Paubox Outage History
Paubox is up right nowPingoru has recorded 51 incidents for Paubox: 19 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 10 of 720 (1%) |
| May 2026 | 1 | 27 of 744 (4%) |
| June 2026 | 2 | 5 of 720 (1%) |
| July 2026 | 2 | 1 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 1 | 1 of 591 (0%) |
Incidents, newest first
Notice August 1, 2025 Intermittent mail delays 22m Outbound Security, Inbound Security
Started Aug 01, 2025, 12:47 PM UTC· resolved Aug 01, 2025, 01:10 PM UTC
- investigating Aug 01, 2025, 12:47 PM UTC
We are currently investigating this issue.
- monitoring Aug 01, 2025, 12:58 PM UTC
This issue has been resolved and we are monitoring
- resolved Aug 01, 2025, 01:10 PM UTC
This incident has been resolved.
Major July 17, 2025 Outbound email delays for Paubox Email API, Paubox SMTP API, Paubox Marketing. –
Started Jul 17, 2025, 11:30 AM UTC· resolved Jul 17, 2025, 11:30 AM UTC
- resolved Jul 18, 2025, 02:44 AM UTC
Email delays as a result of a specific service failure on mail server. Normal email delivery resumed on restart; remediation includes upgrading this service, upgrading our load balancing service, adding critical health alerts, and running regular internal incident drills.
Minor April 8, 2025 Some customers reporting mail delays on outbound mail 2h 6m Outbound Security
Started Apr 08, 2025, 06:53 PM UTC· resolved Apr 08, 2025, 09:00 PM UTC
- investigating Apr 08, 2025, 06:53 PM UTC
We are currently investigating this issue.
- identified Apr 08, 2025, 07:25 PM UTC
We have identified the issue and are working to correct it.
- monitoring Apr 08, 2025, 08:32 PM UTC
We are monitoring and see improvements in delivery times, resolution pending
- resolved Apr 08, 2025, 09:00 PM UTC
Functional mail flow has been restored.
Minor March 7, 2025 Some customers reporting mail delays on outbound email 1h 24m Outbound Security
Started Mar 07, 2025, 04:52 PM UTC· resolved Mar 07, 2025, 06:16 PM UTC
- identified Mar 07, 2025, 04:52 PM UTC
Some customers are reporting delays between 5-20 minutes. We have identified the issue and are working to correct it.
- monitoring Mar 07, 2025, 05:14 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Mar 07, 2025, 06:16 PM UTC
Functional mail flow has been restored.
Major March 5, 2025 Outbound mail delay reported by some customers 7h 44m Outbound Security
Started Mar 05, 2025, 04:58 PM UTC· resolved Mar 06, 2025, 12:42 AM UTC
- investigating Mar 05, 2025, 04:58 PM UTC
We are currently investigating a mail delay in excess of 10 minutes on our outbound servers.
- identified Mar 05, 2025, 05:58 PM UTC
While some customers report an outbound mail delay in excess of 60 minutes, we have identified the issue and are working on a solution. An additional report has been filed demonstrating ~10 minute delay on Email API.
- monitoring Mar 05, 2025, 07:10 PM UTC
We have resolved the root cause of the delay however it will take a few hours for queues to return to normal processing time. We apologize for the inconvenience.
- monitoring Mar 05, 2025, 08:23 PM UTC
Observing significant recovery in outbound queue sizes but delays will continue until they unspool. We will continue to monitor.
- monitoring Mar 05, 2025, 08:34 PM UTC
New email is flowing normally - email sent from ~11am et until ~3pm et is still unspooling.
- monitoring Mar 05, 2025, 10:36 PM UTC
Outbound queues are continuing to drop. We'll continue to monitor until deferred mail is delivered. If you see a "delivery status unknown" in your mail log - very likely it is caught in this delay. Logs should update automatically once queues clear.
- monitoring Mar 05, 2025, 10:36 PM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 05, 2025, 11:40 PM UTC
Queue sizes have been reduced 90%; monitoring is ongoing until we observe deferrals have resolved.
- resolved Mar 06, 2025, 12:42 AM UTC
Deferred mail has been delivered and the incident is now resolved.
Major October 31, 2024 Paubox Hosted Mail (Webmail) - Intermittent login issues 24m Hosted Mail
Started Oct 31, 2024, 10:16 PM UTC· resolved Oct 31, 2024, 10:40 PM UTC
- investigating Oct 31, 2024, 10:32 PM UTC
We are currently investigating issues logging into Paubox Hosted Mail (Webmail).
- resolved Oct 31, 2024, 10:43 PM UTC
The issue accessing Paubox Hosted Mail (Webmail) has been resolved.