LINK Mobility Outage History

Started Apr 01, 2026, 12:00 AM UTC· resolved Apr 01, 2026, 03:57 AM UTC

1. investigating Apr 01, 2026, 12:00 AM UTC

   Dear Customer / Partner, Please be aware that there is currently a disturbance towards Vodafone in Hungary. Start Date & Time: 2026-04-01 01:35 CET Affected services: Mobile Originated messages , Mobile Terminated Messages and Delivery Reports (DLRs) are not processed. Issue: Messages are not processed. LINK is in contact with the operator. We apologize for the inconvenience caused and will provide more information when available.

2. monitoring Apr 01, 2026, 12:29 AM UTC

   Dear Customer / Partner, The impact is no longer present. Vodafone in Hungary will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.

3. resolved Apr 01, 2026, 03:57 AM UTC

   Dear Customer / Partner, For your information, the disturbance towards Vodafone in Hungary has been resolved. Start Date & Time: 2026-04-01 01:35 CEST End Date & Time: 2026-04-01 02:13 CEST Info: The services are back in operational state. This disruption originated within operator's network and we have received information from the operator that the issue has been resolved. We apologize for the inconvenience caused. For any further information, please contact Link Mobility Support.

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Started Mar 30, 2026, 05:17 AM UTC· resolved Mar 30, 2026, 05:17 AM UTC

1. resolved Mar 30, 2026, 06:07 AM UTC

   Dear Customer / Partner, Please be informed that we experienced an incident on the Xenioo Platform. Start time: 2026-03-30 07:17 CEST End time: 2026-03-30 07:49 CEST Affected services: Xenioo Platform (API and related services) Impact: Customers may have experienced timeout errors when attempting to access the Xenioo.com API and services connected to it. The issue has been resolved, and all services are now operating normally. We apologize for any inconvenience caused.

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Started Mar 26, 2026, 05:26 PM UTC· resolved Mar 26, 2026, 05:26 PM UTC

1. resolved Mar 26, 2026, 06:07 PM UTC

   Szanowny Kliencie, Informujemy, że w dniu 26 marca 2026 r. w godzinach 18:26–18:59 CET wystąpiła tymczasowa przerwa w działaniu usług na platformie SMSAPI. Usługa objęta problemem: strona www.smsapi.com W tym czasie niektórzy klienci mogli doświadczać problemów z dostępem do strony internetowej. Problem został już rozwiązany, a wszystkie usługi działają obecnie prawidłowo. Serdecznie przepraszamy za wszelkie niedogodności, jakie mogły zostać spowodowane. W przypadku pytań lub potrzeby uzyskania dodatkowej pomocy prosimy o kontakt z lokalnym zespołem wsparcia.

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Started Mar 25, 2026, 02:09 PM UTC· resolved Mar 26, 2026, 11:08 AM UTC

1. investigating Mar 25, 2026, 02:09 PM UTC

   Dear Customer / Partner, Please be aware that there is currently a disturbance affecting the MyLINK Payment services. Start Date & Time: 2026-03-25 09:00 CET Issue: The mobileinvoice.linkmobility.com platform is experiencing degraded performance and may be unresponsive. Customers may experience issues when attempting to send messages (before submission). Message delivery is not affected once a message has been successfully submitted. Our technical team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for the inconvenience and will provide updates as soon as more information becomes available.

2. monitoring Mar 25, 2026, 03:48 PM UTC

   Dear Customer / Partner, The impact is no longer present, MyLINK Payment services will remain under close observation for the next several hours. We plan to send you an update when new information is available. We apologize for the inconvenience.

3. monitoring Mar 25, 2026, 11:38 PM UTC

   Dear Customer / Partner, The system remains stable, and we are not observing any issues with MyLINK Payment services at this time. We continue to closely monitor the platform to ensure ongoing stability. We will provide a further update as new information becomes available.

4. monitoring Mar 26, 2026, 11:08 AM UTC

   Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further issues, do not hesitate to contact your local support. Thank you for your patience and understanding.

5. resolved Mar 26, 2026, 11:08 AM UTC

   This incident has been resolved.

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Started Mar 25, 2026, 10:45 AM UTC· resolved Mar 25, 2026, 03:17 PM UTC

1. investigating Mar 25, 2026, 10:45 AM UTC

   Dear Customer / Partner, Please be aware that there is currently a disturbance affecting traffic towards Danish long numbers. Start Date & Time: 2026-03-25 10:24 CET Affected service: Mobile Originated messages Issue: Mobile Originated (MO) messages towards Danish long numbers are not being received. Our supplier is actively working to resolve the issue. We apologize for the inconvenience and will provide updates as soon as more information becomes available

2. monitoring Mar 25, 2026, 01:13 PM UTC

   Dear Customer / Partner, The impact is no longer present; Danish long numbers will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.

3. resolved Mar 25, 2026, 03:17 PM UTC

   Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further issues, do not hesitate to contact your local support. Thank you for your patience and understanding.

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Started Mar 19, 2026, 11:15 PM UTC· resolved Mar 19, 2026, 11:15 PM UTC

1. resolved Mar 20, 2026, 02:23 PM UTC

   Szanowny Kliencie, Informujemy, że w dniu 20 marca 2026 r. w godzinach 00:15–00:22 CET wystąpiła tymczasowa przerwa w działaniu usług na platformie SMSAPI. Usługa objęta problemem: api.smsapi.pl W tym czasie niektórzy klienci mogli doświadczać problemów z połączeniem lub timeoutów podczas korzystania z usług. Problem został już rozwiązany, a wszystkie usługi działają obecnie prawidłowo. Serdecznie przepraszamy za wszelkie niedogodności, jakie mogły zostać spowodowane. W przypadku pytań lub potrzeby uzyskania dodatkowej pomocy prosimy o kontakt z lokalnym zespołem wsparcia.

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Started Mar 19, 2026, 07:19 AM UTC· resolved Mar 19, 2026, 09:56 AM UTC

1. investigating Mar 19, 2026, 07:19 AM UTC

   Dear Customer / Partner, Please be aware that there is currently a disturbance towards Bouygues Telecom in France. Start Date & Time: 2026-03-19 07:20 CET Affected service: SMS Traffic Issue: Delayed and undelivered MT/MO messages, delayed DLRs LINK is in contact with the operator. We apologize for the inconvenience caused and will provide more information when available.

2. monitoring Mar 19, 2026, 08:07 AM UTC

   Dear Customer / Partner, The impact is no longer present, services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.

3. resolved Mar 19, 2026, 09:56 AM UTC

   This incident has been resolved.

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Started Mar 16, 2026, 12:39 PM UTC· resolved Mar 16, 2026, 04:00 PM UTC

1. identified Mar 16, 2026, 12:39 PM UTC

   Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. Start Date & Time: 2026-03-16 13:13 CET Impact: Some customers are currently unable to publish or update their WhatsApp bots. Onboarding of new bots and updating existing ones might be delayed for some customers. Please note that the message processing remains fully operational. We will provide an update as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your understanding.

2. monitoring Mar 16, 2026, 01:58 PM UTC

   Dear Customer / Partner, The impact is no longer present, MyLink Connect will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.

3. resolved Mar 16, 2026, 04:00 PM UTC

   Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further issues do not hesitate to contact your local support. Thank you for your patience and understanding.

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Started Mar 12, 2026, 09:53 AM UTC· resolved Mar 12, 2026, 01:36 PM UTC

1. investigating Mar 12, 2026, 09:53 AM UTC

   Dear customer / partner, We are currently experiencing a service incident. Our team is investigating the root cause and working to restore the system to normal operation. Start Date & Time: 2026-03-12 10:00 CET Affected services: OCP Search Impact: Searching for information related to campaigns is currently not possible. We will share an update as soon as new information becomes available. We apologize for any inconvenience this may cause.

2. monitoring Mar 12, 2026, 11:39 AM UTC

   Dear Customer / Partner, We would like to inform you that the incident has been resolved. Link Mobility France services will remain under close observation for the next 2 hours. Start Date & Time: 2026-03-12 10:00 CET End Date & Time: 2026-03-12 12:35 CET We will send an additional update in 2 hours or sooner if new information becomes available. Thank you for your patience and understanding.

3. resolved Mar 12, 2026, 01:36 PM UTC

   Dear Customer / Partner We would like to inform you that the incident has been fully resolved. If you encounter any persistent issues or have questions, please don't hesitate to contact your local support for assistance. Thank you for your patience and trust.

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Started Mar 07, 2026, 06:08 PM UTC· resolved Mar 07, 2026, 08:40 PM UTC

1. investigating Mar 07, 2026, 06:08 PM UTC

   Dear Customer / Partner, Please be aware that we are currently experiencing a delivery issue in Bulgaria with operator Vivacom. Start Date & Time: 2026-03-07 18:02 CET Affected Services: SMS MT, SMS MO, DLR Impact: Delayed MT messages / Delayed MO messages / Missing delivery receipts / Late delivery receipts Our engineers are investigating the issue and are in close contact with the operator. We apologize for the inconvenience and will provide further updates as soon as more information becomes available.

2. monitoring Mar 07, 2026, 06:38 PM UTC

   Dear Customer / Partner, The impact is no longer present, Vivacom in Bulgaria will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.

3. resolved Mar 07, 2026, 08:40 PM UTC

   Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.

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Started Feb 24, 2026, 01:34 PM UTC· resolved Feb 24, 2026, 07:13 PM UTC

1. investigating Feb 24, 2026, 01:34 PM UTC

   Dear Customer / Partner, Please be aware that there is currently a disturbance towards Telenor in Denmark. Start Date & Time: 2026-02-24 13:15 CET Affected service: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts LINK is in contact with the operator. We apologize for the inconvenience caused and will provide more information when available.

2. monitoring Feb 24, 2026, 05:11 PM UTC

   Dear Customer / Partner, The impact is no longer present, Telenor in Denmark will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.

3. resolved Feb 24, 2026, 07:13 PM UTC

   Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.

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Started Feb 16, 2026, 12:38 AM UTC· resolved Feb 16, 2026, 04:08 AM UTC

1. investigating Feb 16, 2026, 12:38 AM UTC

   Dear Customer / Partner, Please be aware that there is currently a disturbance towards Vodafone in Italy. Start Date & Time: 2026-02-16 00:30 CET Affected service: SMS Traffic Issue: Delayed and undelivered MT/MO messages, delayed DLRs. LINK is in contact with the operator. We apologize for the inconvenience caused and will provide more information when available.

2. monitoring Feb 16, 2026, 02:07 AM UTC

   Dear Customer / Partner, The impact is no longer present, services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.

3. resolved Feb 16, 2026, 04:08 AM UTC

   Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.

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Started Feb 10, 2026, 02:00 PM UTC· resolved Feb 10, 2026, 02:00 PM UTC

1. resolved Feb 11, 2026, 09:43 AM UTC

   Dear Customer/Partner, We would like to inform you that on February 10, 2026, between 14:59 and 15:01 CET, a temporary service disruption occurred on the GW2 platform, specifically affecting the API. During this time window, some customers may have experienced connection issues or timeouts when accessing the GW2/PSW APIs and Link Engage. The issue has been resolved, and all services are now operating normally. We sincerely apologize for any inconvenience this may have caused. If you have any questions or require further assistance, please contact your local support team.

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Started Feb 05, 2026, 10:11 AM UTC· resolved Feb 05, 2026, 12:32 PM UTC

1. investigating Feb 05, 2026, 10:11 AM UTC

   Dear Customer / Partner, We are currently experiencing a service incident affecting UK accounts. Our team is actively investigating the root cause and working to restore normal system operation as quickly as possible. Issue Details: Due to a configuration issue, all account settings for UK accounts are currently misconfigured. This may result in disruptions affecting certain OCP functionalities. Affected Services: OCP Impact: UK accounts are temporarily inaccessible, this means users may be unable to: -Log in to their accounts -Create new campaigns -Send or schedule campaigns We will provide updates as soon as new information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding. Thank you for your cooperation.

2. monitoring Feb 05, 2026, 10:47 AM UTC

   Dear Customer / Partner, The impact is no longer present, services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.

3. resolved Feb 05, 2026, 12:32 PM UTC

   Dear Customer / Partner We would like to inform you that the incident has been fully resolved. If you encounter any persistent issues or have questions, please don't hesitate to contact your local support for assistance.

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Started Feb 04, 2026, 05:20 PM UTC· resolved Feb 06, 2026, 12:29 PM UTC

1. investigating Feb 04, 2026, 05:20 PM UTC

   Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. Start Date and Time: 2026-02-04 16:00 Impacted service: Swish Sweden integration for Mobile Invoice. Impact: Customers trying to use Swish Payment option for Mobile Invoice in Sweden encounter errors - transactions cannot be fulfilled. We plan to send you an update within 2 hours or earlier if new information is available. We apologize for the inconvenience.

2. investigating Feb 04, 2026, 05:37 PM UTC

   We are continuing to investigate this issue.

3. identified Feb 04, 2026, 08:42 PM UTC

   Dear Customer / Partner, We have identified the root cause of the issue and are working on a fix. We plan to send you an update as soon as new information is available. We apologize for the inconvenience.

4. monitoring Feb 05, 2026, 11:05 AM UTC

   Dear Customer / Partner, The impact is no longer present, services will remain under close observation for the next 2 hours. We plan to send you an update when new information is available.

5. resolved Feb 06, 2026, 12:29 PM UTC

   Dear Customer / Partner We would like to inform you that the incident has been fully resolved. If you encounter any persistent issues or have questions, please don't hesitate to contact your local support for assistance. Thank you for your patience and trust.

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Started Jan 30, 2026, 01:00 PM UTC· resolved Jan 30, 2026, 01:00 PM UTC

1. resolved Jan 30, 2026, 03:52 PM UTC

   Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. Start Date & Time: 2026-01-30 14:10 CET End Date & Time: 2026-01-30 14:45 CET Impact: Due to host instability, the WhatsApp platform experienced minor disruptions. Delivery receipts (DLRs) may have been delayed. No messages were lost during this period. The instability also had a limited impact on Xenioo services, where bots may have responded slightly slower than usual. We apologize for any inconvenience this may have caused.

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Started Jan 23, 2026, 08:05 PM UTC· resolved Jan 24, 2026, 01:36 AM UTC

1. investigating Jan 23, 2026, 08:05 PM UTC

   Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. Impact: Customers can’t reach the following endpoints. These endpoints are used to send messages and configure Gates and Keywords: s-eu.linkmobility.io Be advised that if you're using the affected address you can temporarily change it to one of the following: n-eu.linkmobility.io c-eu.linkmobility.io wsx.sp247.net We plan to send you an update within 2 hours or earlier if new information is available. We apologize for the inconvenience.

2. monitoring Jan 23, 2026, 11:18 PM UTC

   Dear Customer / Partner, We would like to notify you that the unscheduled system disturbance has been resolved. Status: The endpoint s-eu.linkmobility.io is fully operational and traffic is processing normally. The system will remain under close monitoring for the next 2 hours to ensure stability. We apologize for the inconvenience.

3. resolved Jan 24, 2026, 01:36 AM UTC

   Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.

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Started Jan 16, 2026, 01:49 AM UTC· resolved Jan 16, 2026, 09:11 AM UTC

1. investigating Jan 16, 2026, 01:49 AM UTC

   Dear Valued Customer/Partner, We would like to inform you about an unscheduled system disruption currently affecting the platform. Our team is actively investigating the root cause and working to restore full functionality. Affected Services: - Mobile Terminated messages - Mobile Originated messages - WhatsApp Impact: Traffic is not being processed We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue as quickly as possible.

2. identified Jan 16, 2026, 04:35 AM UTC

   Dear Customer / Partner The cause of the disturbance was found and we are working on a solution. We plan to send you an update within the next 2 hours or earlier if new information is available. We apologize for the inconvenience.

3. identified Jan 16, 2026, 04:36 AM UTC

   The cause of the disturbance was found and we are working on a solution. We plan to send you an update within the next 2 hours or earlier if new information is available. We apologize for the inconvenience.

4. monitoring Jan 16, 2026, 07:04 AM UTC

   Dear Customer / Partner, The impact is no longer present. MyLINK will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.

5. resolved Jan 16, 2026, 09:11 AM UTC

   Dear Customer / Partner, We would like to notify you that the Incident is now closed. If you experience any further issues, do not hesitate to contact your local support. Thank you for your patience and understanding.

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Started Jan 12, 2026, 10:48 PM UTC· resolved Jan 13, 2026, 05:31 AM UTC

No vendor updates were posted for this incident.

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Started Jan 07, 2026, 02:50 PM UTC· resolved Jan 07, 2026, 05:25 PM UTC

No vendor updates were posted for this incident.

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Started Jan 05, 2026, 12:30 PM UTC· resolved Jan 05, 2026, 12:30 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →