Is PureSocial down?
Last checked 3m agoNo incidents right now.
PureSocial is operational right now. Last checked 3m ago; the most recent incident resolved 3d ago.
Real-time PureSocial status, recent outages, and incident history: pulled directly from PureSocial's official status page at puresocial.statuspage.io every 5 minutes. Pingoru tracks 21 PureSocial services and has captured 17 incidents in the last 90 days (100.00% uptime). Get email, Slack, Discord, or webhook alerts the moment PureSocial reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- WhatsApp Meta ChannelWhatsApp Sunshine Conversations ChannelWhatsApp 360 Dialog Channel
Timeline · 3 updates
- investigating · Oct 16, 2026, 05:27 PM UTC
The BSP is reporting degraded performance events, specifically: Some disruptions to messaging 360dialog WhatsApp Business API The BSP is currently working on the issue.
- investigating · Oct 16, 2026, 07:05 PM UTC
The BSP implemented a temporary solution and continues working with Meta.
- resolved · Oct 17, 2026, 06:28 PM UTC
Meta detected an unexpected change in messaging permissions that affected one of the BSP's applications. The situation has been resolved, and the service is currently functioning correctly.
Latest: Meta detected an unexpected change in messaging permissions that affected one of the BSP's applications. The situation has been resolved, and the service is currently functioning c…
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- Twitter Channel
Timeline · 5 updates
- investigating · Aug 23, 2026, 06:07 PM UTC
We are currently experiencing an issue where some X direct messages are not reaching PureSocial/Genesys. This behavior does not appear to affect all accounts. Based on checks performed so far, the root cause may be related to the X platform. The matter is still under investigation, and we will keep you updated on any relevant developments.
- monitoring · Aug 24, 2026, 11:23 PM UTC
; X implemented a fix to resolve the issue,
- monitoring · Aug 24, 2026, 11:35 PM UTC
We are continuing to monitor for any further issues.
- monitoring · Aug 24, 2026, 11:36 PM UTC
We are continuing to monitor for any further issues.
- resolved · Aug 26, 2026, 01:52 PM UTC
X informed us that they identified an error in a configuration applied to the PureSocial account; this error generated HTTP 503 responses during direct message (DM) queries and affected message delivery. According to the information provided by X, the issue occurred between August 21, 2026, at 23:04 UTC and August 24, 2026, at 16:08 UTC, at which point the necessary correction was made. The configuration has now been corrected by X.
Latest: X informed us that they identified an error in a configuration applied to the PureSocial account; this error generated HTTP 503 responses during direct message (DM) queries and aff…
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Incident record
Since October 2026 · Statuspage by Atlassian · 21 components checked every 5 minutesThe longest incident in the last year, 254 Interaction Processing Delays on March 30, 2026, ran for 12 days. 51 maintenance windows announced in the same period.
Most affected components, last 12 months
- WhatsApp 360 Dialog Channel7
- WhatsApp Meta Channel4
- WhatsApp Sunshine Conversations Channel4
- Twitter Channel2
- Instagram Feed1
Latest incidents
- Incidents involving degraded performance occur with the 360Dialog BSP.
The BSP is reporting degraded performance events, specifically: Some disruptions to messaging 360dialog WhatsApp Business API The BSP is currently working on…
- Issue with X Direct Messages
We are currently experiencing an issue where some X direct messages are not reaching PureSocial/Genesys. This behavior does not appear to affect all accounts.…
- Problems processing private messages on Channel X
We are currently experiencing issues processing private messages on Channel X (formerly Twitter). Our team is investigating the cause of this behavior to…
- Started Oct 16, 2026, 05:27 PM UTC · Resolved Oct 17, 2026, 06:28 PM UTC · 1d 1h
- Issue with X Direct Messages ResolvedStarted Aug 23, 2026, 06:07 PM UTC · Resolved Aug 26, 2026, 01:52 PM UTC · 2d 19h