PPRO incident

[External] Trustly | Revolut | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on October 20, 2026 affecting Trustly, lasting 5h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 10:29 AM UTC
Resolved
Oct 20, 2026, 03:59 PM UTC
Duration
5h 29m
Detected by Pingoru
Oct 20, 2026, 10:29 AM UTC

Affected components

Trustly

Update timeline

  1. identified Oct 20, 2026, 10:29 AM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  2. resolved Oct 20, 2026, 03:59 PM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.