Lifesize Cloud incident

Call Management Service – US Region Users Unable to Join Lifesize Multiparty Calls

Minor Resolved View vendor source →

Lifesize Cloud experienced a minor incident on September 4, 2026 affecting Call Management Service and Multiway Call Service, lasting 5h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 01:25 PM UTC
Resolved
Sep 04, 2026, 06:37 PM UTC
Duration
5h 12m
Detected by Pingoru
Sep 04, 2026, 01:25 PM UTC

Affected components

Call Management ServiceMultiway Call Service

Update timeline

  1. identified Sep 04, 2026, 01:25 PM UTC

    Call Management Service – Americas Region Users Unable to Join Lifesize Multiparty Calls, Point to points calls are working fine.

  2. monitoring Sep 04, 2026, 02:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2026, 06:37 PM UTC

    This incident has been resolved.