PayRetailers Outage History
PayRetailers degraded · 1 active incident View live status →Pingoru has recorded 136 incidents for PayRetailers: 136 in the last 12 months and 44 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 11 | 109 of 720 (15%) |
| May 2026 | 29 | 313 of 744 (42%) |
| June 2026 | 10 | 106 of 720 (15%) |
| July 2026 | 12 | 123 of 744 (16%) |
| August 2026 | 9 | 143 of 744 (19%) |
| September 2026 | 12 | 117 of 720 (16%) |
| October 2026 | 22 | 70 of 593 (12%) |
Incidents, newest first
Minor March 18, 2026 Brazil - Pix - Decrease in Payin and Payout Conversion Rates 54m Payins, Payouts
Started Mar 18, 2026, 07:48 PM UTC· resolved Mar 18, 2026, 08:43 PM UTC
- investigating Mar 18, 2026, 07:48 PM UTC
We would like to inform you that we have identified an incident with the Brazilian Central Bank system, that affect Pix both payin and payout. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- investigating Mar 18, 2026, 07:55 PM UTC
We are continuing to investigate this issue.
- resolved Mar 18, 2026, 08:43 PM UTC
This incident has been resolved.
Notice March 17, 2026 Colombia Nequi Decrease in Conversion Rates 5h 58m Payins
Started Mar 17, 2026, 09:06 AM UTC· resolved Mar 17, 2026, 03:05 PM UTC
- investigating Mar 17, 2026, 09:06 AM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- identified Mar 17, 2026, 02:38 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 17, 2026, 03:05 PM UTC
This incident has been resolved.
Minor March 16, 2026 Peru - Yape & Plin - Decrease in Conversion Rates 2h 38m Payins
Started Mar 16, 2026, 03:27 PM UTC· resolved Mar 16, 2026, 06:06 PM UTC
- investigating Mar 16, 2026, 03:27 PM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- monitoring Mar 16, 2026, 05:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 16, 2026, 06:06 PM UTC
This incident has been resolved.
Minor March 16, 2026 Chile - Webpay - Decrease in Conversion Rates 3h 30m Payins
Started Mar 16, 2026, 03:14 PM UTC· resolved Mar 16, 2026, 06:45 PM UTC
- investigating Mar 16, 2026, 03:14 PM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- monitoring Mar 16, 2026, 05:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 16, 2026, 06:45 PM UTC
This incident has been resolved.
Notice March 12, 2026 Argentina Payouts Decrease in Conversion Rates 27m Payouts
Started Mar 12, 2026, 12:54 AM UTC· resolved Mar 12, 2026, 01:21 AM UTC
- investigating Mar 12, 2026, 12:54 AM UTC
We are currently observing a lower-than-normal conversion rate for payouts to Argentina. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
- investigating Mar 12, 2026, 01:21 AM UTC
We are continuing to investigate this issue.
- resolved Mar 12, 2026, 01:21 AM UTC
This incident has been resolved.
Minor March 10, 2026 Brazil - Pix - Decrease in Conversion Rates 7h 23m Payins
Started Mar 10, 2026, 04:28 PM UTC· resolved Mar 10, 2026, 11:52 PM UTC
- investigating Mar 10, 2026, 04:28 PM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- identified Mar 10, 2026, 04:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 10, 2026, 05:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 10, 2026, 11:52 PM UTC
This incident has been resolved.
Notice March 7, 2026 Brazil Payouts Decrease in Conversion Rates 1h 39m Payouts
Started Mar 07, 2026, 12:51 AM UTC· resolved Mar 07, 2026, 02:30 AM UTC
- investigating Mar 07, 2026, 12:51 AM UTC
We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
- resolved Mar 07, 2026, 02:30 AM UTC
This incident has been resolved.
Notice March 5, 2026 Chile Payment Methods Decrease in Conversion Rates 7h 21m Payins
Started Mar 05, 2026, 08:50 AM UTC· resolved Mar 05, 2026, 04:12 PM UTC
- investigating Mar 05, 2026, 08:50 AM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- resolved Mar 05, 2026, 04:12 PM UTC
This incident has been resolved.
Minor February 13, 2026 Argentina - Payins incidence 21m Payins
Started Feb 13, 2026, 02:55 PM UTC· resolved Feb 13, 2026, 03:17 PM UTC
- investigating Feb 13, 2026, 02:55 PM UTC
We are currently experiencing an issue impacting payin processing for payment methods in Argentina. We are working actively to restore full functionality We will provide continuous updates and confirm once payins for this country are fully restored and stable.
- resolved Feb 13, 2026, 03:17 PM UTC
We would like to inform that this incidence is already solved and payins for Argentina are fully operational.
Minor February 7, 2026 Brazil - PIX - Payins & Payouts - Decrease in Conversion Rates 1h 20m Payins, Payouts
Started Feb 07, 2026, 03:02 PM UTC· resolved Feb 07, 2026, 04:23 PM UTC
- investigating Feb 07, 2026, 03:02 PM UTC
We would like to inform you that we have identified an incident with the Brazilian Central Bank system. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- identified Feb 07, 2026, 03:08 PM UTC
We have detected an incident involving the Brazilian Central Bank system that is leading to sporadic problems with payment processing for multiple banks.
- monitoring Feb 07, 2026, 04:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 07, 2026, 04:23 PM UTC
This incident has been resolved.
Critical February 6, 2026 Kenya - Payouts Critical Outage 15h 26m Payouts
Started Feb 06, 2026, 06:26 PM UTC· resolved Feb 07, 2026, 09:52 AM UTC
- investigating Feb 06, 2026, 06:26 PM UTC
We are observing a critical outage impacting payouts to this region. Preliminary investigation suggests the issue stems from an external banking-network dependencies beyond our infrastructure. Our internal systems remain stable, and we are actively engaging with our partners to expedite full recovery. Further updates will follow until payout processing returns to normal performance.
- resolved Feb 07, 2026, 09:52 AM UTC
This incident has been resolved.
Minor February 6, 2026 Ecuador - Payouts Decrease in Conversion Rates 20h 8m Payouts
Started Feb 06, 2026, 01:44 PM UTC· resolved Feb 07, 2026, 09:53 AM UTC
- investigating Feb 06, 2026, 01:44 PM UTC
We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
- identified Feb 06, 2026, 08:26 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 07, 2026, 09:53 AM UTC
This incident has been resolved.
Minor February 3, 2026 Brazil Payouts - Decrease in Convension Rates 1d 6h Payouts
Started Feb 03, 2026, 03:50 AM UTC· resolved Feb 04, 2026, 09:58 AM UTC
- investigating Feb 03, 2026, 03:50 AM UTC
We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
- identified Feb 04, 2026, 07:45 AM UTC
We have identified the cause of the decreased conversion rates. The issue is linked to external network conditions or partner-side processing behavior affecting a portion of transactions. Our systems continue to operate normally, and we are actively coordinating with the affected provider to mitigate the impact and restore optimal conversion levels. Further updates will be shared as remediation progresses.
- monitoring Feb 04, 2026, 09:34 AM UTC
We have implemented corrective actions in collaboration with our external partners, and conversion rates are showing signs of recovery. Our teams are currently monitoring system performance to ensure stability and confirm that normal conversion levels are fully restored. We will continue to observe the situation closely and will post a final update once the issue is confirmed resolved.
- resolved Feb 04, 2026, 09:58 AM UTC
This incident has been resolved.
Minor January 24, 2026 Brazil Boleto Rápido Critical Outage 2h 53m Payins
Started Jan 24, 2026, 12:56 PM UTC· resolved Jan 24, 2026, 03:50 PM UTC
- investigating Jan 24, 2026, 12:56 PM UTC
We are currently experiencing a critical outage impacting payin processing for this payment method. The disruption appears to originate from external network that is affecting transaction availability. Our systems are operational, and our teams are working closely with partners to restore full functionality as a top priority. We will provide continuous updates and confirm once payins for this method are fully restored and stable.
- identified Jan 24, 2026, 02:36 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 24, 2026, 03:50 PM UTC
This incident has been resolved.
Notice January 20, 2026 Argentina Mercado Pago Decrease in Conversion Rates 1h 43m Payins
Started Jan 20, 2026, 09:35 AM UTC· resolved Jan 20, 2026, 11:19 AM UTC
- investigating Jan 20, 2026, 09:35 AM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- resolved Jan 20, 2026, 11:19 AM UTC
This incident has been resolved.