OnSign TV Outage History
OnSign TV is up right nowPingoru has recorded 3 incidents for OnSign TV: 3 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Minor September 29, 2026 Player Event Ingestion Delayed 1h 5m OnSign Platform
Started Sep 29, 2026, 05:44 PM UTC· resolved Sep 29, 2026, 06:50 PM UTC
- identified Sep 29, 2026, 05:44 PM UTC
An issue has been identified where player events are delayed and will not show up on reports or the player events list. We are working on fixing this and will provide more updates in 30 minutes.
- identified Sep 29, 2026, 06:24 PM UTC
The root issue has been solved. Event ingestion queue down 50% and we expect it to be cleared within the hour. Next update will be when our ingestion is caught up to realtime.
- resolved Sep 29, 2026, 06:50 PM UTC
The queue has been drained and events are being ingested in realtime. We'll keep monitoring as always to ensure the platform is working as expected.
Minor April 24, 2026 Player offline notifications delayed 3h 17m OnSign Platform
Started Apr 24, 2026, 02:55 PM UTC· resolved Apr 24, 2026, 06:12 PM UTC
- monitoring Apr 24, 2026, 02:55 PM UTC
We identified that player offline notifications messages were being held on our delivery queue for longer than expected. The incident started on April 24rd at 1AM UTC and the fix went live on April 24th at 3PM UTC. At the time the fix went live all valid offline notifications were sent, which may have caused a spike in emails received. We apologize for the issue and we'll keep monitoring it to make sure notifications don't get delayed again.
- resolved Apr 24, 2026, 06:12 PM UTC
This issue has been resolved and we'll keep monitoring the email queue to ensure no future notification is delayed.
Minor November 27, 2025 Players Unable to Download New Video Files –
Started Nov 27, 2025, 02:00 PM UTC· resolved Nov 27, 2025, 02:00 PM UTC
- resolved Nov 27, 2025, 03:49 PM UTC
Starting 2025-11-26 at 7PM UTC, some newly uploaded video files were not available to be downloaded by players. This resulted in an increased number of download errors in the player status page as well as the players failing to synchronize their content. Around 2% of players were affected. The issue has been solved and the players are now synchronized.