NetDocuments US experienced a minor incident on September 18, 2026 affecting Smartview, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2026, 03:56 PM UTC
We are currently investigating an issue with Smartview document previews and file details failing to load in the US Service. All other features of the Service are functioning normally. Opening documents directly via the web or through ndOffice is the recommended workaround to view documents until the issue is resolved. We will continue to update this post as more information is available. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/
- monitoring Sep 19, 2026, 03:27 AM UTC
We have remediated the issue affecting SmartView document previews in the US Service and are continuing to troubleshoot Azure connectivity with our third-party partners. We continue to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/
- resolved Sep 21, 2026, 04:30 PM UTC
The issue affecting SmartView document previews in the US Service has been resolved. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/