Neon One Outage History
Neon One is up right nowPingoru has recorded 51 incidents for Neon One: 26 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 4 | 51 of 720 (7%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 19 of 720 (3%) |
| October 2026 | 1 | 0 of 591 (0%) |
Incidents, newest first
Critical October 20, 2025 AWS US EAST 1 Data Center experiencing degraded functionality 15h 4m Neon Pay, Neon CRM, Arts People
Started Oct 20, 2025, 08:07 AM UTC· resolved Oct 20, 2025, 11:12 PM UTC
- identified Oct 20, 2025, 08:07 AM UTC
Due to our hosting provider experiencing problems, many of our services are currently down. We will monitor the situation and update status once resolved.
- identified Oct 20, 2025, 08:09 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 08:31 AM UTC
Latest update from AWS: Oct 20 1:26 AM PDT We can confirm significant error rates for requests made to the DynamoDB endpoint in the US-EAST-1 Region. This issue also affects other AWS Services in the US-EAST-1 Region as well. During this time, customers may be unable to create or update Support Cases. Engineers were immediately engaged and are actively working on both mitigating the issue, and fully understanding the root cause. We will continue to provide updates as we have more information to share, or by 2:00 AM.
- monitoring Oct 20, 2025, 08:46 AM UTC
AWS Services have returned and we will monitor
- monitoring Oct 20, 2025, 01:53 PM UTC
AWS (our hosting provider) continues to experience issues in rectifying services. Overall systems are operational, but we are seeing a delay in processing scheduled payments from Neon CRM and the ability to send scheduled emails has been impacted. We are continuing to investigate if there are other impacts to our applications and services due to this outage. Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 04:55 PM UTC
AWS (our hosting provider) continues to experience issues in rectifying services which is affecting key features in our system. Applications remain broadly operational, however key features remain non-functioning or degraded. We are continuing to investigate if any other systems are impacted by this AWS outage. Currently non-functioning: - Emails being sent from Neon CRM Degraded performance: - Utilizing editor with the Neon Websites to make edits or changes to your website Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 08:00 PM UTC
AWS (our hosting provider) has released a fix, but is still in the process of rolling it out to all of their infrastructure. As a result, we continue to experience issues in rectifying services which is affecting key features in our system. Applications remain broadly operational, however key features remain non-functioning or degraded. At this point, we believe we have identified all impacted features and services, and we will continue to provide updates as we regain functionality for the two areas below. Currently non-functioning: - Emails being sent from Neon CRM Degraded performance: - Utilizing editor with the Neon Websites to make edits or changes to your website Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 09:24 PM UTC
Amazon Web Services issues have been resolved, and Neon CRM's email services and Neon Websites editor are now operational. We are actively processing all delayed emails through a queue, and they are now sending in the order in which they were received. If you notice any unexpected email issues after 8 AM central tomorrow morning (Oct 21), please contact us at [email protected]. Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status
- resolved Oct 20, 2025, 11:12 PM UTC
Amazon Web Services issues have been resolved, and Neon CRM's email services and Neon Websites editor are fully operational. All delayed emails have now been sent. If you encounter any additional issues with emails please contact us at [email protected]. Thank you for your patience as our team worked with our partner to resolve this as quickly as possible. Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status
Minor October 10, 2025 Slowdown when accessing admin interface 27m
Started Oct 10, 2025, 03:04 PM UTC· resolved Oct 10, 2025, 03:32 PM UTC
- investigating Oct 10, 2025, 03:04 PM UTC
We are currently investigating an issue where customers on Neon Client Case Management may experience slowness when loading admin pages and reports.
- resolved Oct 10, 2025, 03:32 PM UTC
We identified the issue causing the slowdown and this incident has been resolved. Neon Client Case Management customers should see load times across the system operating as normal.
Notice October 6, 2025 Neon One Academy login failures 2h 39m Neon CRM, Neon Websites
Started Oct 06, 2025, 08:22 PM UTC· resolved Oct 06, 2025, 11:02 PM UTC
- investigating Oct 06, 2025, 08:22 PM UTC
We are currently investigating an issue with Neon One Academy where some users are unable to login and are being redirected to a login page when attempting to launch courses.
- resolved Oct 06, 2025, 11:02 PM UTC
This incident has been resolved.
Minor October 6, 2025 Admin login errors 3h 9m
Started Oct 06, 2025, 07:51 PM UTC· resolved Oct 06, 2025, 11:01 PM UTC
- monitoring Oct 06, 2025, 07:51 PM UTC
A fix has been implemented for an issue with Admin login for Neon Giving Days. Admins were seeing a blank, white screen upon login rather than being correctly logged in. This issue is resolved as of 1:40pm CST, and we are monitoring to confirm no issues reoccur.
- resolved Oct 06, 2025, 11:01 PM UTC
This incident has been resolved.
Major October 3, 2025 Some users unable to log in to Neon One applications 5h 7m Neon Pay, Neon CRM, Arts People, Neon Websites
Started Oct 03, 2025, 02:41 PM UTC· resolved Oct 03, 2025, 07:48 PM UTC
- identified Oct 03, 2025, 02:41 PM UTC
We are currently fixing an issue causing some users to be unable to log in to https://app.neonsso.com/login to access their Neon One applications. We are expecting brief downtime for user login while we release a fix for this issue. Front end forms and payments are not impacted.
- monitoring Oct 03, 2025, 03:10 PM UTC
A fix has been implemented for admin login issues. 429 errors are now resolved. We will continue to monitor to ensure errors do not reoccur.
- monitoring Oct 03, 2025, 03:46 PM UTC
We are continuing to monitor this issue. We're seeing ongoing reports of a 404 error upon login - however, users can click "Go to Home" to proceed with login. Please use this path temporarily as we fix this remaining issue.
- resolved Oct 03, 2025, 07:48 PM UTC
This incident has been resolved.
Major October 2, 2025 Some browsers unable to enter credit card details 1h 25m
Started Oct 02, 2025, 12:23 AM UTC· resolved Oct 02, 2025, 01:48 AM UTC
- investigating Oct 02, 2025, 12:23 AM UTC
We are currently investigating this issue.
- identified Oct 02, 2025, 12:23 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 02, 2025, 12:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2025, 01:48 AM UTC
This incident has been resolved.
Major September 26, 2025 Intermittent slowdowns and outage 50m Arts People
Started Sep 26, 2025, 12:00 AM UTC· resolved Sep 26, 2025, 12:50 AM UTC
- identified Sep 26, 2025, 05:56 PM UTC
Arts People application experiencing slow downs and periods of outage for customers on public and admin pages. We identified the root cause and are implementing a fix.
- resolved Sep 26, 2025, 05:56 PM UTC
Beginning around 7:00PM CT and ending around 7:50pm CT on 9/25/25, the Arts People application experienced slow downs and periods of outage for customers on public and admin pages. We identified the root cause, implemented a fix, and have been monitoring to ensure that the issue is resolved. Further preventative measures are being taken to reduce issues of this kind. We apologize for any inconvenience this may have caused you.
Notice September 23, 2025 Neon Pay Login Issues 14m Neon Pay
Started Sep 23, 2025, 04:09 PM UTC· resolved Sep 23, 2025, 04:23 PM UTC
- monitoring Sep 23, 2025, 04:09 PM UTC
We identified an issue affecting to ability to login to Neon Pay. We are deploying a fix that should take effect momentarily. This issue does not affect charging, which will continue as normal. We apologize for any inconvenience this has caused and will post a notification once the issue is resolved.
- resolved Sep 23, 2025, 04:23 PM UTC
Login access to Neon Pay has been restored.
Minor September 17, 2025 System slow down - Arts People 4h 7m Arts People
Started Sep 17, 2025, 03:26 PM UTC· resolved Sep 17, 2025, 07:34 PM UTC
- investigating Sep 17, 2025, 03:26 PM UTC
Arts People is currently experiencing a system slow down. We are aware of the situation and our developers are actively trying to resolve the issue.
- monitoring Sep 17, 2025, 03:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2025, 07:34 PM UTC
This incident has been resolved.
Minor August 28, 2025 Intermittent login issues on Google Chrome 1h 17m
Started Aug 28, 2025, 03:08 PM UTC· resolved Aug 28, 2025, 04:25 PM UTC
- investigating Aug 28, 2025, 03:08 PM UTC
Some Clients are reporting intermittent issues logging in via Google Chrome. At the moment, login access appears to be working as expected on other browsers. We are investigating this issue and will update the status as we learn more.
- monitoring Aug 28, 2025, 03:39 PM UTC
A fix has been implemented and login access issues are resolved. We are monitoring the issue to ensure it doesn't reoccur.
- resolved Aug 28, 2025, 04:25 PM UTC
This issue has been resolved.
Minor August 18, 2025 Intermittent Reporting Errors 18h 56m Neon CRM
Started Aug 18, 2025, 07:37 PM UTC· resolved Aug 19, 2025, 02:33 PM UTC
- investigating Aug 18, 2025, 07:37 PM UTC
We've received reports that some clients are experiencing intermittent error messages while running reports. We are urgently investigating the issue.
- monitoring Aug 18, 2025, 08:39 PM UTC
We are currently addressing each instance that was impacted. We will continue to monitor the issue. If you experience any error messages when running reports, please reach out to our support team.
- resolved Aug 19, 2025, 02:33 PM UTC
We've identified the cause of these intermittent reporting issues as our scheduled annual system maintenance. The maintenance is now complete, and all reporting functions have been restored. We are taking steps to ensure our maintenance process avoids this in the future.
Critical August 10, 2025 Disruption to Email service 1h 53m Neon CRM
Started Aug 10, 2025, 06:29 PM UTC· resolved Aug 10, 2025, 08:22 PM UTC
- investigating Aug 10, 2025, 06:29 PM UTC
Neon CRM is experiencing a disruption with its email service. Users have reported an inability to send emails. We are investigating this issue and will provide updates as we work towards resolution.
- investigating Aug 10, 2025, 06:30 PM UTC
We are continuing to investigate this issue.
- identified Aug 10, 2025, 07:08 PM UTC
Our team has identified the cause of this issue and is working towards a resolution. We will continue to provide updates as we address the problem.
- monitoring Aug 10, 2025, 07:39 PM UTC
We've identified the issue and implemented a fix. Currently, we are monitoring to ensure no further action is needed.
- resolved Aug 10, 2025, 08:22 PM UTC
After further monitoring, no additional issues have been reported. The incident has been resolved. Thanks for your patience!
Critical July 1, 2025 Arts People Outage 1h 25m Arts People
Started Jul 01, 2025, 07:11 PM UTC· resolved Jul 01, 2025, 08:36 PM UTC
- investigating Jul 01, 2025, 07:11 PM UTC
Arts People is currently experiencing an outage. Team is investigating.
- identified Jul 01, 2025, 07:33 PM UTC
Our developers have identified the cause of the outage. We have temporarily neutralized the cause but are working on a more permanent fix. Until then users will experience slower load times.
- identified Jul 01, 2025, 08:08 PM UTC
Developers are continuing to work on a fix for this issue but system is slowly coming back to normal on its own as loads are diminishing. We apologize for the inconvenience and will keep you updated.
- resolved Jul 01, 2025, 08:36 PM UTC
system performance has returned to normal
Minor June 10, 2025 Neon CRM Slowdown 22h 36m Neon CRM
Started Jun 10, 2025, 03:44 PM UTC· resolved Jun 11, 2025, 02:21 PM UTC
- investigating Jun 10, 2025, 03:44 PM UTC
We are currently investigating slow responses in Neon CRM. Updates will be posted here as more information is available.
- identified Jun 10, 2025, 04:47 PM UTC
We have identified the issue causing slow response times in Neon CRM and are working on implementing a fix. Updates will be posted here when we have more information.
- monitoring Jun 10, 2025, 05:44 PM UTC
A fix has been implemented and performance has returned to normal. We will continue to monitor closely. Please contact our support team with any further questions or concerns.
- monitoring Jun 10, 2025, 10:19 PM UTC
The issues causing slow responses in Neon CRM are resolved. We will continue to monitor. Please contact our support team with any further questions or concerns.
- resolved Jun 11, 2025, 02:21 PM UTC
The issues causing slow responses in Neon CRM are resolved. Please contact our support team with any further questions or concerns.
Notice June 10, 2025 Neon Pay Update Delays 3d 1h Neon Pay
Started Jun 10, 2025, 03:43 PM UTC· resolved Jun 13, 2025, 05:03 PM UTC
- identified Jun 10, 2025, 03:43 PM UTC
We have identified an issue causing significant delays in Neon Pay status updates. This delay applies to all Neon applications processing responses from Neon Pay, including creating refunds and showing charge successes. We are working on a solution and will update when we have more information.
- identified Jun 10, 2025, 06:35 PM UTC
We have identified an issue causing significant delays to Neon Pay status updates and are actively working on a solution. This delay may cause charges and payouts created since June 6th to be stuck in Pending and not contain details. The delay also affects Neon applications that show and interact with Neon Pay data, including submitting refunds. Charges and refunds are still processing as normal despite not showing their accurate statuses and details. We will update when we have more information.
- identified Jun 10, 2025, 09:30 PM UTC
We have implemented a workaround to resolve status issues on all new records generated in the system. These new entries will process and update regularly. We are still working on a solution to update the status and details of the charges, refunds, payouts, and debits generated from June 6th at 7pm CST to June 10th when the temporary workaround was implemented. All charges processed as expected during this window, and we are working to update them to their proper statuses. We will provide an update when we have more information.
- identified Jun 11, 2025, 01:53 PM UTC
We have isolated the cause of the system delay to the process that populates Payout entries. We have turned off that process until it can be fixed. This means all Payouts currently in Processing without entries will remain in that status until this incident is Resolved. All other new records will continue to populate their details at their regular speeds, and the system is no longer experiencing a delay. We are still reviewing charges created during the window of June 6th to June 10th to ensure they contain accurate details. We will provide an update as soon as we have more information.
- identified Jun 11, 2025, 10:39 PM UTC
We have built and are currently testing the fix to address the delay in populating Payout entries. Until this fix is released, Payouts currently in Processing without entries will remain in that status. This does not affect the ability to receive payouts, only the ability to review the data in the system. We are still reviewing charges created during the window of June 6th to June 10th to ensure they contain accurate details. We will provide an update as soon as we have more information.
- monitoring Jun 12, 2025, 10:59 PM UTC
We have released the fix for populating Payout entries in Neon Pay. Customers will begin to see this data restored immediately, and we expect full restoration to happen overnight. All other processes continue to operate as normal. We will continue monitoring and provide an update when the situation has been fully resolved.
- resolved Jun 13, 2025, 05:03 PM UTC
The service to re-populate payout data has been fully restored. We have confirmed that payout data that was delayed in processing is now present in the system and statuses have been updated across delayed data. Customers who typically experience a 1 day delay in their payout data due to the size of the payout should expect to experience that same delay now that the service to populate the data has been restored. Thank you for your patience while we worked to resolve this issue. Please contact the support team with any further questions or concerns.
Minor June 2, 2025 Arts People experiencing slowdown 2h 23m Arts People
Started Jun 02, 2025, 03:23 PM UTC· resolved Jun 02, 2025, 05:47 PM UTC
- investigating Jun 02, 2025, 03:23 PM UTC
Arts People is currently experiencing a system slowdown. We have identified the issue and are actively working on a fix.
- investigating Jun 02, 2025, 05:46 PM UTC
We are continuing to investigate this issue.
- resolved Jun 02, 2025, 05:47 PM UTC
The slowdown has been resolved. Things should be running smoothly now. We're working on a long-term fix to prevent it from happening again. Thanks for your patience!
Minor May 28, 2025 CCM Domain Error 46m
Started May 28, 2025, 01:37 PM UTC· resolved May 28, 2025, 02:24 PM UTC
- investigating May 28, 2025, 01:37 PM UTC
We are currently investigating an issue that is causing some Neon CCM clients to receive a domain error. This is also preventing clients from accessing the CCM Support Portal. We will update this page when we have more information.
- resolved May 28, 2025, 02:24 PM UTC
The issue impacting Neon CCM systems has been resolved and all systems are operating as expected. Clients may need to clear their browser's cache in order to view the system's login page. Please contact our support team with any further questions or issues.
Minor May 21, 2025 Neon CRM Intermittent Slowness and Errors 32m Neon CRM
Started May 21, 2025, 06:41 PM UTC· resolved May 21, 2025, 07:13 PM UTC
- investigating May 21, 2025, 06:41 PM UTC
Some users have reported intermittent slowness and error messages when using Neon CRM. We are actively investigating.
- resolved May 21, 2025, 07:13 PM UTC
We have identified the cause of intermittent slowness and error messages and have restarted our servers with no downtime. These issues appear to have been resolved. We will continue to monitor.
Notice May 9, 2025 System Slowdown - Arts People / 5/9/2025 1h 46m Arts People
Started May 09, 2025, 05:27 PM UTC· resolved May 09, 2025, 07:14 PM UTC
- monitoring May 09, 2025, 05:27 PM UTC
Earlier today, we identified a query that caused a temporary slowdown in our system's performance. Our team promptly resolved the issue, and all systems are now operating normally. We're implementing a permanent fix to prevent this from happening again and will continue to monitor performance closely throughout the day. Thank you for your patience.
- resolved May 09, 2025, 07:14 PM UTC
This incident has been resolved
Minor May 7, 2025 Neon CCM Slowdown 22h 30m
Started May 07, 2025, 04:27 PM UTC· resolved May 08, 2025, 02:58 PM UTC
- investigating May 07, 2025, 04:27 PM UTC
We are currently investigating reports of slow connections on Neon CCM systems. We will post updates on this page as we have more information.
- monitoring May 07, 2025, 05:19 PM UTC
We have investigated the issue and determined all systems are currently operating as expected. We are continuing to closely monitor. Please contact our support team with any additional concerns.
- resolved May 08, 2025, 02:58 PM UTC
All systems are currently operating as expected. Please contact our support team with any additional concerns.
Notice April 22, 2025 Neon One MFA Code Delays 2d Neon Pay, Neon CRM, Arts People, Neon Websites
Started Apr 22, 2025, 04:06 PM UTC· resolved Apr 24, 2025, 05:04 PM UTC
- identified Apr 22, 2025, 04:06 PM UTC
This morning, our Text Message Multi-Factor Authentication partner reported an incident involving delivery delays to multiple text message providers. Our provider is working with their carrier partners to resolve this issue. We will post updates as soon as they become available.
- monitoring Apr 22, 2025, 06:05 PM UTC
A fix has been implemented. We will continue to monitor the situation.
- resolved Apr 24, 2025, 05:04 PM UTC
This incident has been resolved.
Critical April 4, 2025 Neon Pay Charge Outage 20m Neon Pay
Started Apr 04, 2025, 03:25 PM UTC· resolved Apr 04, 2025, 03:45 PM UTC
- investigating Apr 04, 2025, 03:25 PM UTC
We are currently investigating an issue causing most charges to fail. We will update this page as soon as we have more information.
- resolved Apr 04, 2025, 03:45 PM UTC
We identified what appeared to be a charging outage, but upon further investigation, we have confirmed that charging is and has been fully operational. Our incident response policy was initiated prematurely, and we apologize for any alarm or confusion our human error may have caused.
Minor March 25, 2025 Minor Slowdown - Neon CRM Next Generation Events data 1h 46m Neon CRM
Started Mar 25, 2025, 04:34 PM UTC· resolved Mar 25, 2025, 06:21 PM UTC
- investigating Mar 25, 2025, 04:34 PM UTC
We have identified an issue where new events and sales made in the Next Generation Events module are not showing on the events list page and account pages immediately due to a data slowdown. We are currently working on a resolution. No data is lost, but data flow to the Events list and account pages has been slowed down - all data will appear as expected after a delay.
- monitoring Mar 25, 2025, 05:40 PM UTC
The delay is resolved as of 12:33pm CST and we are monitoring to ensure performance.
- resolved Mar 25, 2025, 06:21 PM UTC
This incident has been resolved.