OnSIP experienced a minor incident on March 5, 2026 affecting OnSIP network, lasting –. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 05, 2026, 12:40 PM UTC
We are aware of a possible problem with the OnSIP service. We are investigating and will update with details as soon as they are available.
- monitoring Mar 05, 2026, 12:40 PM UTC
We have had to take down our Polycom and Poly provisioning due to emergency maintenance. Polycom phones attempting to provision will fail. All other supported phone manufacturers should work as expected. Update 12/18/25 10:03 AM: We continue to work on the issue and expect to have the Polycom provisioning server back online within 24 hours.
- monitoring Mar 05, 2026, 12:40 PM UTC
We are currently experiencing an outage and customers may have difficulty making and receiving calls. Customers will also experience difficulty logging into app.onsip.com and the mobile app. Update: 2:12 PM Eastern. We are currently stable. We will be dispatching a team to do maintenance at 5pm Eastern and customers may experience instability while we do that work. Update: 2:42 PM. We have experienced a regression. You may not be able to log into app.onsip.com nor the web app. Update: 9:30 PM. We have corrected the issue which was causing the outage. We expect that everything should be resolved now. If you continue to experience issues, please contact our support team.