Redis incident

Redis Cloud - Temporary connectivity issues to Admin console

Minor Resolved

Redis experienced a minor incident on April 1, 2026, lasting 4h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 02:32 PM UTC
Resolved
Apr 01, 2026, 07:20 PM UTC
Duration
4h 48m
Detected by Pingoru
Apr 01, 2026, 02:32 PM UTC

Update timeline

  1. monitoring Apr 01, 2026, 02:33 PM UTC

    We’re currently investigating issues with connecting to Redis Cloud admin console (cloud.redis.io). We will provide an update shortly. Your database’s connectivity is not affected. Until this event is fully mitigated, please submit any support requests via [email protected]. We appreciate your patience.

  2. monitoring Apr 01, 2026, 04:02 PM UTC

    We are continuing to investigate issues with connecting to the Redis Cloud admin console (cloud.redis.io). -Your database’s connectivity is not affected, but you may be unable to access Redis Cloud Console. Additionally, the REST API and Terraform transactions may be affected. -Until this event is fully mitigated, please submit any support requests via [email protected].

  3. monitoring Apr 01, 2026, 06:31 PM UTC

    We have identified the issues with connecting to the Redis Cloud admin console (cloud.redis.io) and are currently in the process of deploying corrective measures. We are actively working to restore full access as quickly as possible. -Your database’s connectivity is not affected, but you may be unable to access Redis Cloud Console. Additionally, the REST API and Terraform transactions may be affected. -Until this event is fully mitigated, please submit any support requests via [email protected].

  4. monitoring Apr 01, 2026, 07:11 PM UTC

    The issue has been fully resolved. Should you encounter any remaining issues, please contact our support team via our Support Portal(https://support.redislabs.com/hc/en-us/requests/new). Thank you for your patience.

  5. monitoring Apr 01, 2026, 07:11 PM UTC

    Incident is Resolved