PPRO incident

[External] BANCOMAT Pay | | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on October 17, 2026 affecting BANCOMAT Pay, lasting 2d 16h. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2026, 05:06 PM UTC
Resolved
Oct 20, 2026, 09:17 AM UTC
Duration
2d 16h
Detected by Pingoru
Oct 17, 2026, 05:06 PM UTC

Affected components

BANCOMAT Pay

Update timeline

  1. identified Oct 17, 2026, 05:06 PM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  2. monitoring Oct 20, 2026, 09:10 AM UTC

    The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of BANCOMAT Pay extensively to ensure that performance remains stable before we formally conclude this incident.

  3. resolved Oct 20, 2026, 09:17 AM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.