Optimizely experienced a minor incident on September 8, 2026 affecting Analytics, lasting 21h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 08, 2026, 07:34 AM UTC
Customers using the CMP Analytics module may notice that analytics data for the past 4+ days is not visible in their dashboards. This is a display issue only — all data has been safely recorded and will be backfilled once the fix is deployed.
- monitoring Sep 08, 2026, 06:40 PM UTC
Analytics data should be visible in the CMP Analytics module. We are in an active monitoring phase to confirm full data restoration across all affected AWS stack customers. A final resolution update will be posted once monitoring is complete. If you are still not seeing analytics data, please contact our support team.
- resolved Sep 09, 2026, 05:12 AM UTC
The issue has been resolved.