Maven AGI Outage History

Pingoru has recorded 54 incidents for Maven AGI: 52 in the last 12 months and 9 in the last 90 days.

54incidents recorded

52last 12 months

9last 90 days

24 hourstypical duration

Incidents per month

Share of hours with an open incident, any severity

Pingoru began tracking Maven AGI in April 2026, so earlier months are not shown. Hover a bar for its value.

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Incidents, newest first

Minor March 16, 2026 Voice Calls are Down 28m

Started Mar 16, 2026, 10:53 PM UTC· resolved Mar 16, 2026, 11:21 PM UTC

investigating Mar 16, 2026, 10:53 PM UTC

We are currently experiencing a major incident where all voice calls are down. The team is actively investigating the issue.
identified Mar 16, 2026, 11:08 PM UTC

We have identified the issue and are actively working on a fix.
resolved Mar 16, 2026, 11:21 PM UTC

The issue is now resolved and voice calls are processed again.

Started Mar 13, 2026, 08:34 PM UTC· resolved Mar 13, 2026, 09:46 PM UTC

identified Mar 13, 2026, 08:34 PM UTC

For Manual Knowledge Bases created in the last few days, there's no mechanism to add documents to them. The problem has been identified and the fix is implemented, which we will verify and deploy next Monday.
resolved Mar 13, 2026, 09:46 PM UTC

This issue has been resolved.

Major March 10, 2026 Voice Call is down. –

Started Mar 10, 2026, 08:57 PM UTC· resolved Mar 10, 2026, 08:57 PM UTC

No vendor updates were posted for this incident.

Minor March 9, 2026 Voice Calls Issue – Answers, Agent Designer

Started Mar 09, 2026, 08:25 PM UTC· resolved Mar 09, 2026, 08:25 PM UTC

resolved Mar 09, 2026, 08:25 PM UTC

Component: Voice Calls Impact: Full Outage → Resolved Update 1 — Investigating 4:25PM We are aware of an issue affecting voice calls. Some customers may be unable to connect or experience dropped calls. We are actively investigating and will provide updates as we learn more. Update 2 — Identified 4:45PM We have identified the cause of the voice call disruption and are implementing a fix. We expect services to begin recovering shortly. Update 3 — Resolved 4:55PM The issue affecting voice calls has been resolved. All voice services are now operating normally. We apologize for the disruption and will continue monitoring to ensure stability.

Minor March 9, 2026 Zendesk Integration Degradation – Answers, Agent Designer

Started Mar 09, 2026, 04:42 PM UTC· resolved Mar 09, 2026, 04:42 PM UTC

resolved Mar 09, 2026, 04:42 PM UTC

Ticket creation was unavailable to some customers

Started Feb 13, 2026, 08:00 PM UTC· resolved Feb 13, 2026, 08:38 PM UTC

investigating Feb 13, 2026, 08:00 PM UTC

We're currently unable to create or refresh a knowledge base via crawl because of an issue with our provider. We're sorry for the inconvenience and are working to resolve it as quickly as possible.
resolved Feb 13, 2026, 08:38 PM UTC

Our provider has resolved the issue and crawls are working again. Any previously scheduled crawls were not canceled and will still run.

Minor February 12, 2026 Experiencing delays in processing 6d 22h Answers, Agent Designer

Started Feb 12, 2026, 06:46 PM UTC· resolved Feb 19, 2026, 05:24 PM UTC

identified Feb 12, 2026, 06:46 PM UTC

Message processing is currently delayed, so response times may be slower than usual. We’re actively working on solutions and appreciate your patience.
identified Feb 12, 2026, 09:29 PM UTC

The implemented mitigations are proving effective, and the backlog is gradually being reduced. While we have not yet reached a state of complete resolution, we are moving in a positive direction.
monitoring Feb 13, 2026, 12:34 AM UTC

Additional mitigations have been implemented that significantly contributed to alleviating the backlog. Although some delays persist, it is anticipated that these will be resolved within an hour or so.
monitoring Feb 13, 2026, 08:41 PM UTC

We're still seeing some delays in the processing pipeline and are working to smooth everything out before resolving this issue.
monitoring Feb 15, 2026, 09:06 PM UTC

All delays were resolved Friday evening and have not reoccurred. We will continue to monitor the situation and mark it as resolved next week once we confirm that normal traffic patterns are unaffected.
resolved Feb 19, 2026, 05:24 PM UTC

Our backend processing delays have been fully resolved, and the system is operating normally again.