Munzee Outage History
Munzee is up right nowPingoru has recorded 70 incidents for Munzee: 69 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 13 | 8 of 720 (1%) |
| May 2026 | 8 | 14 of 744 (2%) |
| June 2026 | 9 | 22 of 720 (3%) |
| July 2026 | 11 | 23 of 744 (3%) |
| August 2026 | 3 | 0 of 744 (0%) |
| September 2026 | 2 | 1 of 720 (0%) |
| October 2026 | 5 | 23 of 547 (4%) |
Incidents, newest first
Major October 15, 2026 Missing QRew/ZeeQRew Status 1h 52m
Started Oct 15, 2026, 08:46 AM UTC· resolved Oct 15, 2026, 10:39 AM UTC
- investigating Oct 15, 2026, 08:46 AM UTC
We're aware that many players are missing their QRew or ZeeQRew status today, and as such cannot see QRewZees or SleepZees. The team is looking into the issue.
- resolved Oct 15, 2026, 10:39 AM UTC
This has now been resolved. All who earned QRew/ZeeQRew have the correct titles and should now be able to see QRewZees and SleepZees on the map. We're doing some clean up work before this runs again on November 1st. Thanks for your patience.
Minor October 8, 2026 Slowness and Outages 9h 48m
Started Oct 08, 2026, 01:58 PM UTC· resolved Oct 08, 2026, 11:46 PM UTC
- investigating Oct 08, 2026, 01:58 PM UTC
No further details at this time.
- resolved Oct 08, 2026, 11:46 PM UTC
Game operations have returned to normal. The team will continue to investigate and work to improve the performance, and identify and implement code changes to address the recent system issues.
Minor October 7, 2026 App and Website Issues 7h 1m
Started Oct 07, 2026, 01:09 PM UTC· resolved Oct 07, 2026, 08:10 PM UTC
- investigating Oct 07, 2026, 01:09 PM UTC
We are investigating more issues with the app and website. We will update here with additional information.
- resolved Oct 07, 2026, 08:10 PM UTC
Several fixes have been applied over the last few hours and stability has returned. Additional monitors are in place as we move forward.
Minor October 6, 2026 Currently investigating issues 4h 22m
Started Oct 06, 2026, 12:41 PM UTC· resolved Oct 06, 2026, 05:03 PM UTC
- investigating Oct 06, 2026, 12:41 PM UTC
Currently investigating issues
- resolved Oct 06, 2026, 05:03 PM UTC
Our team has resolved a handful of issues regarding the downtime this morning, and both web and app are working currently. We're still investigating some slow speeds, and will continue to monitor throughout the day. Thank you for your patience.
Minor September 14, 2026 Missing Binary 0 Card Rewards 57m
Started Sep 14, 2026, 05:52 PM UTC· resolved Sep 14, 2026, 06:49 PM UTC
- investigating Sep 14, 2026, 05:52 PM UTC
We’re currently investigating Binary 0 Card rewards to ensure they’re being awarded as expected when capturing Flat Cups. We’ll share an update once we’ve confirmed everything is working properly. Thanks for your patience!
- resolved Sep 14, 2026, 06:49 PM UTC
We’ve confirmed that Binary 0 Card rewards are working as expected. That said, we’ve seen that some players have had a particularly unlucky run, so we’ve increased the reward chances a bit to help improve the experience. We’ve also delivered Binary 0 Cards to some of the unluckiest players to help ease the frustration. Thanks for your patience while we looked into this!
Minor September 4, 2026 Freeze Tag Store Issues 21m
Started Sep 04, 2026, 03:38 PM UTC· resolved Sep 04, 2026, 03:59 PM UTC
- investigating Sep 04, 2026, 03:38 PM UTC
We're aware that the Freeze Tag Store is currently giving errors when trying to add items to your cart or check out - we are looking into the issue.
- resolved Sep 04, 2026, 03:59 PM UTC
We've applied a fix to the store, so adding products to your cart and checking out should work again. If you attempted to check out earlier, you may need to clear your cart and re-add your items to be able to check out. Apologies for the inconvenience caused.
Minor August 7, 2026 Munzee Blog recovered –
Started Aug 07, 2026, 09:36 AM UTC· resolved Aug 07, 2026, 09:36 AM UTC
No vendor updates were posted for this incident.
Minor July 9, 2026 Android Functionality 22h 46m
Started Jul 09, 2026, 08:14 AM UTC· resolved Jul 10, 2026, 07:00 AM UTC
- investigating Jul 09, 2025, 08:14 AM UTC
We've had to temporarily disable some functionality within the Munzee Android app to comply with the latest Google Play policies. We're working hard to bring back as much of the functionality as we can.
- resolved Jul 10, 2026, 07:00 AM UTC
Functionality within the app has been brought back.
Major June 12, 2026 Firebase Authentication Down 1h 47m
Started Jun 12, 2026, 06:09 PM UTC· resolved Jun 12, 2026, 07:56 PM UTC
- investigating Jun 12, 2025, 06:09 PM UTC
Firebase is currently having issues with their authentication system, which is causing issues with both the Munzee App and Website. We will let everyone know as soon as it is back up and running.
- resolved Jun 12, 2026, 07:56 PM UTC
Everything should be back up and running! If anyone is still experiencing any issues, please reach out to [email protected]
Minor June 11, 2026 Flat DHS Scatters Not Available 19h 45m
Started Jun 11, 2026, 09:40 PM UTC· resolved Jun 12, 2026, 05:25 PM UTC
- investigating Jun 11, 2026, 09:40 PM UTC
We're aware of an issue that caused the Flat DHS scatter event to end earlier than expected. We apologize for any frustrations and will post an announcement tomorrow with our plan to make this up to those affected.
- resolved Jun 12, 2026, 05:25 PM UTC
We sincerely apologize for the inconvenience caused by the premature removal of the Flat DHS Scatters from the map. To rectify this situation, we have taken the following steps: Flat DHS Scatter Event Extension: We have extended the Flat DHS scatter event until Sunday, June 18th, at 23:59 MHQ. This will give all players an opportunity to capture the Flat DHS Scatters they missed during the downtime. Screen Cleaning Badge: Additionally, we will be automatically granting the Screen Cleaning Badge to any players who captured at least 3 or more Flat DHS during the final 12 hours the scatters should have been active. This is our way of acknowledging your dedication and efforts despite the unfortunate circumstances. We want to express our gratitude to the Munzee community for your patience and understanding during this time. We genuinely appreciate your continued support, and we will continue working tirelessly to ensure a seamless and enjoyable experience for all players.
Minor June 3, 2026 Munzee Store recovered –
Started Jun 03, 2026, 02:31 PM UTC· resolved Jun 03, 2026, 02:31 PM UTC
No vendor updates were posted for this incident.
Minor May 11, 2026 Munzee Calendar Website Offline 21m
Started May 11, 2026, 12:03 AM UTC· resolved May 11, 2026, 12:24 AM UTC
- investigating May 11, 2026, 12:03 AM UTC
We're currently investigating an issue with the Munzee Calendar Website: https://calendar.munzee.com/ Will post an update once it has been resolved.
- resolved May 11, 2026, 12:24 AM UTC
Issue has been resolved. The Munzee Calendar Website should be back up and running.
Minor May 7, 2026 Reinvestigating issues 7h 43m
Started May 07, 2026, 06:50 PM UTC· resolved May 08, 2026, 02:33 AM UTC
- investigating May 07, 2026, 06:50 PM UTC
Currently reinvestigating issues
- resolved May 08, 2026, 02:33 AM UTC
Servers are responding, and game operations have returned to normal. We apologize for the issues again today and appreciate your patience as we worked to resolve them.
Major May 6, 2026 Game servers slow to respond 3h 50m
Started May 06, 2026, 05:14 PM UTC· resolved May 06, 2026, 09:04 PM UTC
- investigating May 06, 2026, 05:14 PM UTC
Currently investigating.
- resolved May 06, 2026, 06:43 PM UTC
We identified the root cause (a rogue server), and were able to successfully bring response time back to a normal range. Servers have been stable for some time now. We will continue to monitor. We are sorry that it disrupted gameplay, and hope you are able to Munzee on for the rest of the day.
- investigating May 06, 2026, 07:01 PM UTC
Servers slowing back down, investigating
- investigating May 06, 2026, 07:46 PM UTC
Quick update. We have idenitified, and been working on fixing a memory caching server issue. Will post updates as we have more info.
- investigating May 06, 2026, 08:16 PM UTC
The bad memcache server has been replaced and game services are coming back online. We are continuing to monitor.
- resolved May 06, 2026, 09:04 PM UTC
New servers are responding, and game operations have returned to normal. We apologize for the delays today - the issues presented some unique challenges to troubleshoot. Munzee on!
Major April 10, 2026 Apple Maps - Currently Investigating Missing Street Names and Labels 6h 52m
Started Apr 10, 2026, 09:21 AM UTC· resolved Apr 10, 2026, 04:13 PM UTC
- investigating Apr 10, 2026, 09:21 AM UTC
The team is currently looking into missing street names and places labels on Apple Maps.
- resolved Apr 10, 2026, 04:13 PM UTC
The team has resolved the issues with the map! Please restart the app to pull down the latest over-the-air update. It looks like Apple had released some updates related to their maps, which caused some issues here. We appreciate your patience as the team worked to resolve them. If you're still noticing any issues with the map, please send a support request to [email protected]
Minor April 5, 2026 API Server Slowdown –
Started Apr 05, 2026, 04:12 PM UTC· resolved Apr 05, 2026, 04:12 PM UTC
No vendor updates were posted for this incident.
Minor April 4, 2026 Software dependency issue causing API server problems 37m
Started Apr 04, 2026, 02:26 PM UTC· resolved Apr 04, 2026, 03:03 PM UTC
- investigating Apr 04, 2026, 02:26 PM UTC
There is an issue on the backend servers with 3rd party software, we are looking into the issue
Minor February 28, 2026 Currently Investigating Issues 215d 9h
Started Feb 28, 2026, 04:57 PM UTC· resolved Oct 02, 2026, 02:47 AM UTC
- investigating Feb 28, 2026, 04:57 PM UTC
We're currently investigating issues with scatters not leaving the map. Other areas of the game may also be impacted and orders may be delayed from the store. We will post another update as soon as the issues have been resolved.
- investigating Mar 01, 2026, 01:49 AM UTC
We have identified and resolved the main issues related to archiving and delayed processing of orders, etc. Some scatters may still be slow to archive as the queue is still catching up with all of the Leap Day scatters from earlier today. The team will continue to monitor the system for now to ensure things continue to run smoothly.
- resolved Oct 20, 2026, 11:16 PM UTC
The system has returned to fully operational and scatters should be archiving when expired. Munzee On!
Minor February 13, 2026 Currently Investigating Treehouses & Skylands 4d 21h
Started Feb 13, 2026, 11:23 PM UTC· resolved Feb 18, 2026, 09:17 PM UTC
- investigating Feb 13, 2026, 11:23 PM UTC
We want to take a moment to acknowledge the recent changes in bouncer behavior with Treehouses and Skylands. Our team has been actively investigating the situation and working on updates to improve it. We truly appreciate your patience and understanding as we continue to dedicate our time and focus to this issue. We’ll share more updates as we have them. Thank you for being part of the Munzee community. 💚
- resolved Feb 18, 2026, 09:17 PM UTC
We appreciate your patience as we've continued working on improvements to bouncer behavior with Treehouses and Skylands. Our team has been actively making tweaks and fixes, and we’ve seen some positive improvements since those updates were pushed. We’ll continue to monitor and adjust as needed to find the best balance. Thank you for your support and for being part of the Munzee community!
Minor February 10, 2026 Event section of Redeem store offline 3d 2h
Started Feb 10, 2026, 06:40 PM UTC· resolved Feb 13, 2026, 08:55 PM UTC
- investigating Feb 10, 2026, 06:40 PM UTC
The "cake credits" section of the redeem store has been taken offline until Monday. The actions of some players have caused us to take this action, the store itself is not having any issues.
- resolved Feb 13, 2026, 08:55 PM UTC
The event section of the Redeem store is back online now. Thank you for the patience.
Major January 16, 2026 Currently Investigating Capture Performance Issues 1d
Started Jan 16, 2026, 05:38 PM UTC· resolved Jan 17, 2026, 06:12 PM UTC
- investigating Jan 16, 2026, 05:38 PM UTC
We’re aware of ongoing issues with slow captures and understand how frustrating this is. Please know our team is actively investigating the cause and working hard to resolve the problem as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience. Updates will be posted to our status page as we have more information to share. Thank you for your understanding.
- resolved Jan 17, 2026, 06:12 PM UTC
We believe the major issues with blasting and slow captures from yesterday have been resolved. The system is stable, and we’ll continue monitoring today to ensure everything remains smooth. We’ll revisit potential speed improvements next week but plan to keep things as they are for now to maintain stability. If you notice any major issues, please don’t hesitate to contact us at [email protected]
Minor December 29, 2025 Mailbox Double Point Weekend Issues 1h 19m
Started Dec 29, 2025, 03:02 PM UTC· resolved Dec 29, 2025, 04:21 PM UTC
- investigating Dec 29, 2025, 03:02 PM UTC
We're currently investigating why double points are not always awarded for bouncers. Will keep everyone updated as soon as there is a fix in place.
- resolved Dec 29, 2025, 04:21 PM UTC
We have identified and resolved the issue. Double points should be working as expected across all bouncers now. If you're still noticing any issues, please reach out to [email protected] with details so that we can investigate further. NOTE - It will take some time to retroactively fix the missing double points on bouncers from earlier captures, but those will also be resolved and rewarded. Thank you for your patience.
Minor December 18, 2025 Unable to Load Munzees on the Map 12m
Started Dec 18, 2025, 09:38 PM UTC· resolved Dec 18, 2025, 09:50 PM UTC
- investigating Dec 18, 2025, 09:38 PM UTC
We're currently investigating an issue with Munzees not loading on the map.
- resolved Dec 18, 2025, 09:50 PM UTC
This issue has been resolved. The team will continue to monitor. Thanks for your patience as we worked to resolve this quickly!
Minor October 11, 2025 Magnets Disabled While Investigating Issues 3h 39m
Started Oct 11, 2025, 05:55 PM UTC· resolved Oct 11, 2025, 09:34 PM UTC
- investigating Oct 11, 2025, 05:55 PM UTC
We're currently investigating some issues and have temporarily disabled the use of magnets. We will keep everyone updated on when things have been resolved.
- resolved Oct 11, 2026, 09:34 PM UTC
Magnets have now been re-enabled again! Thank you for your patience. We are continuing to investigate a few remaining issues and will still be monitoring behavior moving forward.