myKaarma Outage History
myKaarma is up right nowPingoru has recorded 64 incidents for myKaarma: 63 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 12 of 720 (2%) |
| May 2026 | 6 | 144 of 744 (19%) |
| June 2026 | 6 | 20 of 720 (3%) |
| July 2026 | 4 | 5 of 744 (1%) |
| August 2026 | 2 | 6 of 744 (1%) |
| September 2026 | 3 | 22 of 720 (3%) |
| October 2026 | 4 | 9 of 593 (2%) |
Incidents, newest first
Minor December 4, 2025 Servicecart Inspections Issues Impacting myKaarma 42m Service Cart
Started Dec 04, 2025, 03:44 PM UTC· resolved Dec 04, 2025, 04:27 PM UTC
- investigating Dec 04, 2025, 03:44 PM UTC
Dealerships using our ServiceCart inspection product may experience intermittent issues opening inspections in the Inspect tab. Our team is investigating the root cause, and we’re working to restore full access as quickly as possible. Thank you for your patience, we will share the next update within an hour, or as soon as we have new information.
- identified Dec 04, 2025, 04:04 PM UTC
We’ve identified the issue and are now working on implementing a fix to restore full access as quickly as possible. Thank you for your patience—our next update will be provided within an hour, or sooner if we have new information.
- resolved Dec 04, 2025, 04:27 PM UTC
The ServiceCart Inspections issue has been resolved. Users should now be able to open inspections in the Inspect tab without issue, and everything is working as expected. Thank you for your patience and understanding while we worked to restore service.
Minor December 1, 2025 Payments Processing Degraded Performance Impacting myKaarma 50m Online Payments (Consumer-facing)
Started Dec 01, 2025, 06:25 PM UTC· resolved Dec 01, 2025, 07:16 PM UTC
- investigating Dec 01, 2025, 06:25 PM UTC
Some dealers are experiencing trouble processing payments and may notice missing payment logs due to an internal issue. Please only attempt transactions once to avoid duplicate transactions. You can continue to take payments using the backup link at mkpay.us. Thank you for your patience while we investigate the impact and cause, and we will share another update within an hour.
- identified Dec 01, 2025, 06:41 PM UTC
The payment processing issue affecting mK payments processing dealers has been fully resolved, and any transactions impacted during the incident will be later reconciled. Thank you for your patience while we worked to restore everything.
- resolved Dec 01, 2025, 07:16 PM UTC
The payment processing issue affecting mK payments processing dealers has been fully resolved, and any transactions impacted during the incident will be later reconciled. Thank you for your patience while we worked to restore everything.
Major November 20, 2025 CDK Degraded Performance Affecting myKaarma 4h 36m CDK Integration
Started Nov 20, 2025, 04:47 PM UTC· resolved Nov 20, 2025, 09:23 PM UTC
- investigating Nov 20, 2025, 04:47 PM UTC
Dealers using CDK experienced intermittent failures between 8:00–8:20 AM PST that caused parts pricing not to load, RO writeback to fail, and delays in repair order and appointment syncing. The issue has now been fully resolved, and all services are operating normally. Users will need to make an update to any impacted ROs for them to pull through. Thank you for your patience while we worked through this.
- resolved Nov 20, 2025, 09:23 PM UTC
All systems are operational.
Major November 18, 2025 GITHUB Performance Degradation Impacting myKaarma. 49m Text Messaging
Started Nov 18, 2025, 09:07 PM UTC· resolved Nov 18, 2025, 09:56 PM UTC
- investigating Nov 18, 2025, 09:07 PM UTC
We’re investigating an issue affecting the Communications modules, where multiple dealers may be unable to use certain features due to an ongoing outage with our third-party provider, GitHub. We’re working to restore stability as quickly as possible and appreciate your patience while this external issue is resolved. We’ll share another update in a few hours.
- resolved Nov 18, 2025, 09:56 PM UTC
Our communications features are now restored for all dealers and the system is functioning as expected. Thank you for your patience while we resolved the issue
Minor November 18, 2025 DealerBuilt Integration Delay affecting myKaarma 2h 23m DealerBuilt Integration
Started Nov 18, 2025, 01:50 PM UTC· resolved Nov 18, 2025, 04:14 PM UTC
- investigating Nov 18, 2025, 01:50 PM UTC
We are currently investigating an issue causing delays in the integration between DealerBuilt and myKaarma. As a result, repair orders (ROs) may fail to be created or may take longer than usual to appear in myKaarma. We will provide updates as soon as more information becomes available or once the issue has been resolved. We appreciate your patience and will continue to share progress here.
- resolved Nov 18, 2025, 04:14 PM UTC
This incident has been resolved.
Major November 13, 2025 Degraded Performance Observed in Inspection Tab 22m Service Cart
Started Nov 13, 2025, 10:58 PM UTC· resolved Nov 13, 2025, 11:21 PM UTC
- investigating Nov 13, 2025, 10:58 PM UTC
Some dealers are currently unable to load the Inspect Tab in Servicecart due to an internal mapping issue. Our team is actively working on a fix to restore full functionality as soon as possible. We appreciate your patience while we resolve this. We will provide an update in an hour.
- resolved Nov 13, 2025, 11:21 PM UTC
All systems are operational.
Major November 12, 2025 Automate Performance Degradation Impacting myKaarmaSubscribe 4h 8m Automate Integration
Started Nov 12, 2025, 02:40 PM UTC· resolved Nov 12, 2025, 06:49 PM UTC
- investigating Nov 12, 2025, 02:40 PM UTC
We’re aware that some dealers using Automate are experiencing issues with ROs not pulling in due to an ongoing outage with Automate. Our team is investigating and working with their provider to restore service as quickly as possible. Thank you for your patience while we work to resolve this. We’ll provide an update within the next hour.
- resolved Nov 12, 2025, 06:49 PM UTC
All systems are operational.
Critical October 29, 2025 CDK Performance Degradation Impacting myKaarma 1h 16m CDK Integration
Started Oct 29, 2025, 12:08 PM UTC· resolved Oct 29, 2025, 01:24 PM UTC
- investigating Oct 29, 2025, 12:08 PM UTC
We are currently investigating an issue with CDK not integrating with myKaarma. The symptoms of this will include appointment push to CDK failing and ROs will not show up in mykaarma. Our engineering team is actively working with CDK to identify the root cause and implement a resolution. We will provide updates as soon as more information becomes available or once the issue is resolved. We appreciate your patience and will continue to share progress here.
- investigating Oct 29, 2025, 01:23 PM UTC
CDK has confirmed that their systems are operational, and we have verified that Repair Orders (ROs) are now flowing correctly into myKaarma. If you do not see an RO in myKaarma, please update it once in CDK — this will trigger it to flow into myKaarma within approximately 15 minutes. Thank you for your patience and understanding.
- resolved Oct 29, 2025, 01:24 PM UTC
This incident has been resolved.
Notice October 28, 2025 DealerTrack Internal ROs not pulling Impacting myKaarma 5m Dealertrack Integration
Started Oct 28, 2025, 03:16 PM UTC· resolved Oct 28, 2025, 03:21 PM UTC
- investigating Oct 28, 2025, 03:16 PM UTC
We’re currently investigating an issue with Dealertrack where internal ROs are not pulling in as expected. Our team is actively working to identify the cause and implement a fix. We’ll provide the next update within the hour. Thank you for your patience as we work to resolve this issue.
- resolved Oct 28, 2025, 03:21 PM UTC
The earlier issue with Dealertrack preventing internal ROs from pulling in has been fully resolved. Please make any necessary changes to your ROs to trigger an update and ensure they pull successfully into myKaarma. Thank you for your patience and cooperation while we worked through this issue.
Major October 27, 2025 RCI and TEKION Performance Degradation Impacting myKaarma 22h 16m R&R Integration
Started Oct 27, 2025, 03:36 PM UTC· resolved Oct 28, 2025, 01:52 PM UTC
- investigating Oct 27, 2025, 03:36 PM UTC
We’re aware of an issue preventing repair orders (ROs) from pulling in for dealers using Reynolds or Tekion. This is due to an outage with these third-party providers, and our team is actively working with them to restore service. We appreciate your patience and will share an update within the next hour.
- identified Oct 27, 2025, 08:46 PM UTC
Tekion has resolved its earlier issues, and RO pull functionality is now working for those dealers. We’re still waiting on updates from Reynolds, which continues to experience an outage affecting RO pulls. Thank you for your patience—we’ll provide the next update within the hour.
- resolved Oct 28, 2025, 01:52 PM UTC
All systems are operational.
Minor October 20, 2025 myKaarma experiencing service disruptions 9h 57m Text Messaging
Started Oct 20, 2025, 03:51 PM UTC· resolved Oct 21, 2025, 01:48 AM UTC
- investigating Oct 20, 2025, 03:51 PM UTC
We are currently experiencing service disruptions affecting several features, including the Messages Tab. The issue has been traced to an outage with our third-party providers, PubNub and AWS. Our teams are actively collaborating with their support teams to resolve the issue as quickly as possible. We appreciate your patience and understanding while we work to restore full functionality.
- resolved Oct 21, 2025, 01:48 AM UTC
The earlier service disruptions affecting several features have been resolved. Our third-party providers, PubNub and AWS, have recovered from the outage, and all systems are now operating normally. We appreciate your patience and understanding while we worked to restore full functionality.