Philo incident

Video playback freezing on Roku G000x/H000x models

Minor Resolved

Philo experienced a minor incident on September 15, 2026 affecting Video, lasting 7d 2h. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 04:00 PM UTC
Resolved
Sep 22, 2026, 06:33 PM UTC
Duration
7d 2h
Detected by Pingoru
Sep 15, 2026, 04:00 PM UTC

Affected components

Video

Update timeline

  1. investigating Sep 15, 2026, 04:00 PM UTC

    We are currently investigating this incident.

  2. identified Sep 15, 2026, 05:05 PM UTC

    Roku has identified the error causing the spike in playback issues for the affected devices.