Redis incident

Clusters – Instance Failure

Minor Resolved

Redis experienced a minor incident on May 10, 2026, lasting 4h 48m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2026, 10:53 AM UTC
Resolved
May 10, 2026, 03:41 PM UTC
Duration
4h 48m
Detected by Pingoru
May 10, 2026, 10:53 AM UTC

Update timeline

  1. monitoring May 10, 2026, 10:54 AM UTC

    We are experiencing an instance failure. This may affect resources that have the following pattern in their endpoint: c240

  2. monitoring May 10, 2026, 11:02 AM UTC

    We are experiencing an instance failure. This may affect resources that have the following pattern in their endpoint: c240

  3. monitoring May 10, 2026, 11:47 AM UTC

    Our teams continue to investigate the instance failure issue in order to resolve it. We will continue to update as we progress. Thank you for your continued patience.

  4. monitoring May 10, 2026, 01:27 PM UTC

    Our teams are still working on the instance failure issue in order to restore the service. Thank you for your patience.

  5. monitoring May 10, 2026, 02:44 PM UTC

    We have identified the issue and are currently working on the resolution steps. Thank you for your patience.

  6. monitoring May 10, 2026, 03:41 PM UTC

    The incident has been resolved. We will continue to monitor system performance to ensure ongoing stability. If you continue to experience any issues, please contact our support team for assistance.