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Mozilla VPN Outage History

Mozilla VPN is up right now

Mozilla VPN had 1 outage in the last 2 years totaling 3h 38m of downtime, averaging 0 incidents per month.

There was 1 Mozilla VPN outage since November 19, 2024 totaling 3h 38m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.services.mozilla.com

Notice November 19, 2024

VPN Issue

Detected by Pingoru
Nov 19, 2024, 07:44 PM UTC
Resolved
Nov 19, 2024, 11:22 PM UTC
Duration
3h 38m
Affected: RelayMozilla VPN
Timeline · 4 updates
  1. identified Nov 19, 2024, 07:44 PM UTC

    We are currently monitoring an issue where some Mozilla VPN users are unable to access their subscriptions after signing in. Initial findings suggest the issue may be related to a recent update. We have rolled back the update and are monitoring its impact. Some users may still experience issues even after logging out and back in. Our teams are actively working on a resolution. We recommend affected users attempt logging out and back in as a potential workaround.

  2. identified Nov 19, 2024, 07:44 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 19, 2024, 11:22 PM UTC

    Nov 19 , 23:22 UTC Resolved - This issue should now be resolved for the majority of customers. If you are still experiencing issues, please contact Mozilla Support for assistance. Nov 19 , 19:44 UTC Update - We are continuing to work on a fix for this issue. Nov 19 , 19:44 UTC Identified - We are currently monitoring an issue where some Mozilla VPN users are unable to access their subscriptions after signing in. Initial findings suggest the issue may be related to a recent update. We have rolled back the update and are monitoring its impact. Some users may still experience issues even after logging out and back in. Our teams are actively working on a resolution. We recommend affected users attempt logging out and back in as a potential workaround.

  4. resolved Nov 19, 2024, 11:22 PM UTC

    This issue should now be resolved for the majority of customers. If you are still experiencing issues, please contact Mozilla Support for assistance.

Read the full incident report →