sync errors between Salesloft and Salesforce. Thank you for the patience while we investigate this issue.

Read the full incident report →

Started Oct 21, 2025, 12:15 PM UTC· resolved Oct 21, 2025, 12:15 PM UTC

1. monitoring Oct 21, 2025, 12:15 PM UTC

   Oct 21, 08:15 EDT Resolved - This incident is now considered resolved. Thank you for your patience and understanding throughout. Oct 20, 09:46 EDT Monitoring - Earlier this morning, Drift was impacted by the global Amazon Web Services outage. This resulted in the inability to log in and/or navigate the Drift platform, including successfully sending and receiving messages. Systems have since improved, but users may still experience platform performance issues as AWS continues to recover. We will provide an update once systems have fully recovered.

Read the full incident report →

Started Oct 21, 2025, 10:48 AM UTC· resolved Oct 21, 2025, 10:48 AM UTC

1. monitoring Oct 21, 2025, 10:48 AM UTC

   Oct 21, 06:48 EDT Resolved - This incident is now considered resolved. Thank you for your patience and understanding throughout. Oct 20, 09:39 EDT Update - The Salesloft Dialer is still recovering from this morning's incident with AWS (Amazon Web Services). Salesloft users may still experience intermittent issues with the Dialer while our provider's scaling process continues. We are also currently seeing platform performance issues and slowness in other areas of Salesloft, which is related to the ongoing AWS incident. As AWS systems continue to recover, we anticipate that overall platform performance will improve alongside it. We will continue to monitor the situation and provide updates accordingly. Oct 20, 07:32 EDT Monitoring - Our provider, Twilio, has confirmed that they are starting to see partial recovery across their platform following the widespread AWS incident. They are now focused on scaling systems to manage the influx of traffic. As a result, Salesloft users may experience intermittent issues with the Salesloft Dialer while this scaling process continues. We will continue to monitor the recovery closely and will provide our next update once we have confirmation that everything has returned to normal. Thank you for your continued patience in this matter. Oct 20, 05:58 EDT Identified - We've confirmed that the service disruption impacting our dialer is due to a major, ongoing incident within the AWS (Amazon Web Services) infrastructure that is directly impacting our underlying dialer provider, Twilio. This is an extensive outage that's currently affecting numerous services globally. Twilio's engineering teams are actively implementing mitigation and restoration strategies alongside AWS. We are monitoring the situation closely and will continue to share updates here. You can also follow our provider's status page for more details: https://status.twilio.com/ Our sincere apologies for the delayed status update as our status page provider was also temporarily affected by this same incident, which prevented us from posting sooner.

Read the full incident report →

Started Oct 20, 2025, 08:00 AM UTC· resolved Oct 20, 2025, 08:00 AM UTC

1. resolved Oct 20, 2025, 01:46 PM UTC

   Due to a large-scale Amazon Web Services (AWS) outage that occurred, some users were temporarily unable to log into and access the Drift platform.

Read the full incident report →